Call center supervisor Work, Jobs in Caerphilly, Cay (with Salaries)

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call center supervisor jobs near caerphilly, cay

Customer Service Team Leader - Nantgarw

The rewards

The role of Customer Service Team Leader:

Leading a team of 10 customer service agents
Monitoring and supervising work to meet department performance and quality standards
Analysing monthly performance reports and identifying training needs
Deputising for the Contact Centre Manager in their absence
Managing and motivating team members to achieve team and organisational goals
Carrying out monthly appraisals and supporting personal development

The ideal Customer Service Team Leader: