support analyst Work, Jobs in caerphilly, cay (with Salaries)

IT Support Engineer
CheckFire Ltd —Caerphilly
- Up to £35,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Profit sharing
Quick apply
Commercial Finance Analyst
PHSGroup —Caerphilly
- Microsoft Excel
- Analysis skills
- Free parking
- Employee discount
Data Analyst
Admiral —Cardiff
- Hybrid work
- SQL
- Annual leave
2d
SOC Analyst
CGI —Bridgend
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
IT Service Desk Analyst
BTL IT Solutions Ltd. —Bristol
- £26,000 - £29,000 a year
- Full-time
- Windows
- In-person
Quick apply
Finance Data Quality Analyst - FTC
AerFin —Newport
- Full-time
- Hybrid work
- Microsoft Excel
- Organisational skills
- Employee assistance programme
Quick apply
Apprentice Planner
Mears Group —Caerphilly
- £8.00 - £12.71 an hour
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
5d
Technical Support Analyst
The Currency Cloud Services Limited —Cardiff
- Night shift
- Doctoral degree
- DevOps
- Master's degree
Business Analyst
Scrumconnect Consulting —Bridgend
- £55,000 a year
- Analysis skills
- Agile
- Communication skills
Analyst - Level 2 (Ops)
PCI Pharma Services —Tredegar
- Full-time
- Laboratory experience
- No degree
- Organisational skills
IT Infrastructure Analyst
ZF —Pontypool
- Up to £40 an hour
- Computer Science
- English
- Microsoft Office
Cyber Defence Analyst L2
Airbus Protect Limited —Newport
- Full-time
- Travel
Mid Term Planning & Forecasting Analyst
Starling —Cardiff
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Performance Analyst
Scrumconnect Consulting —Bridgend
- £40,000 - £45,000 a year
- SQL
- Mentoring
- IT
Data Analyst
Pobl Tech —Cardiff
- From £26,500 a year
- Full-time
- Hybrid work
- Azure
- Data analysis skills
- SQL
- Free parking
- Flexitime
Quick apply
5d
Production Support Analyst
Capgemini —Cardiff
- Hybrid work
- Azure
- DevOps
- Java
1d
2nd Line Support Analyst
Sharp —Bristol
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
- Life insurance
Discovery Analyst
Legal & General Investment Management —Cardiff
- Analysis skills
- Continuous improvement
- Agile
- Employee discount
3d
User Researcher
Scrumconnect Consulting —Bridgend
- £375 - £400 a day
- Communication skills
Business Analyst
Amentum —Cardiff
- Full-time
- Analysis skills
- Agile
- Communication skills
- Employee assistance programme

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IT Support Engineer

CheckFire Ltd
Caerphilly

Quick apply

Job details

Permanent | Full-time
Up to £35,000 a year

Benefits

Free parking
Profit sharing
Additional leave
Company pension
Transport links
Referral programme
Sick pay
On-site parking

Qualifications

Jira
Azure
Microsoft Outlook
Windows
ITIL
IT support
Mobile device management
SharePoint
ServiceNow
Cybersecurity
Communication skills
Intune

Full job description

IT Support Engineer

Location: Bedwas, Caerphilly

Salary: up to £35,000

About us

With 50 years of fire safety experience, we serve fire door installers and firestopping contractors across the UK through our vast portfolio of passive fire protection products from well-known and trusted brands.

The Role

The IT Service Desk Analyst is the first point of contact for all IT-related incidents, service requests, and queries across the MultiShield Group. You will deliver high-quality technical support, ensure rapid issue resolution, and play a key role in maintaining a stable, secure, and efficient technology environment. This role supports hardware, software, networks, business systems, and end-user services while contributing to ongoing improvements in IT service delivery.

What You’ll Do

First Line Support & Incident Management

Act as the initial point of contact for all IT support issues via phone, email, ticketing system, and in person.
Log, prioritise, and manage incidents and service requests using ITSM tools.
Troubleshoot and resolve hardware, software, and network issues efficiently.
Escalate more complex problems to second-line or specialist teams where required.

User Support & Customer Service

Provide outstanding customer service to all internal users across the Group.
Support employees with the setup, access, and use of business applications and tools.
Assist with user onboarding/offboarding, including accounts, devices, and permissions.
Produce and maintain end-user guides and knowledge-base articles.

Systems, Devices & Infrastructure Support

Prepare, configure, and deploy laptops, desktops, printers, mobile devices, and peripherals.
Support Microsoft 365 services including Outlook, Teams, SharePoint, OneDrive.
Assist with network troubleshooting (WiFi issues, basic connectivity checks).
Maintain and update asset inventory records.

Security & Compliance

Ensure all systems and devices follow CheckFire’s IT security policies.
Support patching, antivirus, MFA, and general cybersecurity practices.
Identify and report potential security risks or suspicious activity.

Continuous Improvement

Identify recurring problems and recommend long-term solutions.
Contribute to process improvements within the IT Service Desk.
Support IT projects, system upgrades, and rollout activities as required.

What we’re looking for

Essential

Experience in a similar IT support/helpdesk or service-desk environment.
Strong knowledge of Windows operating systems and Microsoft 365.
Basic understanding of networks, user administration, and hardware troubleshooting.
Excellent communication and customer-service skills.
Ability to prioritise tasks in a fast-paced environment.

Desirable

Experience with ticketing/ITSM systems (e.g., Freshservice, ServiceNow, Jira).
Exposure to cloud environments (Azure AD, Intune, MDM).
Understanding of ITIL principles.
Knowledge of cybersecurity fundamentals.

Why You’ll Love Working for Us

Competitive pay package with profit share opportunity
Be part of a fast-paced, high-impact team delivering products that protect lives
Collaborative, supportive environment with strong team culture
Modern purpose-built office and warehouse, with free on-site parking
Work in a role where every day you make a difference for our customers

Pay: Up to £35,000.00 per year

Benefits:

Additional leave
Company pension
Free parking
On-site parking
Profit sharing
Referral programme
Sick pay
Transport links

Work Location: In person

Quick apply

Refine Your Search

support analyst jobs in caerphilly, cay

IT Support Engineer

Commercial Finance Analyst

Data Analyst

SOC Analyst

IT Service Desk Analyst

Finance Data Quality Analyst - FTC

Apprentice Planner

Technical Support Analyst

Business Analyst

Analyst - Level 2 (Ops)

IT Infrastructure Analyst

Cyber Defence Analyst L2

Mid Term Planning & Forecasting Analyst

Performance Analyst

Data Analyst

Production Support Analyst

2nd Line Support Analyst

Discovery Analyst

User Researcher

Business Analyst

I want to receive the latest job alerts for support analyst in caerphilly, cay

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