Grounded Coffee & Wellness Manager
Location: Grounded Coffee & Wellness
Working Days: Wednesday – Sunday
Hours: 8:30am – 4:30pm
Break: 1-hour unpaid lunch break
Working Hours: 35 hours per week
Rate of Pay: £14.50 per hour
About Grounded
Grounded is more than just a coffee shop — it's a welcoming wellness and community hub where great coffee, nourishing food, meaningful connection, and positive energy come together. Alongside the café, we also offer a contrast therapy wellness space designed to support wellbeing and community connection.
Grounded was created by Tidy Butt as an extension of the charity — a physical bricks-and-mortar space that allows people to come in, connect, and access the services, support, and sense of community we provide. Grounded and Tidy Butt work hand in hand to support each other's growth, impact, and mission.
Because of this, a genuine passion for mental health, wellbeing, and community support is essential for this role.
We're looking for a passionate, organised, and community-driven Coffee & Wellness Manager to lead the day-to-day running of our busy and vibrant café space. This role is perfect for someone who thrives in a fast-paced environment, loves people, and can balance strong operational management with creativity and team leadership.
Key ResponsibilitiesCoffee Shop & Wellness Operations
- Oversee the daily running of the coffee shop, wellness, and contrast therapy spaces.
- Ensure exceptional customer service and a welcoming atmosphere at all times.
- Support the team during busy service periods and lead by example.
- Ensure the café and wellness spaces are clean, organised, and operating efficiently throughout the day.
- Manage the day-to-day running of the contrast therapy space, ensuring it is prepared and open for bookings.
- Ensure customers are checked in correctly and all waivers/forms are completed and signed before sessions.
Customer Service
- Handle customer queries, feedback, and complaints professionally and positively.
- Resolve day-to-day customer issues efficiently and calmly.
- Escalate more serious concerns or complaints to Mat (Founder & CEO) when required.
- Maintain a consistently high standard of customer experience and community engagement.
Stock, Suppliers & Inventory Management
- Order stock and supplies for the café and kitchen.
- Complete regular stock takes and manage inventory levels effectively.
- Monitor wastage and ensure efficient stock control procedures are followed.
- Build and maintain strong relationships with suppliers.
- Deal directly with suppliers regarding orders, deliveries, and product quality.
- Source new suppliers when necessary to improve quality, pricing, and product offerings.
Menu Development & Creativity
- Take ownership of developing fresh, exciting food and drink offerings.
- Create new dishes and help keep the menu seasonal, creative, and aligned with the Grounded brand.
- Work within the parameters of the kitchen space and equipment while maximising creativity and quality.
Compliance & Administration
- Complete and maintain all required paperwork, including:
- Fridge and freezer temperature logs
- Cleaning schedules
- Food safety records
- Health & safety checks
- Wellness/waiver documentation where required
- Ensure all operational procedures are followed to a high standard.
- Ensure all food hygiene, food preparation, and health & safety standards are consistently met.
Team Management
- Create and manage staff rotas.
- Ensure all shifts are covered, including organising holiday cover in advance.
- Support, motivate, and communicate effectively with the team.
- Build strong, supportive relationships with the existing team.
- Foster a positive, team-focused working environment.
- Report any staffing concerns or HR-related issues directly to Kez and/or Mat where appropriate.
Social Media & Marketing
- Upload content to Instagram daily.
- Create a minimum of 3 pieces of content per day across posts, reels, and stories.
- Capture engaging photos/videos of the café, food, drinks, wellness offerings, and community atmosphere.
- Help grow the Grounded brand through consistent and authentic social media presence.
Events & Community
- Come up with ideas for events, workshops, and community experiences at Grounded in partnership with Tidy Butt.
- Support the delivery and promotion of events that align with the values of community, wellness, and connection.
Reporting Structure
- This role reports directly to Mat (Founder & CEO).
- You will also work closely with Kez (Project Manager) to help support the ongoing growth, development, and vision of Grounded.
About You
We're looking for someone who:
- Has previous experience in hospitality, café management, or a similar leadership role.
- Holds all relevant food hygiene and food preparation certificates.
- Is passionate about mental health, wellbeing, and community impact.
- Is highly organised and able to multitask in a busy environment.
- Is confident managing people, rotas, suppliers, and day-to-day operations.
- Is passionate about coffee, food, community, wellness, and customer experience.
- Is creative and confident using Instagram and social media for business promotion.
- Is assertive, proactive, and able to use initiative without needing constant direction.
- Is reliable, hands-on, and able to take ownership of responsibilities from day one.
- Has excellent communication skills and a positive, energetic attitude.
This role would suit someone who can hit the ground running and confidently take ownership of the café operations from the get-go. This is not a training-based role, as we currently do not have the internal resource capacity to provide extensive onboarding or development support. We're looking for someone experienced, capable, and ready to lead.
Why Join Grounded?
- Be part of a meaningful, community-focused wellness space.
- Help shape and grow our community hub and be part of something that is making a genuine positive impact on people's lives every day.
- Work within a supportive and passionate small team.
- Combine hospitality, creativity, wellness, and community in one unique role.
- Play a key role in the continued growth of both Grounded and Tidy Butt.
- There are significant opportunities to grow with us for the right person as both organisations continue to expand.
As a growing charity-led organisation, we're looking for someone who shares our passion for supporting mental health and wellbeing, and who wants to play a key role in helping Grounded and Tidy Butt continue to make a positive impact in our community.
Staff Benefits
- 28 days annual leave including bank holidays (pro rata for part-time employees)
- Relaxed dress code (Grounded branded t-shirt and hoodie provided)
- Bereavement leave
- Company events
- Free wellness classes
- Free parking
- Health & wellbeing programme
- On-site parking
- Staff discount
- Convenient transport links
- Opportunities for professional growth and increased responsibility as Grounded and Tidy Butt continue to expand
This role includes a 3-month probation period.
To Apply
Send your CV and a short cover note telling us why you'd be a great fit for Grounded!
Pay: £14.50 per hour
Work Location: In person
