Service desk analyst Work, Jobs in Byfleet, Sry (with Salaries)

ICT Service Desk Analyst
Civic Recruitment Limited —Esher
- Customer service
- SharePoint
- Communication skills
Quick apply
8d
ICT Service Desk Analyst
Elmbridge Borough Council —Esher
- £31,084 - £39,166 a year
- Full-time
- IT
- Communication skills
8d
Support Analyst
Enroly —London
- £30,000 - £33,000 a year
- Part-time
- Hybrid work
- Organisational skills
- APIs
- Communication skills
- Work from home
- Life insurance
Quick apply
12d
Service Desk Analyst
Formula 1 —Biggin Hill
- Full-time
- Azure
- Microsoft Office
- IT
- Store discount
- Annual leave
6d
Service Desk Analyst
JamesFisher —London
- Customer service
- IT
- Communication skills
5d
IT Service Desk Analyst
London School of Hygiene & Tropical Medicine —London
- £34,741 - £38,986 a year
- Full-time
- IT
- Communication skills
- School
- Annual leave
9d
Service Desk Analyst / Manager
Shieldpay —London
- Hybrid work
- Microsoft Outlook
- Travel
- SharePoint
- Flexible schedule
Quick apply
Service Desk Analyst
Tindall Riley —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Service Desk Analyst
Mace —London
- Full-time
- Hybrid work
- Microsoft Office
- SharePoint
VodafoneThree - Service Desk Analyst
Vodafone —Farnborough
- 12 hour shift
- Customer service
- Analysis skills
- Communication skills
- Employee discount
7d
Connect EPR Helpdesk Support
The Royal Marsden NHS Foundation Trust —Chelsea
- £38,488 - £46,852 a year
- Full-time
- Customer service
- Communication skills
1d
IT Service Desk Analyst
St John Ambulance —London
- £26,936.00 - £29,287.26 a year
- IT
- Employee assistance programme
- Employee discount
4d
Service Desk Analyst
Bates Wells —London
- Full-time
- Hybrid work
- Azure
- Windows
- Communication skills
Quick apply
IT Service Desk Analyst
Watson Farley & Williams —London
- Customer service
- IT
- Communication skills
Service Desk Analyst
Synapri —London
- Customer service
- DevOps
- Agile
Senior Service Desk Analyst
Ki —London
- Hybrid work
- Azure
- Customer service
- Computer networking
Quick apply
Support Analyst
Palantir —London
- Weekend availability
- Remote
- Maths
Quick apply
Second Line Support Analyst – RCJ & Judicial
HM Courts & Tribunal Service —London
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
12d
Application Support Analyst
Scotiabank —London
- Weekend availability
- Computer Science
- Sales
- Maintenance
- Flexible schedule
Service Desk Analyst
ECI - United Kingdom —London
- Azure
- Microsoft Outlook
- Customer service
Quick apply

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ICT Service Desk Analyst

Civic Recruitment Limited
Esher

Quick apply

Job details

Fixed term contract
8 days ago

Qualifications

Driving Licence
Customer service
Mobile device management
SharePoint
Communication skills
A Level

Full job description

3 Month Contract With A local Authority

PLEASE ONLY APPLY IF YOU HAVE PUBLIC SECTOR EXPERIENCE

Job Purpose

To provide high-quality operational and technical support to over 400 end users across the Council, ensuring the effective installation, configuration, maintenance, and support of ICT hardware, software, mobile devices, and Microsoft 365 services. The role is responsible for delivering excellent customer service through the ICT Service Desk, resolving incidents and service requests, and working collaboratively with internal teams and third-party suppliers to maintain reliable ICT services across the organisation.

Key Responsibilities

Provide 1st and 2nd line technical support for Windows 11 devices, Microsoft 365 applications, Teams, SharePoint, mobile devices, and associated hardware.
Monitor, manage, and resolve incidents and service requests through the ICT Service Desk, ensuring compliance with service level agreements (SLAs).
Deliver support to users via telephone, email, remote support tools, and face-to-face assistance.
Install, configure, maintain, and troubleshoot laptops, docking stations, monitors, mobile devices, peripherals, and audiovisual equipment.
Support the administration and management of user accounts, passwords, access permissions, and email security processes.
Configure and manage iPhones and iPads using Apple Business Manager and Microsoft Endpoint Manager.
Provide ICT induction training and ongoing guidance to staff on Council systems and applications.
Maintain accurate documentation, knowledge articles, user guides, asset records, and software licence information.
Liaise with third-party suppliers and support partners to resolve technical issues and coordinate service delivery.
Assist with ICT administration, including stock management, purchase orders, invoices, and asset register updates.
Participate in a shift rota to ensure Service Desk coverage and provide support at remote Council locations when required.
Contribute to continuous service improvement by identifying opportunities to enhance customer experience and ways of working.

Requirements

Experience working within an ICT support or Service Desk environment.
Experience supporting Windows 11, Microsoft 365, Teams, SharePoint, laptops, mobile devices, and telephony solutions.
Experience with mobile device management, including Microsoft Endpoint Manager.
Strong customer service, communication, and interpersonal skills.
Ability to diagnose and resolve hardware and software issues using a logical and analytical approach.
Experience working with service management processes and ticketing systems.
Ability to follow procedures accurately and maintain detailed records and documentation.
Well organised with strong attention to detail and the ability to manage competing priorities.
Ability to work collaboratively within a team and share knowledge effectively.
Willingness to work a shift rota and provide additional cover when required.
Full UK driving licence and access to a vehicle during working hours.
Basic DBS clearance.
Educated to GCE A Level standard or equivalent.
Experience supporting users across multiple sites and locations.
Experience within a local government or public sector ICT environment.

Additional Information

Location: Civic Centre, Esher

Hours per Week: 36 hours

Payment Frequency: Bi-weekly

Quick apply

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