Location: Neath Civic Centre, Water Street, Neath, SA11 3QZ
Your workstyle will be a mobile hybrid worker in this role which gives you the flexibility to work from home and from a variety of Council workplaces. It Is a requirement to work from Neath Civic Centre a minimum of one day per week with availability from 8.30am to 4.30pm.
About the role
We are seeking a motivated and organised Business Support Officer to join the Direct Payments Support Service (DPSS). This is a key administrative role within Social Services, supporting individuals who receive Direct Payments to manage their care and support arrangements effectively, while delivering a high-quality, flexible business support service in partnership with social workers, service users, payroll providers and internal teams. You will play an integral part in the day-to-day operation of the service, ensuring accurate record keeping, responding to enquiries and correspondence, supporting meetings, managing data and reports, and maintaining efficient systems and processes.
About you
We are looking for someone who is organised, proactive and committed to delivering excellent customer service.
You will:
- Have experience in an administrative or office-based role, ideally working with a wide range of people
- Be confident using Microsoft Office applications, particularly Word and Excel
- Have a good understanding of following policies, procedures and maintaining accurate records
- Be able to communicate effectively, both verbally and in writing, and build positive working relationships
- Be able to prioritise your workload, manage your time effectively and meet deadlines
- Demonstrate attention to detail and the ability to handle sensitive information with discretion
You must also:
- Hold a minimum of 4 GCSEs (or equivalent), including English and Maths
- Hold, or be willing to work towards, an NVQ Level 2 in Business Administration (or equivalent qualification)
About us:
We believe in rewarding and recognising our colleagues’ efforts and achievements. We also believe that there’s life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.
Choose to work for us and you’ll be rewarded with a range of attractive benefits and support to help you live your best life.
- Hybrid working (in some roles) and flexible working schemes to improve your work life balance
- Benefit from a competitive employee package with a remarkable 15.3% employer pension contribution
- Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (not forgetting the additional 8 bank holidays too)
- Access discounted gym membership with Celtic Leisure
- Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
- Purchase a new car through Tusker salary sacrifice scheme
- Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.
If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.
For an informal discussion, please contact Sara Beavington on
Phone: 01639 763018 or Email: [email protected]
DBS requirements:
- This post is subject to an enhanced with both adult & child barred list DBS disclosure
Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Our employees are equally committed to ensuring the safety and protection of all children and young people/vulnerable adults and will take action to safeguard their wellbeing.
The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.
Welsh Language skills are not required.
Additional Information:
Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.
We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.
At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.
We are committed to providing training opportunities and the professional development of all our employees.
We look forward to welcoming you to Team NPT.
