Infrastructure specialist Work, Jobs in Caerphilly (with Salaries)

IT Support Engineer
CheckFire Ltd —Caerphilly
- Up to £35,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Profit sharing
Quick apply
Programme Management Office (PMO) Co-ordinator (SRS)
Cardiff Metropolitan University —Cardiff
- £35,608 - £38,784 a year
- Full-time
- Microsoft Office
- Administrative experience
- Project management
- Annual leave
9d
Part Time Data Center Technician
Microsoft —Newport
- £31,300 - £48,000 a year
- Full-time
- Azure
- Microsoft Office
- Mentoring
12d
OMC Security Operations Specialist
Vantage Data Centers UK Management Company Ltd —Newport
- Weekend availability
- Communication skills
- Annual leave
Quick apply
Infrastructure Engineer
AIRBUS Defence and Space Limited —Newport
- Full-time
- Computer networking
- In-person
- Free parking
- Relocation assistance
Assistant Architectural Technologist
AtkinsRéalis —Cardiff
- Full-time
- Hybrid work
- AutoCAD
- Computer literacy
- Microsoft Office
Test Specialist
Marshall of Cambridge (Holdings) Limited —Merthyr Tydfil
- Up to £35,000 a year
- Full-time
- Schematics
- Assembly
- Quality control
Architectural Assistant Part II
AtkinsRéalis —Cardiff
- Full-time
- Hybrid work
- AutoCAD
- Computer literacy
- Microsoft Office
Business Development Manager Infrastructure, United Kingdom & Ireland
Hempel —Cwmbran
- Communication skills
2d
Architectural Assistant Part I
AtkinsRéalis —Cardiff
- Full-time
- Hybrid work
- AutoCAD
- Computer literacy
- Microsoft Office
Assembly Line Supervisor
Marshall of Cambridge (Holdings) Limited —Merthyr Tydfil
- Up to £37,000 a year
- Full-time
- Assembly
- Continuous improvement
- Communication skills
Warehouse & Purchasing Specialist
NAES Corporation —Newport
- £29,000 - £34,000 a year
- Weekend availability
- Military
- Mechanical knowledge
- Health & wellbeing programme
- Life insurance
Quick apply
IT Cloud Systems Engineer
WJEC CBAC Ltd —Cardiff
- £46,938 - £50,961 a year
- Full-time
- Hybrid work
- Azure
- AWS
- IT
- Annual leave
Quick apply
7d
Assembly & Installation Fitter
Marshall of Cambridge (Holdings) Limited —Merthyr Tydfil
- £32,000 a year
- Full-time
- Assembly
- Communication skills
Critical Environment Technician (Shifts)
Microsoft —Newport
- £31,300 - £48,000 a year
- Weekend availability
- Azure
- Microsoft Office
Operational Lead - Projects
Marshall of Cambridge (Holdings) Limited —Merthyr Tydfil
- Up to £55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
Programme Management Office (PMO) Lead (SRS)
Cardiff Metropolitan University —Cardiff
- £39,906 - £44,746 a year
- Full-time
- Project management
- SharePoint
- Communication skills
- Annual leave
9d
General Manager
Kier Group —Cardiff
- Full-time
- Leadership
- Communication skills
- Flexible schedule
9d
Systems Support Developer / Analyst (Microsoft Dynamics 365)
Cardiff University —Cardiff
- £41,064 - £46,049 a year
- Full-time
- Administrative experience
- University
- IT
- Annual leave
1d
Planner
Dalcour Maclaren —Cardiff
- Military
- Analysis skills
- Communication skills
- Free parking
- Annual leave
Quick apply

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IT Support Engineer

CheckFire Ltd
Caerphilly

Quick apply

Job details

Permanent | Full-time
Up to £35,000 a year

Benefits

Free parking
Profit sharing
Additional leave
Company pension
Transport links
Referral programme
Sick pay
On-site parking

Qualifications

Jira
Azure
Microsoft Outlook
Windows
ITIL
IT support
Mobile device management
SharePoint
ServiceNow
Cybersecurity
Communication skills
Intune

Full job description

IT Support Engineer

Location: Bedwas, Caerphilly

Salary: up to £35,000

About us

With 50 years of fire safety experience, we serve fire door installers and firestopping contractors across the UK through our vast portfolio of passive fire protection products from well-known and trusted brands.

The Role

The IT Service Desk Analyst is the first point of contact for all IT-related incidents, service requests, and queries across the MultiShield Group. You will deliver high-quality technical support, ensure rapid issue resolution, and play a key role in maintaining a stable, secure, and efficient technology environment. This role supports hardware, software, networks, business systems, and end-user services while contributing to ongoing improvements in IT service delivery.

What You’ll Do

First Line Support & Incident Management

Act as the initial point of contact for all IT support issues via phone, email, ticketing system, and in person.
Log, prioritise, and manage incidents and service requests using ITSM tools.
Troubleshoot and resolve hardware, software, and network issues efficiently.
Escalate more complex problems to second-line or specialist teams where required.

User Support & Customer Service

Provide outstanding customer service to all internal users across the Group.
Support employees with the setup, access, and use of business applications and tools.
Assist with user onboarding/offboarding, including accounts, devices, and permissions.
Produce and maintain end-user guides and knowledge-base articles.

Systems, Devices & Infrastructure Support

Prepare, configure, and deploy laptops, desktops, printers, mobile devices, and peripherals.
Support Microsoft 365 services including Outlook, Teams, SharePoint, OneDrive.
Assist with network troubleshooting (WiFi issues, basic connectivity checks).
Maintain and update asset inventory records.

Security & Compliance

Ensure all systems and devices follow CheckFire’s IT security policies.
Support patching, antivirus, MFA, and general cybersecurity practices.
Identify and report potential security risks or suspicious activity.

Continuous Improvement

Identify recurring problems and recommend long-term solutions.
Contribute to process improvements within the IT Service Desk.
Support IT projects, system upgrades, and rollout activities as required.

What we’re looking for

Essential

Experience in a similar IT support/helpdesk or service-desk environment.
Strong knowledge of Windows operating systems and Microsoft 365.
Basic understanding of networks, user administration, and hardware troubleshooting.
Excellent communication and customer-service skills.
Ability to prioritise tasks in a fast-paced environment.

Desirable

Experience with ticketing/ITSM systems (e.g., Freshservice, ServiceNow, Jira).
Exposure to cloud environments (Azure AD, Intune, MDM).
Understanding of ITIL principles.
Knowledge of cybersecurity fundamentals.

Why You’ll Love Working for Us

Competitive pay package with profit share opportunity
Be part of a fast-paced, high-impact team delivering products that protect lives
Collaborative, supportive environment with strong team culture
Modern purpose-built office and warehouse, with free on-site parking
Work in a role where every day you make a difference for our customers

Pay: Up to £35,000.00 per year

Benefits:

Additional leave
Company pension
Free parking
On-site parking
Profit sharing
Referral programme
Sick pay
Transport links

Work Location: In person

Quick apply

Refine Your Search

infrastructure specialist jobs in caerphilly

IT Support Engineer

Programme Management Office (PMO) Co-ordinator (SRS)

Part Time Data Center Technician

OMC Security Operations Specialist

Infrastructure Engineer

Assistant Architectural Technologist

Test Specialist

Architectural Assistant Part II

Business Development Manager Infrastructure, United Kingdom & Ireland

Architectural Assistant Part I

Assembly Line Supervisor

Warehouse & Purchasing Specialist

IT Cloud Systems Engineer

Assembly & Installation Fitter

Critical Environment Technician (Shifts)

Operational Lead - Projects

Programme Management Office (PMO) Lead (SRS)

General Manager

Systems Support Developer / Analyst (Microsoft Dynamics 365)

Planner

I want to receive the latest job alerts for infrastructure specialist in caerphilly

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