Duty manager Work, Jobs in Caddington, Bdf (with Salaries)

Senior Patient Services Co- Ordinator
Rothschild House Group —St Albans
- £16.63 - £17.71 an hour
- Part-time
- Management
- Customer service
- Care experience
- Free parking
Quick apply
4d
Front Office Manager
Valor Hospitality —Hemel Hempstead
- £38,000 a month
- Hotel
- Driving
- Employee assistance programme
- Employee discount
Quick apply
5d
Service Delivery Manager
Serco Group —Hitchin
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
RCA Team Leader
Innovus —Luton
- Full-time
Quick apply
Duty Manager
Nuffield Health —Letchworth
- Up to £28,619.83 a year
- Full-time
- Sales
- Communication skills
- Employee discount
- Gym membership
1h
Senior General Manager - Self Contained accommodation
Woburn —Milton Keynes
- £55,000 - £65,000 a year
- Weekend availability
- Restaurant
- Referral programme
Quick apply
6d
Community Inclusion Officer
Luton Town Football Club —Luton
- Weekend availability
- Childcare
- Microsoft Office
- Administrative experience
AAA Screening Programme Manager
Bedfordshire Hospitals NHS Foundation Trust —Bedford
- £49,387 - £56,515 a year
- Full-time
- Leadership
10d
Reservations and Events Manager
Valor Hospitality —Hemel Hempstead
- £32,000 - £34,000 a year
- Hospitality
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
12d
Assistant Manager
Harvester - Flamstead —Flamstead
- Full-time
- Management
- Mentoring
- Communication skills
- Annual leave
- Employee discount
Quick apply
13d
Property Manager Assistant
Anmik Limited —Hemel Hempstead
- £30,000 - £35,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
- Free parking
Quick apply
Duty Manager
Aramark —Watford
- £32,960 a year
- Weekend availability
- Time management
5d
Manager, People Operations
RWS Global —Milton Keynes
- Full-time
- Human resources
- Mentoring
- Organisational skills
- Annual leave
- Work from home
12d
Head of Operations - Full Time (South Central)
HM Prison & Probation Service —Aylesbury
- £60,001 a year
- Full-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
HR Advisor
East of England Community Health and Care NHS Trust (Cambridgeshire) —Luton
- £32,073 - £39,043 a year
- Part-time
- Management
- Human resources
2d
Estate Manager
The Forresters Eastcote —Pinner
- £42,000 - £45,000 a year
- Supervising experience
- Driving
- Computer skills
Quick apply
11d
Category Manager (Procurement)
The Orders of St Johns Care Trust —Aylesbury
- Up to £60,000 a year
- Hybrid work
- Analysis skills
- IT
- Marketing
- Employee discount
Quick apply
Library Manager
Hertfordshire County Council —Harpenden
- £34,434 - £37,280 a year
- Management
- English
- IT
13d
Duty Manager
Karamuliar Ltd —Aylesbury
- £33,000 a year
- Weekend availability
- Bilingual
- Hospitality
- Hotel
Quick apply
Assistant Manager
Admiral Slots —Luton
- £30,537 a year
- Full-time
- Customer service
- Annual leave
Quick apply
12d

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Senior Patient Services Co- Ordinator

Rothschild House Group -
St Albans

Quick apply

Job details

Permanent | Part-time
£16.63 - £17.71 an hour
4 days ago

Benefits

Free parking
Cycle to work scheme
On-site parking

Qualifications

Driving Licence
Management
Dental assisting
Customer service
Care experience
Driving
Leadership
Office experience

Full job description

To support the Patient Services Operational Manager to deliver a high quality, efficient, Patient Services Department to Patients, Carers, Visitors and other contacts.

Working Hours - 4 days to be based at Markyate with Wednesday to be base at Tring and Berkhamsted

Monday 7.45am to 1.15pm

Tuesday 1.00pm to 7.00pm

Wednesday 7.45am to 3.45pm

Thursday 1.00pm to 7.00pm

Friday 7.45am to 1.15pm

30hrs 30 mins a week

MANAGEMENT

Aims and Objectives. Ensure the Practice and Patient Charters are integral to the work of the PSC Team and the wider aims and objectives of the Practice, and the Department are met by the PSC Team

HR Issues. Be the first point of contact for HR Issues arising within the PSC Team. Liaise with the Patient Services Manager and Practice Manager as appropriate.

Department Rota. Ensure that the Department Rota is published at least 2 weeks in advance and updated and re-issued as necessary.

Triage. Ensure that Triage runs effectively and efficiently on a daily basis:

Ensure effective communication between Triage Doctors and Triaging PSC Staff

Ensure effective use of Practice and DEA Appointments

Ensure eConsults are processed.

Quality & Improvements. Support the Patient Services Manager and Operations Manager (Comms and Q&I) in ensuring the quality of PSC outputs and identifying/implementing improvements e.g. PSC Telephone call monitoring, review of triage, Patient Access etc.

Policies and Procedures. Support the Patient Services Manager in the Development & maintenance of Department P&P’s.

Team Management. Manage a team of PSC’s as defined, ensuring individual and Departmental Targets are met through:

Training, Supporting & Coaching individuals to ensure that first class patient service is provided through ongoing development of Emis skills, effective Questioning & Listening techniques, Patient Facing techniques, Problem Solving and Online learning.

Carrying out Probationary Review meetings and Annual Appraisals, documenting these and feeding back any concerns to the Deputy Patient Services Manager along with plans to address issues.

Carrying out team return to work meetings, monitoring absence levels and raising any concerns with Deputy Patient Services Manager

Completion of all team administration (RTW’s, Catch-up/Discussion Templates, Call monitoring templates) accurately and timely.

Ensuring all Team members have the “tools” to effectively carry out their role and are competent in using Surgery Connect, are able to access PSC “How To Guides”, Nursing Matrices etc or have hard copies of these and that all information is accurate and up to date.

Identify Individuals meeting career progression thresholds and discuss with Deputy Patient Services Manager

Line Manager, for a team of PSCs as defined.

Point of Contact for a list of L&D & MH Patients as defined

Ensuring patients are made aware of appointments and understand when and where to attend.

Act as liaison between GP and Patient on all medical and administrative issues.

Be the patients point of contact for all Surgery queries.

Business Continuity. Support the Deputy Patient Services Manager in developing solutions to immediate, short term or medium-term BC issues that arise from time to time.

OPERATIONAL

PSC Level Work, when needed, step into assist with everyday PSC work/tasks to ensure that the provision of PSC services is maintained

Targets/Performance Indicators. Support the Patient Services Manager in the achievement of targets. Review and interpret detailed data as provided, ensuring PSC’s are consistently achieving or exceeding the average call rate per shift, taking the appropriate actions to redress any shortfalls.

Effectiveness. Ensure the Department runs effectively and that any issues are communicated to the Deputy Patient Services Manager, Patient Services Manager or other Department Managers, escalating to the Practice Manager when appropriate.

Complaints. Ensure all complaints received for team members are acknowledged and resolved with agreed SLA’s or where appropriate escalated to the Deputy Patient Services/ Patient Services Manager.

Induction & Training. Ensure PSCs are trained appropriately, following the Induction Programme and that all paperwork in relation to training and progression is completed.

Care Coordinator for LD and SMH patients and their carers:

o Be the patients point of contact for all Surgery queries.

o Ensure patients are made aware of appointments and understand when and where to attend.

o Act as liaison between GP and Patient on all medical and administrative issues.

o Ensure appropriate reasonable adjustments (Red Flags) are appropriately considered and coded, and that those coded elsewhere are known to the Practice.ADMINISTRATIVE AND OTHER DUTIES

Weekly Admin. Ensure all daily , weekly and monthly admin for your team and Department is completed to agreed SLA’s:

o Triage

o eConsults Medical & Administrative

o Senior Inbox

o Docman

o Tasks

o Staff Rota

o Complaints

o Petty Cash & Credit Card Reconciliation

o Completion of RTW forms for onward sending to HR

o Completion of Probationary Reviews and Appraisals for review

Work across all Practice sites as agreed with your managers.

Involvement in CQC related staff preparation.

Provide internal cover, should the need arise due to illness / holidays or staff shortages to ensure the effective running of the team.

The nature of this role requires the job holder to work flexibly and when needed, beyond their core hours to ensure provision of PSC services is maintained to a high standard

Pay: £16.63-£17.71 per hour

Benefits:

Cycle to work scheme
Free parking
On-site parking

Experience:

Line Management: 1 year (preferred)

Licence/Certification:

Driving Licence (preferred)

Work Location: In person

Quick apply

Refine Your Search

duty manager jobs in caddington, bdf

Senior Patient Services Co- Ordinator

Front Office Manager

Service Delivery Manager

RCA Team Leader

Duty Manager

Senior General Manager - Self Contained accommodation

Community Inclusion Officer

AAA Screening Programme Manager

Reservations and Events Manager

Assistant Manager

Property Manager Assistant

Duty Manager

Manager, People Operations

Head of Operations - Full Time (South Central)

HR Advisor

Estate Manager

Category Manager (Procurement)

Library Manager

Duty Manager

Assistant Manager

I want to receive the latest job alerts for duty manager in caddington, bdf

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