Client manager Work, Jobs in Calcot, Brk (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
3d
Operations Manager - South East & West
Elior UK —Oxford
- £53,000 a year
- Full-time
- Travel
- Contracts
- Leadership
Quick apply
8d
Account Manager
Building Materials Nationwide —Reading
- £30,000 - £40,000 a year
- Full-time
- Sales
- Salesforce
- No experience needed
- Free parking
- Employee assistance programme
Quick apply
Quality Manager
M Group —Reading
- £50,000 - £60,000 a year
- Engineering
- Contracts
- Communication skills
- Annual leave
- Employee assistance programme
Assistant Project Manager (PMO)
WSP —Reading
- Part-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Contracts
- Flexitime
- Work from home
Manager, Client Engagement
ICON Plc —Reading
- Full-time
- Remote
- Marketing
- Business development
- Bachelor's degree
- Employee assistance programme
Business Development Manager
Automation Consultants Ltd —Reading
- £40,000 - £55,000 a year
- Sales
- Business development
- AWS
- Flexible schedule
Client Administrator UK (On Call, Full-Time)
Telemedicine Clinic —Reading
- Weekend availability
- Microsoft Excel
- English
- IT
Data & Insight Manager
Powerforce —Reading
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Python
- Health & wellbeing programme
- Annual leave
New Business Manager
Northgate Vehicle Hire —Reading
- £35,000 - £40,000 a year
- Travel
- Annual leave
- Employee discount
Quick apply
1h
Relationship Manager
HSBC Global Services Limited —Reading
- Full-time
- Communication skills
- Banking
- Negotiation
1d
Sales and Design Consultant
WindowWorx —Reading
- £55,000 - £75,000 a year
- Full-time
- Sales
- Customer service
- Driving
- Free parking
Quick apply
2d
Key Account Director - FM Services
Samsic UK —Reading
- £80,000 - £145,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Negotiation
Quick apply
Business Development Manager (BDM) - Reading - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Reading
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Travel Assistant
BlckBx Ltd —Bracknell
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Hospitality
- English
- Travel
- Health & wellbeing programme
- Work from home
Quick apply
Operations manager
Ramsey Roofing Limited —Wokingham
- £45,000 - £65,000 a year
- Full-time
- Management
- Driving
- Organisational skills
- Sick pay
Quick apply
7d
Area Services Manager
Emcor —Reading
- £40,203 a year
- Full-time
- Management
- Computer literacy
- Employee assistance programme
- Referral programme
Quick apply
1d
Client Service Director
AND Digital —Reading
- Full-time
- Hybrid work
- Driving
- Contracts
- Gym membership
Quick apply
Live Event Production Manager (Full Time)
Yes Events —Wokingham
- £35,292 - £48,786 a year
- Overtime
- English
- First Aid Certification
- Organisational skills
- Free parking
Quick apply
9d
Counter Manager
Sisley Paris —Reading
- Full-time
- Management
- Sales
- Supervising experience
Quick apply
23h

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
3 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

client manager jobs in calcot, brk

Customer Service Manager

Operations Manager - South East & West

Account Manager

Quality Manager

Assistant Project Manager (PMO)

Manager, Client Engagement

Business Development Manager

Client Administrator UK (On Call, Full-Time)

Data & Insight Manager

New Business Manager

Relationship Manager

Sales and Design Consultant

Key Account Director - FM Services

Business Development Manager (BDM) - Reading - Circa 41k Basic - 53k OTE Uncapped

Travel Assistant

Operations manager

Area Services Manager

Client Service Director

Live Event Production Manager (Full Time)

Counter Manager

I want to receive the latest job alerts for client manager in calcot, brk

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