service advisor Work, Jobs in caldicot, mon (with Salaries)

Operational Customer Service Advisor
Bristol Water —Bristol
- £27,566 a year
- Weekend availability
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Customer Service Advisor
Bristol City Council —Bristol
- £26,824 - £28,142 a year
- Part-time
- Microsoft Excel
9d
Customer Service Advisor
Capital On Tap —Cardiff
- £500 - £750 a week
- Full-time
- Customer service
- Financial services
- Communication skills
Service Advisor
Nisbets —Bristol
- £26,388 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
- Work from home
- Employee assistance programme
3d
Mercedes-Benz Parts Advisor
Sytner Mercedes-Benz of Bristol —Bristol
- Weekend availability
- Communication skills
- Employee discount
Customer Service Advisor - Part-time
Capital On Tap —Cardiff
- £14,151 a year
- Part-time
- Customer service
- Financial services
- Communication skills
Service Advisor
Sytner Group —Bristol
- Full-time
- Customer service
- Employee discount
Service Advisor
Mon Motors —Bath
- £29,200 - £34,600 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Annual leave
- Employee assistance programme
Quick apply
3d
Customer Service Library and Information Advisor
Bath and North East Somerset Council —Midsomer Norton
- £13.69 - £14.35 an hour
- Part-time
3d
Vehicle Service Advisor
Sinclair Group —Cardiff
- £28,288 a year
- Overtime
- Customer service
- Driving
- Organisational skills
- Annual leave
- Employee assistance programme
Mercedes-Benz Service Advisor
Sytner Mercedes-Benz of Bristol —Bristol
- Weekend availability
- Customer service
- Administrative experience
- Organisational skills
- Employee discount
Automotive Service Advisor
Mon Motors —Bristol
- £31,000 - £37,000 a year
- Full-time
- Customer service
- In-person
- Cash handling
- Paid training
- Annual leave
Quick apply
8d
Service Advisor
Renault UK —Bristol
- £29,870 a year
- Customer service
- Communication skills
- Mechanical knowledge
- Employee discount
Customer Service Advisor – Courier & Logistics
Priority Express Couriers Ltd —Bristol
- £28,730 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Employee discount
Quick apply
10d
Customer Service Advisor
TELUS Agriculture & Consumer Goods —Ross-on-Wye
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Travel
Quick apply
Customer Service Advisor
Planning Inspectorate —Bristol
- £27,942 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Annual leave
- Flexible schedule
1d
Customer Service Administrator (Garage Advisor)
Curo —Bath
- £28,338 a year
- Full-time
- Hybrid work
- Administrative experience
- IT
- Annual leave
- Employee assistance programme
Senior Parts Sales Advisor
MAN Truck & Bus UK —Bristol
- £26,846 - £31,880 a year
- Full-time
1d
Senior Service Advisor
Sytner Group —Bristol
- Full-time
- Leadership
- Communication skills
- Employee discount
2d
Service Advisor
Wessex Garages —Cardiff
- Overtime
- Customer service
- Annual leave
9d

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Operational Customer Service Advisor

Bristol Water -
Bristol

Apply Now

Job details

Permanent
£27,566 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Customer service
Communication skills

Full job description

Powered by Water, Driven by Purpose

At Bristol Water, we’ve been serving generations of families since 1846. Ensuring people in our communities have access to healthy water is paramount, which is why we work around the clock testing our water hundreds of times a day.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today.

We're recruiting for a Operational Customer Service Advisor to join our team working in Bristol.

Joining us on either a full‑time, permanent basis or a 12‑month fixed‑term contract, you will receive a competitive salary of £27,566 per annum, with the opportunity to earn up to an additional £1,000 a year through standby arrangements.

About the role:

We’re looking for friendly, proactive people to join our Operational Customer Services team based onsite in Bristol.

You’ll be part of a small, supportive team working within a larger customer hub. As the first point of contact for our customers, you’ll support them with enquiries and complaints about their water supply. Your role is all about delivering a helpful, professional service and making things as easy as possible for our customers.

You’ll work across a range of contact channels, aiming to resolve issues at the first point of contact wherever you can, while keeping customers updated every step of the way.

The role involves some flexibility in working patterns with one late shift (until 8pm) per week and one weekend shift every 3 weeks. We also operate a standby rota and this is scheduled for 2 weeks out of every 7.

What you’ll be doing:

Handling customer enquiries and complaints across multiple contact channels in line with service targets while maintaining a positive, friendly and customer‑focused approach at all times.
Providing clear, accurate advice and signposting customers to self‑service options where appropriate
Progressing enquiries through to resolution, either directly or by working with the appropriate internal teams
Keeping customers informed at all stages and setting realistic expectations for resolution
Accurately recording customer interactions in line with OFWAT regulations
Resolving complaints at the first point of contact wherever possible
Processing Guaranteed Standards Scheme (GSS) and Bristol Customer Promise payments accurately and on time
Maintaining and updating the Priority Services Register
Using proactive communications to keep customers informed of interruptions to water supply
Working closely with teams across the business, including Customer Teams, Operations, Planning & Scheduling, Communications and Customer Experience

What we’re looking for:

A passion for delivering great customer service
Previous inbound call handling, customer service experience
Strong communication skills and a friendly approach
Ability to stay calm and organised in a fast‑paced environment
Confidence to take ownership and work as part of a team

You don’t need to know everything from day one — we’ll support you all the way.

You’ll receive structured training, including classroom learning, call shadowing and buddy support. Training takes place during core hours (8.00am–5.00pm), with late and weekend shifts introduced gradually as you grow in confidence.

What’s In It For You?

As well as a friendly, supportive working environment and opportunities for professional development, the role also offers:

A competitive salary
23 days holiday rising to 27 over 5 years service.
Opportunity to buy or sell annual leave for added flexibility
Opportunity to invest in Pennon Group plc through employee share schemes
Support with wellbeing, including a free, confidential Employee Assistance Programme
Flexible benefits scheme
Access to thousands of discounts and offers via Pennon Perks
Competitive contributory pension scheme
And much more

Closing Date: 18th June 2026

We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.

Apply Now

Refine Your Search

service advisor jobs in caldicot, mon

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