Welfare officer Work, Jobs in Byfleet, Sry (with Salaries)

Recovery Officer
Runnymede —Addlestone
- £27,178 - £33,631 a year
- Hybrid work
- Customer service
- Analysis skills
- Maths
- Free parking
- Annual leave
2d
Assessment Officer - Care Point 2 Access Team
WSCC —Horsham
- £29,540 - £32,061 a year
- Full-time
- Hybrid work
- IT
14d
Senior Housing Solutions Officer
Runnymede —Addlestone
- £37,743 - £46,956 a year
- Hybrid work
- Organisational skills
- Free parking
- Annual leave
Hub Access Officer
Barnet Council —London
- Full-time
- Hybrid work
- Oracle
- Presentation skills
- Annual leave
- Flexitime
9d
Prisoner Custody Officer
Serco Plc —Woking
- £24,596 - £31,063 a year
- Overtime
- IT
- Communication skills
- Paid training
- Employee assistance programme
Horticultural Information Assistant
The Royal Horticultural Society —Wisley
- £27,500 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- Organisational skills
Welfare Advice Officer
Pinnacle Group —London
- £36,000 - £40,000 a year
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Community Engagement Officer
Disability Challengers —Guildford
- £25,200 - £29,900 a year
- Weekend availability
- Hybrid work
- Microsoft Office
- Project management
- Organisational skills
8d
Universal Credit Job Centre - EO Recruitment Consultant Role - London
Department for Work and Pensions —Westminster
- £37,016 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
7d
Welfare Officer
Raven Housing Trust —Redhill
- £35,000 a year
- Employee discount
3h
Witness and Case Review Officer Post-Charge
British Transport Police —London
- £34,717.36 a year
- Full-time
- AI
- Communication skills
- Negotiation
- Annual leave
- Gym membership
Quick apply
12d
Housing Systems & Revenue Officer
Runnymede —Addlestone
- £35,032 - £46,956 a year
- Hybrid work
- Customer service
- Data analysis skills
- IT
- Free parking
- Annual leave
1h
IFD Support Officer
WSCC —Horsham
- £29,540 - £32,061 a year
- Full-time
- Hybrid work
- Organisational skills
- IT
- Communication skills
2d
Service Delivery Officer Education Welfare
Wokingham Borough Council —Wokingham
- £26,403 - £28,142 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance programme
12d
Housing Solutions Officer
The Royal Borough of Kingston upon Thames —Kingston upon Thames
- £33,987 - £42,060 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
12d
Resident Decant Officer x2
The City Of London —London
- £44,110 - £49,140 a year
- Full-time
5d
Senior Tenancy Support Officer
The City Of London —London
- £46,040 - £51,320 a year
- Full-time
- Hybrid work
- Employee discount
Financial Assessment and Inclusion Officer
London Borough of Sutton —Kingston upon Thames
- £35,520 - £38,256 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
3h
Financial Assessment and Inclusion Officer
The Royal Borough of Kingston upon Thames —Kingston upon Thames
- £35,520 - £38,256 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
3h
Deputy Examinations Officer
Eton College —Windsor
- £37,500 - £40,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
- Employee assistance programme
5d

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Recovery Officer

Runnymede -
Addlestone

Apply Now

Job details

Permanent
£27,178 - £33,631 a year
2 days ago

Benefits

Free parking
Cycle to work scheme
Season ticket loan
Annual leave
Company pension
Employee assistance programme

Qualifications

Customer service
Analysis skills
Maths
Organisational skills
IT
Communication skills
Office experience

Full job description

About The Role

We're looking for a Recovery Officer to join our Revenues team and play a key role in maximising the collection of Council Tax and Business Rates while supporting residents and businesses through financial challenges.

This is a rewarding and varied role where you'll manage a caseload of recovery accounts, apply legislation and professional judgement, and work closely with customers, enforcement agencies and internal partners to achieve positive outcomes. If you have excellent customer service skills, a passion for problem solving and the ability to manage complex cases with professionalism and empathy, we'd love to hear from you.

As a Recovery Officer, you will be responsible for progressing Council Tax and Business Rates accounts through the recovery process, ensuring all actions are compliant with legislation, council policy and best practice.

You will handle a wide range of recovery activities, from managing payment arrangements and enforcement action through to dealing with more complex cases involving insolvency, bankruptcy, charging orders, Debt Relief Orders and Breathing Space regulations.

The role requires strong communication skills, sound decision-making and a customer-focused approach. You'll work with residents, businesses and external agencies to maximise collection rates while identifying vulnerable customers and ensuring they receive appropriate support and advice.

Key Responsibilities

Manage a caseload of Council Tax and Business Rates recovery accounts.
Progress recovery action in line with legislation and council procedures.
Prepare and process court and post-court recovery work.
Handle complex customer enquiries relating to recovery and enforcement action.
Liaise with Enforcement Agents, court officers and other stakeholders.
Administer technical recovery processes including insolvency, IVAs, Debt Relief Orders and charging orders.
Conduct tracing and investigations to maximise revenue collection.
Support vulnerable customers by identifying appropriate financial assistance and support services.
Monitor payment arrangements and take timely action where necessary.
Contribute to achieving service targets for collection, arrears reduction and income maximisation.
Represent the Council at court hearings and tribunals when required.

Benefits

Hybrid working 3 days in the office, 2 days working from home
Flexible working and Flexi-leave
29 Days annual leave, plus bank holidays
Excellent Pension Scheme
Free Parking
Training and development opportunities
Payment of one professional membership per annum
Cycle to work + further related discounts
Season ticket loan
Health insurance plan after 1 years’ service/ Dental after 3 years' service
Employee Assistance Programme (EAP)

Salary

Please note that Runnymede Borough Council is currently undertaking a pay and grading review, which is expected to be implemented during the summer. The successful applicant will be appointed under the Council’s current grading and salary structure and, following implementation of the new framework, will be assimilated into the revised pay structure in line with all existing employees.

This grading in the new pay structure for this role will be RBC3 (£30,767 - £33,631)

About You

We're looking for someone who can combine strong customer service skills with the ability to interpret legislation and make informed decisions. You will have:

Essential Requirements

Good GCSEs (or equivalent), including English and Maths.
Experience working with a variety of IT systems.
Excellent verbal and written communication skills.
Strong numerical and analytical skills.
Ability to work under pressure and meet deadlines.
A flexible and adaptable approach.
Excellent customer care skills.

Desirable Requirements

Experience working in a busy office environment.
Knowledge of, or ability to quickly learn, complex legislation.
Strong organisational skills and attention to detail.
A collaborative and team-focused approach.
Self-motivation and a proactive attitude.

Interview Date: 21st August 2026

About Runnymede

Runnymede is an ambitious, passionate, and progressive council with a forward- thinking attitude and award-winning departments. As a Borough Council, we are committed to our core values which we demonstrate through our ongoing policies and projects. We continually strive to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision.

From March 2027, Runnymede Borough Council will become part of the new West Surrey Unitary Council as part of the Local Government Reorganisation across Surrey. West Surrey will bring together the full range of local government services under one organisation, creating simpler, more efficient and more responsive services for our communities.

As one of the largest unitary authorities in the country, West Surrey will serve a diverse population across a region with a strong economy, vibrant communities, and significant opportunities for growth and innovation. The scale and variety of our work will provide a wide range of career pathways, professional development opportunities, and the chance to contribute to shaping an ambitious, modern, resident‑focused council. It is an exciting time to join us as we build West Surrey together.

Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.

All applications are handled in compliance with our privacy policy

Use of AI in your application

We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications.

All submitted information whether supported by AI or not must accurately reflect the applicant’s own skills, experience, and qualifications. Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.

Apply Now

Refine Your Search

welfare officer jobs in byfleet, sry

Recovery Officer

Assessment Officer - Care Point 2 Access Team

Senior Housing Solutions Officer

Hub Access Officer

Prisoner Custody Officer

Horticultural Information Assistant

Welfare Advice Officer

Community Engagement Officer

Universal Credit Job Centre - EO Recruitment Consultant Role - London

Welfare Officer

Witness and Case Review Officer Post-Charge

Housing Systems & Revenue Officer

IFD Support Officer

Service Delivery Officer Education Welfare

Housing Solutions Officer

Resident Decant Officer x2

Senior Tenancy Support Officer

Financial Assessment and Inclusion Officer

Financial Assessment and Inclusion Officer

Deputy Examinations Officer

I want to receive the latest job alerts for welfare officer in byfleet, sry

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