Customer Banking Representative (Part-time)
Camborne Banking Hub
27.5 hours per week | Monday to Friday
Salary: £14.00 per hour
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About the Opportunity
We’re looking for two professional, customer-focused people to help launch the new Camborne Banking Hub.
Operated by Post Office on behalf of Cash Access UK, the Banking Hub provides everyday banking services for customers of many of the UK’s major banks, ensuring local people, charities and businesses continue to have access to face-to-face banking services.
This is an opportunity to build a career in a trusted community banking environment where accuracy, integrity and excellent customer service are valued every day.
As a Customer Banking Representative, you’ll become someone customers rely upon, delivering a safe, welcoming and dependable service while handling everyday banking transactions with care, accuracy and professionalism.
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What You’ll Be Doing
Your responsibilities will include:
- Processing cash and cheque deposits
- Handling cash withdrawals and bill payments
- Providing professional, approachable and welcoming face-to-face customer service
- Handling cash accurately and securely
- Maintaining accurate records and following established procedures
- Supporting customers with everyday banking enquiries
- Working alongside visiting Community Bankers from participating banks
- Helping maintain a professional and welcoming environment for every customer
- Working collaboratively within a small team to ensure the smooth day-to-day operation of the Banking Hub
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About You
The successful candidate will:
- Enjoy helping people and delivering excellent customer service
- Communicate clearly, confidently and professionally
- Be trustworthy, dependable and well organised
- Have excellent attention to detail
- Be comfortable handling cash accurately and responsibly
- Take pride in doing things properly
- Remain calm and professional under pressure
- Work well both independently and as part of a small team
- Be willing to learn new systems, procedures and ways of working
Previous banking, Post Office or cash-handling experience would be an advantage, but it isn’t essential. Full training will be provided.
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Hours of Work
- 27.5 contracted hours per week
- Monday to Friday
- No evening or weekend working
- Opportunities for additional paid hours to provide cover for annual leave, training and staff absence
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Salary & Benefits
In addition to an hourly rate of £14.00, you’ll receive:
- Company pension
- Paid annual leave
- Full training and ongoing development
- Uniform provided
- Opportunities for additional paid hours
- Monday to Friday working with no evenings or weekends
- A supportive and professional working environment
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Why Join Us?
The Camborne Banking Hub has been created to ensure local people, charities and businesses continue to have access to essential face-to-face banking services.
This is more than a customer-facing role. It’s an opportunity to become part of an important community service where trust, professionalism and accuracy matter every day.
We’re looking for people who take pride in delivering excellent service and want to make a positive difference within their local community.
Our aim is simple:
To provide a professional, dependable service that customers trust, value and recommend with confidence.
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How to Apply
Please submit your CV together with a covering letter explaining why you’re interested in joining our team.
As part of your application, we’d also like you to tell us about a time when you delivered excellent customer service or helped someone solve a problem.
Shortlisted applicants will receive our Candidate Information Pack before interview, providing more information about the role, our standards and what it’s like to work at Camborne Banking Hub.
Closing Date: Applications will remain open until the positions are filled. Early applications are encouraged.
If you’re looking for a role where you can make a genuine difference to your local community while building a career in a trusted banking environment, we’d love to hear from you.
We welcome applications from people of all backgrounds and are committed to creating an inclusive workplace where everyone is treated fairly, with dignity and respect.
We reserve the right to close this vacancy early should sufficient applications be received.
Pay: £14.00 per hour
Benefits:
Ability to commute/relocate:
- Camborne TR14 8AA: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Please tell us why you’re interested in joining the Camborne Banking Hub. In your answer describe a time when you provided excellent customer service or helped resolve a difficult situation.
Work authorisation:
- United Kingdom (required)
Work Location: In person
