It support analyst – client services & monitoring Work, Jobs in Caddington, Bdf (with Salaries)

IT Support Analyst – Client Services & Monitoring
GroupNexus —Hampstead
- Windows
- Project management
- Agile
ServiceNow Platform Support Analyst
Computacenter —Hatfield
- Full-time
- Hybrid work
- Communication skills
Digital & IT Senior Analyst - Messaging
Parker Hannifin Corporation —Hemel Hempstead
- Computer Science
- Bachelor's degree
- Travel
7d
Cyber Security Analyst
Total IT Technology Solutions Ltd —Bedford
- £26,500 - £28,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Computer networking
- Free parking
- Health & wellbeing programme
Quick apply
Human Risk Analyst - Cyber Security Awareness Training
Saepio —High Wycombe
- Full-time
- Hybrid work
- CRM software
- Organisational skills
- IT
- Free parking
- Annual leave
Quick apply
Quant Analyst
Euronext —London
- Full-time
- Master's degree
- SQL
- Analysis skills
Project Manager
Solifi —Milton Keynes
- Up to £2,500 a week
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Project management
- Free parking
- Life insurance
Analyst, Health & Safety Unit
European Bank for Reconstruction and Development —London
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
13d
Systems Engineer
AIRBUS Defence and Space Limited —Stevenage
- Full-time
- Hybrid work
- IT
- Free parking
- Employee assistance programme
Associate Banker-Green Finance
European Bank for Reconstruction and Development —London
- Computer literacy
- English
- Microsoft Office
11d
Youth Worker and Mentor (30 hours per week)
Ignite Youth —London
- £23,088 a year
- Full-time
- Working with children
- Mentoring
- IT
Quick apply
Cloud Technical Lead
SAS —Marlow
- Azure
- English
- AWS

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it support analyst – client services & monitoring jobs near caddington, bdf

IT Support Analyst – Client Services & Monitoring

GroupNexus -
Hampstead

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Job details

Qualifications

Windows
Technical support
Project management
IT support
Project management methodology
Agile

Full job description

IT Support Analyst – Client Services & Monitoring – Hampstead/ Hybrid – Competitive Salary

About us:

GroupNexus is an established, leading operator in the parking management sector. We are innovative, industry leading and a forward-thinking company that has an exceptional culture with strong values and a hunger for growth. We are a company with a real family feel and we want people who thrive on responsibility and have a strong desire to grow and excel. The aim is simple: we seek like-minded, talented and ambitious individuals who want to be part of our exciting journey.

About the role:

The ANPR Technical Support Analyst role is responsible for providing first/ second line support to both internal and external customers for a range of solutions. This is an exciting opportunity for a candidate looking to improve their
technical support skills and experience. Working within a fast-paced and dynamic team, you will play a key role in expanding the business with a significant improvement strategy, playing a key part in achieving the goals defined within our client’s strategy.

You will be supporting 1000+ remote sites as well as having responsibility for dispatching engineers to site to resolve issues. A good technical understanding is important as you will be helping to configure hardware and provide support for troubleshooting issues and supporting engineers onsite. Completing daily checks of the system will be part of your routine as well as monitoring all incoming alerts using various tools and whilst there will be predefined actions for some tasks, an overall understanding and willingness to explore will be
required to troubleshoot to get to the bottom of the issue. This position includes performing 1st and 2nd level troubleshooting, manual alert analysis and resolving issues.

Key Accountabilities:

Daily management of support tickets
Daily Checks
Compiling reports/ ad-hoc reports
Resolving tickets to SLA
On-site equipment sign-off
Ability to coordinate across teams, working closely with peers to deliver on SLA’s
Advanced skills in troubleshooting and analysis, networking, applications and systems
Proactively contacting clients, contractors and stakeholders as a part of incident management
Troubleshooting hardware\software issues
Management of 3rd party suppliers
Escalation of issues to the 2nd/ 3rd line support operatives
Analysis and monitoring of site data feeds across various platforms
Responding to daily client email/telephone support requests and queries
Commissioning of new sites and solutions
Analysis of site data including visits, vehicle movements, permits and potential offenses
Provision of remote assistance to field service engineers

Technical Skills Required:

Understanding of Windows operating systems from XP onwards
Understanding of network topology and communication services
Proven methodical approach to fault diagnosis
Previous experience within an IT support environment
Experience with specific project management methodologies like PRINCE2 or Agile.
Knowledge of specific industry or organizational procedures.
Experience in a fast-paced, innovative project environment.

GroupNexus is a fun and supportive environment to work and as an employer we invest heavily in our team. Career development is important, and we strive to offer our employees a work place where they feel valued and appreciated. For more information please contact [email protected]

Please note: This is not an exhaustive list of requirements. Additional functions and requirements may be assigned by supervisors as deemed appropriate. For more information on this or other vacancies including supervisors, car park attendants and other vacancies, please contact [email protected] including your name, address and telephone number.

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Refine Your Search

it support analyst – client services & monitoring jobs in caddington, bdf

IT Support Analyst – Client Services & Monitoring

ServiceNow Platform Support Analyst

Digital & IT Senior Analyst - Messaging

Cyber Security Analyst

Human Risk Analyst - Cyber Security Awareness Training

Quant Analyst

Project Manager

Analyst, Health & Safety Unit

Systems Engineer

Associate Banker-Green Finance

Youth Worker and Mentor (30 hours per week)

Cloud Technical Lead

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IT Support Analyst – Client Services & Monitoring – Hampstead/ Hybrid – Competitive Salary

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