At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are looking for an experienced, organised and people-focused Head Receptionist to join the team at Rowe Yate Surgery on a part time basis, supporting and leading our team of six receptionists.
Rowe Vet Group have a 24-hour hospital in Bradley Stoke and branches in Thornbury, Yate, Winterbourne, Brimsham and Wotton-under-Edge. As a valued member of the reception team, you will be the first point of contact for pets and their owners.
This is an exciting opportunity for someone who enjoys the variety of veterinary reception work but is also ready to take the next step into a leadership and coordination role.
As Head Receptionist, you will play a key role in ensuring the smooth and efficient running of our reception team. You will continue to provide a high standard of client care and reception support while taking responsibility for the day-to-day organisation and management of the reception team.
General responsibilities include:
- Leading and supporting a team of six receptionists.
- Providing a friendly, professional and compassionate service to our clients and their pets.
- Carrying out the full range of veterinary reception duties, including answering calls, booking appointments, dealing with client enquiries and supporting the clinical team.
- Preparing and managing the reception team rota, ensuring appropriate staffing levels and cover.
- Managing and approving annual leave requests in line with business requirements.
- Supporting team members with day-to-day queries, concerns and development.
- Conducting regular performance reviews and providing constructive feedback and support.
- Helping to identify training and development needs within the reception team.
- Supporting the implementation of group policies, procedures and initiatives.
- Working closely with the practice leadership team to maintain high standards of client service and operational efficiency.
- Helping to promote a positive, supportive and collaborative team environment.
Monday 1-7.30pm, Tuesday/Thursday & Friday 8-2.30pm with a share in the Bank Holiday rota based at main hospital in Bradley Stoke.
We are looking for someone who is confident, approachable and highly organised, with excellent communication skills and a genuine passion for delivering outstanding client care. You will ideally have previous experience within a veterinary reception environment, with an understanding of the demands and pace of a busy veterinary practice. Previous supervisory or team leadership experience would be an advantage.
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community and continuous improvement
- 6.6 weeks' annual leave plus your birthday off FTE
- Increasing holiday allowance based on length of service
- Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
- Employee wellbeing initiatives including - Healthcare Cash Plan and Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Discounted veterinary care
- Voluntary benefits: choose from a range of benefits to suit you - including Green Cars salary sacrifice scheme and access to discounts/cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Up to £28,288 FTE per annum
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
