It support technician Work, Jobs in Caerphilly, Wls (with Salaries)

NOC ENGINEER (L1) - Network & Security
Optec —Cardiff
- £28,942 - £32,556 a year
- Full-time
- Customer service
- No experience needed
- Computer networking
- Free parking
- Health & wellbeing programme
Quick apply
1d
IT Support Engineer
Veezu —Cardiff
- Full-time
- English
- Windows
- Microsoft Office
IT Service Analyst
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
- Employee discount
Quick apply
4d
Service Desk Engineer
Integer IT & Telecom Services Ltd —Cardiff
- From £24,500 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
14d
IT Graduate - Support & Operations
ROCKWOOL Group —Bridgend
- Full-time
- Project management
- Communication skills
- Annual leave
- Sick pay
13h
IT Service Analyst
Legal & General Investment Management —Cardiff
- Azure
- SQL
- AWS
- Employee discount
4d
Senior Group IT Business Support Partner
Finsbury Food Group —Cardiff
- Full-time
- Azure
- AWS
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
Specialist | ICT Technical Services – Infrastructure
Link Financial Outsourcing —Caerphilly
- £50,000 - £60,000 a year
- Full-time
- Azure
- SharePoint
- Financial services
- Annual leave
- Employee assistance programme
Quick apply
e-Assessment Support Officer
WJEC CBAC Ltd —Cardiff
- £28,995 - £29,700 a year
- Temporary
- Hybrid work
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
7d
Technical Support Engineer
Veezu —Cardiff
- Full-time
- Hybrid work
- English
- Windows
- Microsoft Office
ICT Enterprise Specialist
South Wales Police —Bridgend
- £47,046 - £54,696 a year
- Full-time
- Azure
- Free parking
- Health & wellbeing programme
5d
Technical Support Analyst
Safran —Cwmbran
- Full-time
- Remote
- Analysis skills
- Presentation skills
- Communication skills
ICT Cloud Infrastructure and Platforms Specialist
South Wales Police —Bridgend
- £47,046 - £54,696 a year
- Full-time
- Free parking
- Health & wellbeing programme
5d
IT Support and Information Assurance Specialist
Sierra Nevada Corporation Mission Systems UK,LTD —Saint Athan
- Full-time
- IT
- Communication skills
- Employee assistance programme
Quick apply
7d
Schools Desktop Support Analyst - Blaenau Gwent Schools
Torfaen County Borough Council —Torfaen
- £32,597 - £35,412 a year
- English
- IT
21h
1st Line NOC Engineer, UK
IndigoTG —Magor
- Monday to Friday
- Remote
- Analysis skills
- Communication skills
- Time management
14d
1st Line NOC Engineer, UK
Indigo Telecom Group —Magor
- Monday to Friday
- Analysis skills
- Communication skills
- Time management
In-Service Support Co-Ordinator
General Dynamics Land Systems UK —Pentrebach
- £30,330 - £33,700 a year
- Full-time
- Oracle
- Customer service
- Analysis skills
ICT Infrastructure Engineer
Avon Fire & Rescue Service —North Somerset
- £36,363 - £39,152 a year
- Azure
- Computer networking
- SharePoint
- Free parking
- Employee discount
8d
Software Support Engineer
Bridgend County Borough Council —Bridgend
- £31,537 - £32,597 a year
- Full-time
- Hybrid work
13d

I want to receive the latest job alerts for it support technician in caerphilly, wls

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

NOC ENGINEER (L1) - Network & Security

Optec
Cardiff

Quick apply

Job details

Permanent | Full-time
£28,942 - £32,556 a year
1 day ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Paid volunteer time
Life insurance
On-site parking

Qualifications

Driving Licence
Customer service
No experience needed
Technical support
IT support
Computer networking
IT
Network monitoring

Full job description

OPTEC MANAGED SERVICES

NETWORK OPERATIONS CENTRE (NOC) — CARDIFF

NOC ENGINEER (L1)

Network & Security — 1st Line

Job description

NEW ROLE WITHIN A GROWING NETWORK & SECURITY PROVIDER — CARDIFF

NOC ENGINEER (L1) — NETWORK & SECURITY

● Full time, permanent role

● Basic salary (£25500 - £28684) + 13.5% shift allowance (£28942 to £32556) per year (dependent upon knowledge and experience).

● 22 days holiday + Bank Holidays

● Compressed working week – 10-hour shifts on a 3-week rota, 1 in 2 weekends

● Benefits package (details below)

● Company Pension

● Comprehensive technical training regime, including progression support toward L2

● Office based

● Cardiff Bay location, easily commutable with onsite parking

● Work with an experienced technical services team

● The successful candidate will be required to join our shift rota once training has been completed: 3-week rolling rota (40 hours per week avg), 10-hour shifts, 8:00 to 18:00, with a 13.5% shift allowance

● Successful applications are subject to DBS clearance

Background

Based in Cardiff Bay, Optec is a Fortinet Expert Partner specialising in managed networking and security services. Our NOC/SOC team monitors and manages firewalls, switches, wireless environments, and security infrastructure for a broad customer base throughout the UK and Europe.

We have grown rapidly and we are looking to appoint a talented L1 NOC Engineer to join our first-line team.

What Will You Be Doing?

You will work as part of the Optec Network Operations Centre, providing the initial customer point of contact and carrying out the first diagnosis and triage of incidents and change requests. The L1 tier is the entry point into our NOC/SOC progression: you'll build the foundational monitoring, triage, and customer-facing skills that everything above (L2 and L3) builds on.

Core responsibilities:

● Act as the initial point of contact for customers raising incidents, events, and service requests

● Carry out first-line diagnosis and triage across firewall, switching, and wireless environments

● Manage and progress service requests through to resolution or handover

● Liaise directly with customers and carry out technical testing, resolving issues where possible

● Escalate to L2 engineers when a ticket requires deeper diagnostic work, rule changes, or configuration beyond your authorisation

● Log clear, accurate ticket notes so any escalation to L2 or handover across a shift change is smooth

Essential

● A strong work ethic and a willingness to take ownership of issues

● A logical approach to diagnosing problems

● A demonstrable keen interest in computer networking

● Excellent customer service skills

Nice to Have

● No experience is required, but some experience providing IT support for production networks would be beneficial, including any experience of routing, switching, and wireless networking

● Some experience of network / IT monitoring services

Beneficial Qualifications

● Any technical certifications

● Any vendor qualifications

Employee Benefits

● Supportive and sponsored professional development opportunities, including reimbursement of examination and professional membership fees

● 22 days holiday

● In addition to standard annual leave, all employees benefit from up to 3 Mental Health Days per year

● Employee Assistance Programme

● Pension Scheme, with the ability to adjust your contribution amount

● Access to free onsite car parking

● Opportunities to get involved in supporting your chosen charity, and paid time to take part in volunteering via our 'Give a Day' incentive

● Access to salary sacrifice Cycle to Work Scheme

Please note this role is office based in Cardiff Bay.

A driving licence would be beneficial.

Details

● Benefits: Casual dress, Company pension, Cycle to work scheme, Free parking, Health & wellbeing programme, Life insurance, On-site parking/

● Schedule: 10-hour shift, Day shift, Monday to Sunday, Weekend work 1 in 2 (Out of Hours rota opt-in)

● Work Location: In person

Pay: £28,942.00-£32,556.00 per year

Benefits:

Casual dress
Cycle to work scheme
Free parking
Health & wellbeing programme
On-site parking

Ability to commute/relocate:

Cardiff CF24 5PJ: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

it support technician jobs in caerphilly, wls

NOC ENGINEER (L1) - Network & Security

IT Support Engineer

IT Service Analyst

Service Desk Engineer

IT Graduate - Support & Operations

IT Service Analyst

Senior Group IT Business Support Partner

Specialist | ICT Technical Services – Infrastructure

e-Assessment Support Officer

Technical Support Engineer

ICT Enterprise Specialist

Technical Support Analyst

ICT Cloud Infrastructure and Platforms Specialist

IT Support and Information Assurance Specialist

Schools Desktop Support Analyst - Blaenau Gwent Schools

1st Line NOC Engineer, UK

1st Line NOC Engineer, UK

In-Service Support Co-Ordinator

ICT Infrastructure Engineer

Software Support Engineer

I want to receive the latest job alerts for it support technician in caerphilly, wls

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected