Service desk manager Work, Jobs in Cabot Bs1 (with Salaries)

Lead Service Desk Analyst
Rotork —Bath
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
Quick apply
SME - Desk Side Services
HCLTech —Filton
- £24,420 - £46,000 a year
- Management
- English
- Organisational skills
Quick apply
Problem Manager
Vista Retail Support —Cardiff
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- IT
- Free parking
- Referral programme
Quick apply
1d
1st Line Technical Analyst
Xerox —Bristol
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
11d
IT Support Analyst
Atlas Copco Group —Bristol
- Hybrid work
- Azure
- Windows
- Microsoft Office
IT Manager
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Azure
- Management
- IT
- Employee assistance programme
Quick apply
21h
Project Manager - IMAC
Vista Retail Support —Cardiff
- £36,000 - £45,000 a year
- Full-time
- Hospitality
- Microsoft Excel
- Project management
- Free parking
- Referral programme
Quick apply
2d
Senior Manager - Associate Director, Cyber Delivery and GTM - Financial Services
Deloitte —Bristol
- Hybrid work
- Azure
- AWS
- Project management
14d
Senior Technical Officer - IT Services
Bath and North East Somerset Council —Keynsham
- £19.81 - £21.14 an hour
- Organisational skills
- IT
- Communication skills
- Employee assistance programme
10d
Problem Manager
Babcock International —Bristol
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Agile
- Annual leave
- Employee assistance programme
Infrastructure Support Engineer
Computacenter —Bristol
- Windows
4d
Web Technology Specialist
Alliance Pharma —Chippenham
- Full-time
- Communication skills
- HTML
IT Support Analyst Apprentice
The Delta Group —Melksham
- Hospitality
- Customer service
- Microsoft Office
Quick apply
9d

More jobs to discover

Find similar jobs that you might be interested in.

SME - Desk Side Services
HCLTech —Filton
Taking accountability for service delivery performance, meeting customer expectations, and driving future demand. Exceling in the customer relationship.
£24,420 - £46,000 a year
Quick apply

I want to receive the latest job alerts for service desk manager in cabot bs1

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Lead Service Desk Analyst

Rotork -
Bath

Quick apply

Job details

Full-time

Qualifications

Performance management
Continuous improvement
ITIL
IT support
ServiceNow
Leadership
Communication skills

Full job description

Job Description

Join us as a Lead Service Desk Analyst, where you’ll play a key role in supporting and guiding a high-performing support team delivering exceptional IT service across a global organisation. Reporting to the Global Service Desk Manager and acting as the senior UK- based technical escalation point for global day-to-day Service Desk matters, you’ll combine hands-on technical expertise with strong leadership to keep operations running smoothly, support strong operational performance and contribute to continuous improvement—all while ensuring best-in-class service aligned to ITIL standards and SLAs.

What You’ll Do

Lead, mentor, and support a team of Service Desk Analysts, acting as the senior escalation point for complex issues
Support the day-to-day coordination of Service Desk activities, ensuring smooth delivery aligned with ITIL 4 best practices.
Support workload coordination, prioritisation, and ticket flow to help the team meet SLAs
Drive a culture of accountability, collaboration, and customer-focused support
Work closely with the Global Service Desk Manager to support consistent standards, tools, and performance expectations.
Use ServiceNow and reporting insights to identify operational improvement opportunities and support better day-to-day service delivery.
Identify trends and contribute to continuous improvement, automation, and knowledge-sharing initiatives.

Qualifications

What You’ll Bring

Proven experience in a Service Desk or IT support leadership role
Strong technical troubleshooting skills with a hands-on approach
Knowledge of ITIL frameworks and service management best practices
Experience leading a team, including performance management and development of direct reports.
Experience with ServiceNow (or similar tools) and performance reporting
A passion for continuous improvement, team development, and delivering excellent customer experience
Strong communication and stakeholder management skills

Why Join Us?

Be a key player in shaping global service delivery standards
Work in a collaborative, fast-paced environment with real impact
Opportunities to drive innovation, automation, and service improvement

Additional Information

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.

Quick apply

Refine Your Search

service desk manager jobs in cabot bs1

Lead Service Desk Analyst

SME - Desk Side Services

Problem Manager

1st Line Technical Analyst

Service Desk Advisor (First Line Helpdesk)

IT Support Analyst

IT Manager

Project Manager - IMAC

Senior Manager - Associate Director, Cyber Delivery and GTM - Financial Services

Senior Technical Officer - IT Services

Problem Manager

Infrastructure Support Engineer

Web Technology Specialist

IT Support Analyst Apprentice

More jobs to discover

I want to receive the latest job alerts for service desk manager in cabot bs1

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected