learning and development specialist Work, Jobs in caerphilly (with Salaries)

Ombudsman and Complex Complaints Lead
Cardiff and Vale University Health Board —Cardiff
- £50,129 - £57,365 a year
- Full-time
5d
Support Worker - Male Only
Priory Group —Pontypridd
- £13.75 an hour
- Weekend availability
- English
- In-person
- Care plans
- Free parking
- Annual leave
Senior Support Worker
Priory Group —Pontypridd
- £14.25 an hour
- Weekend availability
- English
- In-person
- Care plans
- Free parking
- Annual leave
Senior Learning Experience Designer
BBC —Cardiff
- Up to £70,000 a year
- Full-time
- Mentoring
7d
Wellbeing Support
Caron Group —Barry
- Full-time
- Referral programme
Quick apply
Events Executive - Wedding Specialist
The Celtic Collection —Newport
- £14.13 an hour
- Full-time
- Communication skills
- Resort
Modeller
Arup —Cardiff
- Engineering
Assistant Operational Manager
Cardiff and Vale University Health Board —Cardiff
- £50,129 - £57,365 a year
- Full-time
- English
- Communication skills
7d
Contract Coordinator
Otis —Cardiff
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Communication Support Worker
Monmouthshire —Abergavenny
- School
1d
IT Support Technician
Commercial —Cardiff
- Up to £26,228 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Quick apply
Complementary Therapist
The Celtic Collection —Newport
- £13.28 an hour
- Communication skills
- Resort
- Free parking
- Employee discount
Deputy Headteacher
CareTech Group —Bassaleg
- Up to £42,000 a year
- Full-time
- Leadership
- School
12d
Trainee Technician
Nationwide Platforms —Cardiff
- Up to £29,000 a year
- Annual leave
Support Worker - Woodside Cottage (NP20)
Accomplish —Newport
- £14.05 - £14.75 an hour
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
12d
Agile Coach
BBC —Cardiff
- Up to £86,000 a year
- Full-time
- Mentoring
- Agile
1d
Refuge Support Worker FT
Cyfannol Womens Aid —Gelligaer
- £23,970 - £24,480 a year
- Full-time
- Travel
- Flexible schedule
Quick apply
CAMHS Crisis & Liaison Nurse
Cwm Taf Morgannwg University Health Board —Pontypridd
- £50,129 - £57,365 a year
- 12 hour shift
- University
- IT
8d
Team Leader
Integra Community Living Options Ltd —Roath
- £15.18 an hour
- Weekend availability
- Leadership
- Paid training
- Referral programme
Quick apply
PBS Practitioner Level 4
M&D Care —Hirwaun
- £27,000 - £29,000 a year
- Full-time
- Nursing
- Applied behaviour analysis
- Psychology
- Annual leave
- Referral programme
Quick apply

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Ombudsman and Complex Complaints Lead

Cardiff and Vale University Health Board -
Cardiff

Apply Now

Job details

Full-time
£50,129 - £57,365 a year
5 days ago

Full job description

Responsible for leading the Health Board’s approach to Ombudsman (PSOW) investigations and the management of complex complaints, operating with a high degree of autonomy to shape investigative strategy, oversee evidence gathering, and ensure the quality and integrity of outcomes.
The role drives the development and implementation of robust systems, standards, and policies aligned to Listening to People principles and organisational governance. Acting as an expert advisor, the postholder influences senior leaders and clinicians on sensitive and high-risk matters, ensuring effective resolution and organisational learning.
The role also leads on translating Ombudsman findings into actionable improvement plans, while owning the KPI and reporting framework to provide assurance at Board and Committee level on performance, risk, and continuous improvement.

Support the management of Ombudsman (PSOW) investigations and complex complaints, ensuring compliance with Listening to People Regulations and Health Board policy.
Act as a key contact for external bodies, supporting timely and appropriate responses to enquiries.
Provide specialist advice to staff and managers on complex complaints and Ombudsman processes.
Coordinate case reviews and multidisciplinary discussions to support evidence gathering and recommendations.
Manage day-to-day PSOW investigations, including information collation, drafting responses and monitoring timescales.
Track Ombudsman recommendations and actions, escalating risks or delays as required.
Identify themes and trends to support organisational learning and service improvement.
Contribute to KPI reporting, dashboards and assurance on performance and risk.
Maintain accurate records and data quality to support governance and audit requirements.
Support team working and share knowledge to build capability across services.
Provide advice and training to staff, promoting a culture of openness and learning.
Manage a varied workload, prioritising to meet deadlines.
Work sensitively in emotive situations, maintaining professionalism and empathy.

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

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Refine Your Search

learning and development specialist jobs in caerphilly

Ombudsman and Complex Complaints Lead

Support Worker - Male Only

Senior Support Worker

Senior Learning Experience Designer

Wellbeing Support

Events Executive - Wedding Specialist

Modeller

Assistant Operational Manager

Contract Coordinator

Communication Support Worker

IT Support Technician

Complementary Therapist

Deputy Headteacher

Trainee Technician

Support Worker - Woodside Cottage (NP20)

Agile Coach

Refuge Support Worker FT

CAMHS Crisis & Liaison Nurse

Team Leader

PBS Practitioner Level 4

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