Salary: Up to £27,341.27
Contract: Permanent, Full Time
Location: Vale Resort, Pontyclun
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The Vale Resort is an Award Winning, Four Star Hotel, comprising of a 143 bedroom with five food outlets, two championship golf courses, and Wales’ largest spa, health, and racquets club. We also offer state of the art sporting facilities and host top-flight international and club teams. Recent expansion of our Resort includes Hensol Castle, transformed into a luxury and unique wedding and events venue, proving extremely popular. Recent renovation of the Grade I listed Castle has now opened 20 luxury bedrooms along with award winning Distillery, gin school and visitor attraction tucked away in the cellar.
About the Role:
Working as part of the Resort Food & Beverage Team, you will contribute to the general running of the Events Operation, within Hensol Castle and the Vale Resort, by implementing the Resorts standards in all conference and banqueting events, ensuring events are set up in line with the function sheets. The highest quality of customer service is expected and you will provide all staff within the department the relevant training and ensure they are fully aware of the Resort’s policies and procedures. Your role may be predominantly based in one area of the Resort, but flexibility during down time in your area to support other Resort outlets is expected.
- Manage the Events to ensure that all guests are acknowledged and approached to the agreed standard always reflecting a 4 star service.
- To meet and greet the clients on arrival and throughout the event to ensure client expectations are achieved and services are provided in a timely manner and are of consistent standards.
- To be fully conversant with conference and banqueting menus, wine lists and banqueting etiquette to ensure all sales opportunities are maximised.
- To be fully knowledgeable in the running of a wedding to include Toast Mastering.
- To liaise daily with the Food & Beverage Manager to ensure you are fully briefed for all events.
- To assist in “Show rounds” to potential clients ensuring you maximise the sale opportunity.
- Assist in resolving any guest complaints, ensuring all queries are followed through in a swift and professional manner.
- To oversee the events bars ensuring the staff are trained and fully aware of the licensing laws.
- Assist with a daily check of all function rooms to ensure they are clean and tidy and set up according to the client requirements and in line with the department SOP.
- Ensure that all equipment, furniture etc. is correctly stored when not in use. Ensuring all AV equipment etc. is stored in a locked facility if available.
- Monitor and influence housekeeping standards at all times.
- Review the stock displays to maximise sales opportunities.
- Ensure maximum stock levels are available prior to each event.
- Implement the regular training of staff using the SOP’s in the department and keep up to date the training records associated with this.
- Attend morning meetings (if required) to promote effective communication between all front of house areas and ensure all information is up to date.
- Ensure post event de-briefs are sent to the sales team and management team highlighting any issues and positive feedback.
- Ensure effective departmental handovers are completed.
- Assist within the Resort as the needs of the business dictate.
- Ensure your team are fully briefed and knowledgeable before they staff an event.
- To ensure that staffing levels are kept to a minimum but monitored according to business levels.
- In the absence of the F&B Manager, attend operations and F&B meetings and feedback actions to the team.
- Ensure that billing and accounting procedures are clearly and accurately communicated to all staff and adhered to at all times.
- To encourage all events operations staff to be economical in energy consumption highlighting any bad practice and correcting where necessary.
- Regularly review the SOP manual discussing any amendments with your line manager.
- Assist when required with staff rotas, utilising both permanent and occasional staff to ensure that optimum staffing levels and experience levels are achieved across the departments.
- Champion customer service throughout the departments, regularly reviewing departmental standards and demanding best practice from all staff.
- Provide effective communication to your team through regular briefings.
- Promote an environment that encourages staff learning and development.
- Assist your manager with the monitoring of departmental attendance levels, taking action to rectify absence issues.
- Assist with the delivery of PDR’s.
- Ensure staff are nominated for the correct courses and the training process followed.
- Support your line manager in dealing with staffing issues as and when needed.
- To ensure that all staff wear the correct uniform in line with the Resort standard and they are well groomed at all times.
- Ensure that your department is fully compliant with EHO & Food Safety guidelines and the relevant paperwork is kept up to date.
- Assist in the staff training of allergen’s and risk assessments.
- Assist in conducting regular compliance checks such as chair checks and maintenance checks.
- Ensure that safe working practices are adhered to within each of your departments.
- Conduct risk assessments on a regular basis to ensure that the risk of accidents is minimised.
- Ensure that accidents are reported correctly against current legislation.
- Ensure that all staff wear the appropriate uniform or personal protective equipment at all times.
- Feedback any H&S issues to your line manager ensuring any issues are highlighted and resolved in a timely manner. If the issues cannot be resolved within the team ensure the issues are communicated to the H&S committee.
- Responsible for the security of your department in Hensol Castle should you be the last employee to leave the building, ensuring that the building has been successfully alarmed (where applicable) and locked, reporting any issues to the Resort Nights Manager.
About you:
- You'll have experience of running Weddings & Events
- Confident in supervising a team, with previous experience desirable
- Excellent communication & delegation skills
- Committed to working as a team
What’s in it for you:
As an employee you can enjoy a range of incredible perks, including retail & leisure discounts, complimentary gym membership and driving range, discounted food, drinks and accommodation along with a number of benefits for continued service with us. Just to name a few! We also extend our discounts to family and friends so they don’t feel left out.
Not only that but we are proud and committed to invest in our employees, we strive to give you the skills and tools you need to build your career with us. Just walking around the Resort you'll meet a number of people who have grown their careers with us.
Benefits:
Company pension
Employee discount
Free parking
Gym membership
