JOB TITLE – Resort Assistant Night Manager
DEPARTMENT – Front Office
CONTRACT TYPE – Permanent
RATE OF PAY – Competitive plus amazing benefits
HOURS – Full Time
LOCATION – Newport, NP18 1HQ
ID – Req
OVERVIEW -
Join the ‘Greatest Story in Hospitality’ by becoming one of our ‘Hospitality Heroes’ as a Resort Assistant Night Manager based at our 5-star hotel - just one of the fantastic opportunities we offer from ‘Manor to Marina’.
OUR IDEAL HERO WILL HAVE -
A highly skilled assistant manager with a strong, hands-on leadership style—someone who tackles challenges head-on and thrives under pressure.
A positive, problem-solving mindset, always thinking one step ahead.
Exceptional communication skills and a guest-oriented approach
Flexibility & dedication—our guests deserve the best, and sometimes that means going the extra mile.
A passion for excellence—our guests have high expectations, and we need someone who shares our commitment to delivering flawless service.
Previous experience in a similar role, with a strong understanding of night operations
IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL -
Take charge of the entire Front Office operation, ensuring seamless service and high standards
Support the Night Manager by monitoring guest satisfaction and spotting trends to enhance experiences
Own the Night Audit, ensuring all reports and records are accurate and up to date
Be the face of leadership in the absence of senior managers—taking full responsibility for the hotel
Handle security and emergency procedures like a pro, ensuring guest and staff safety at all times
Provide a clear and detailed handover to the early staff/Duty Manager, keeping operations smooth
Conduct Health & Safety checks and Night Walks, ensuring everything is in top shape
Stay on top of all hotel operations, making sure every department is in sync
BE RECOGNISED AND REWARDED -
As one of our ‘Hospitality Heroes’ you will receive a host of Company benefits such as -
Access to career development training from day one
Discounts on food & beverage and hotel stays
Discounted leisure membership
Free GP virtual appointment service
24/7 wellbeing helpline
NEST pension scheme
Social Club
Staff appreciation events
Monthly and end-of-year awards
GROW WITH US -
As a Celtic Collection employee, you will be able to say –
I am equipped, trained, and supported to do THE BEST JOB I CAN
I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY
RECRUITMENT INFO -
In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.
