Salary £73,425
Location Rugby
This is a permanent, full time vacancy that will close in 5 days at 23:59 BST.
The vacancy
Operations Delivery Manager
Location: Rugby
Reporting to: Senior Service Delivery Manager
About the role
We are looking for an experienced and driven Operations Delivery Manager to lead our Traincrew operations at a key Rail Division location.
This is a critical leadership role responsible for ensuring the safe, reliable and efficient delivery of rail services, while meeting customer expectations and commercial objectives. You will manage a large team of Traincrew, ensuring they are competent, engaged and available to support 24/7 operations.
You’ll play a key role in driving performance, leading safety and compliance activities, and working cross-functionally to deliver operational excellence in a complex, safety-critical environment.
What you’ll be doing
Leading and managing Traincrew at the location, ensuring high performance and compliance with policies and procedures
Ensuring sufficient Traincrew capacity, availability and competence to deliver 24/7 service requirements
Delivering safe, secure and reliable operations in line with regulatory, customer and commercial expectations
Accountable for service delivery performance against KPIs and business objectives
Managing relationships with Engineering, Planning, Control and Commercial teams to deliver the operational plan
Overseeing terminal operations, train flows and third-party activities
Providing operational on-call cover and responding to incidents when required
Leading safety management activities, including risk assessments, safety briefings and compliance with safety systems
Driving the Competence Development Plan (CDP) process in collaboration with Standards and Training teams
Managing recruitment, performance, development and wellbeing of Traincrew
Coaching and mentoring team members to build capability and succession pipelines
Supporting investigations, audits and continuous improvement initiatives
Driving operational efficiency and cost improvements across service delivery
Representing the location at internal and external meetings and deputising for the Senior Service Delivery Manager when required
Championing NTS culture, including Freedom, Helpfulness and Drive, alongside equality, diversity and inclusion
Training & development
At NTS, we support our leaders to grow and succeed:
Leadership development programmes and professional qualifications (e.g. CILM, CIRO, CIPD)
Ongoing training in operational delivery, safety management and rail standards
Development in people management, coaching and leadership capability
Opportunities to lead transformation and continuous improvement initiatives
Exposure to senior stakeholders across the Rail Division and wider NTS business
Who we’re looking for
Experience
Proven leadership experience in a safety-critical, operational environment
Track record of managing and developing high-performing teams
Experience working within a regulated environment (e.g. rail, transport, nuclear or similar)
Experience engaging with Trade Unions, regulators and key stakeholders
Experience leading change and improving operational efficiency
Knowledge
Understanding of Traincrew terms and conditions and rail operational standards
Knowledge of Safety Management Systems and regulatory compliance
Working knowledge of rail operations, networks and rolling stock (desirable)
Understanding of performance management and operational KPIs
Skills & behaviours
Strong leadership and people management capability
Excellent communication and stakeholder engagement skills
Ability to influence and make decisions in complex environments
Strong organisational, planning and problem-solving skills
Commercial awareness and ability to balance cost and performance
High level of integrity and commitment to safety and compliance
Resilient, proactive and results-driven mindset
Ability to coach, mentor and develop others
Why NTS?
At NTS, our people are trusted to perform, supported to grow and encouraged to be curious and innovative. We create an environment where you’re given the freedom to do your job well, the support of a strong team, and the opportunity to help shape the future of safe and reliable rail operations.
The Kind of People We’re Looking For
We’re interested in who you are, not just what’s on your CV.
You’re likely to thrive at NTS if you:
Take ownership of your work and enjoy being trusted to deliver
Are collaborative, approachable and naturally supportive of others
Care about doing the right thing, in the right way
Are curious and motivated to learn, improve and grow
Communicate openly and act with integrity and respect
Are comfortable working in a purpose-driven, safety-critical environment
You don’t need to tick every box on day one — we value potential, attitude and alignment with our culture just as much as experience.
Benefits
30 days holiday plus 8 bank holidays
Buy / Sell annual leave
Health Shield
Nuclear Pension Scheme
Hybrid working
Family-friendly policies
Bonus
The company
We are the leading global provider of safe, secure and reliable nuclear transport solutions that make the world safer and more sustainable.
As part of the UK’s Nuclear Decommissioning Authority, we support the largest environmental restoration programme in Europe, and we use our specialist transport and logistics expertise to help customers and partners around the world solve their own complex challenges.
Benefits
Attractive
salary
Fantastic
pension scheme
Training and
development
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Generous
leave entitlements
Flexible
working
Healthcare
scheme
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