Service manager Work, Jobs in Calcot, Brk (with Salaries)

Contact Centre Liaison Manager
PracticePlusGroup —Reading
- Up to £75,000 a year
- Remote
- Continuous improvement
- Travel
- Leadership
- Annual leave
- Employee assistance programme
10d
Partner Manager
BlueKong Networks Limited —Theale
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- ERP systems
- Administrative experience
- Organisational skills
- Life insurance
Quick apply
9d
Hotel General Manager
The Retreat Elcot Park —Newbury
- £70,000 - £80,000 a year
- Full-time
- Hotel
- Resort
- Referral programme
Quick apply
4d
Operations Manager
Popeyes UK —Reading
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
School Business Manager
Wishford Education —Reading
- £43,000 - £46,000 a year
- Full-time
- Hybrid work
- School
- Health & wellbeing programme
- Employee discount
Quick apply
Branch Manager
Huws Gray Group —Reading
- Leadership
- Communication skills
- Employee discount
- Sick pay
14d
Operational Service Manager for Maternity
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £66,582 - £77,368 a year
- Full-time
- Leadership
14d
National Operations Manager
DPD Group UK —Reading
- £59,500 a year
- Weekend availability
- Management
- Continuous improvement
- Mentoring
Quick apply
Neighbourhood Manager
Peabody —Reading
- £39,794 a year
- Hybrid work
- Annual leave
4d
Deputy Service Manager
Voyage Care —Tilehurst
- £29,542 a year
- Leadership
- Employee discount
Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
4d
ZARA READING VISUAL/COMMERCIAL MANAGER
INDITEX —Reading
- Full-time
- Sales
- Customer service
- Merchandising
Quick apply
Call Centre Manager
Bramah Safeguarding CIC —Reading
- £45,000 - £55,000 a year
- Management
- Sales
- Customer service
Quick apply
11d
Supervisor - M&S Simply Food
Moto —Reading
- £28,500 a year
- Full-time
- Supervising experience
- Communication skills
- Employee discount
- Sick pay
Quick apply
3d
Head of Projects - Reading, UK
ESP Global Services Limited —Reading
- £75,000 - £80,000 a year
- Project management
- Leadership
- Communication skills
Quick apply
10d
Zara Reading Customer Experience Deputy Manager
INDITEX —Reading
- Weekend availability
- Customer service
- Analysis skills
- Leadership
Quick apply
Delivery Manager
Thames Water Utilites —Reading
- £47,000 - £60,000 a year
- Full-time
- Project management
- Communication skills
2d
Customer Experience Trainer
Thames Water Utilites —Arborfield
- Up to £50,000 a year
- Full-time
- Hybrid work
- Travel
- IT
- Annual leave
2d
Retail Service Managers- Reading
XC Trains Limited —Reading
- £26,888 - £34,061 a year
- Weekend availability
- Travel
Quick apply
11d
John Lewis Ori Caffe Assistant Manager
Caffe Ori Ltd —Reading
- Up to £14 an hour
- Full-time
- Serving
- Hospitality
- Culinary experience
- Employee discount
Quick apply
7d

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Contact Centre Liaison Manager

PracticePlusGroup -
Reading

Apply Now

Job details

Permanent
Up to £75,000 a year
10 days ago

Benefits

Annual leave
Employee assistance programme
Employee discount

Qualifications

Continuous improvement
Root cause analysis
Leadership
Communication skills

Full job description

About The Role

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE FOR EVERY PATIENT

We’re looking for an experienced and driven Contact Centre Liaison Manager to join Practice Plus Group. This is a high-impact role acting as a key link between our hospital sites and our central contact centre function.

You’ll play an important role in supporting a seamless patient journey by strengthening collaboration, improving consistency in processes, and enhancing the overall patient experience across multiple sites. This is an exciting opportunity to contribute to the ongoing development of a more integrated and high-performing contact centre service, while driving continuous improvement and innovation.

The role offers flexibility with a predominantly remote or site-based working approach across the UK, alongside travel to hospital sites and occasional travel as required to support wider service operations.

What you'll be doing

As our Contact Centre Liaison Manager, you will be:

Acting as the primary liaison between hospital teams and the central contact centre function
Building strong relationships with operational teams, clinicians, and service leaders
Overseeing appointment booking, cancellations, and patient communications to ensure a smooth and effective patient pathway
Monitoring performance against KPIs such as call handling, booking accuracy, and response times
Identifying trends, risks, and opportunities to improve efficiency and patient experience
Leading continuous improvement initiatives and supporting service development
Acting as an escalation point for complex issues, ensuring timely resolution and root cause analysis
Supporting compliance with UK healthcare regulations, including GDPR and NHS standards
Designing and delivering training to ensure consistency and alignment across all teams and locations

What we’ll look for in you

With strong experience in operational leadership — ideally within healthcare, contact centre, or service delivery environments— you will also demonstrate:

Proven ability to manage stakeholders across multiple teams and locations
Experience working with contact centre operations and performance metrics
Excellent communication and relationship-building skills
Ability to analyse data, identify trends, and drive service improvement
A proactive, solutions-focused mindset with strong problem-solving capability
Understanding of patient pathways, appointment management, and healthcare service delivery (desirable)
Willingness to travel across UK sites as required

What you can expect in return

Salary of up to £75,000 per annum, depending on experience
car allowance
25 days annual leave (increasing with service), plus bank holidays
An extensive range of wellbeing and lifestyle benefits
Practice Plus Group Perks – discounts and cashback with major retailers
Employee assistance and occupational health support
Access to our bespoke e-learning platform and ongoing development opportunities

To apply for the role, click on the link below. If you have any questions, please contact [email protected] in our friendly resourcing team.

Our employment offers are subject to satisfactory pre-employment checks. Practice Plus Group promotes diversity and equal opportunities.

Applicants must have the right to work in the UK.

Apply Now

Refine Your Search

service manager jobs in calcot, brk

Contact Centre Liaison Manager

Partner Manager

Hotel General Manager

Operations Manager

School Business Manager

Branch Manager

Operational Service Manager for Maternity

National Operations Manager

Neighbourhood Manager

Deputy Service Manager

Customer Service Manager

ZARA READING VISUAL/COMMERCIAL MANAGER

Call Centre Manager

Supervisor - M&S Simply Food

Head of Projects - Reading, UK

Zara Reading Customer Experience Deputy Manager

Delivery Manager

Customer Experience Trainer

Retail Service Managers- Reading

John Lewis Ori Caffe Assistant Manager

I want to receive the latest job alerts for service manager in calcot, brk

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