3rd line support Work, Jobs in Cambridge, Cam (with Salaries)

1st Line IT Support Engineer
Bidwells —Cambridge
- Full-time
- SharePoint
- In-person
- Communication skills
- Employee discount
5d
202608: Prison Officer - HMP Highpoint
Ministry of Justice —Cambridge
- £30,001 - £50,000 a year
- Part-time
- Presentation skills
- Communication skills
- Annual leave
10d
Sample Dispatch Technician (M/F/D)
Avantor —Cambridge
- Part-time
- Continuous improvement
- Travel
- Communication skills
Sample Dispatch Technician
Avantor —Cambridge
- Full-time
- Continuous improvement
- Communication skills
Service Support Specialist
M Group —Saint Ives
- Rotating shift
- Communication skills
- Annual leave
- Employee assistance programme
202608: Prison Officer - HMP Highpoint - Part Time
Ministry of Justice —Newmarket
- £10,000 - £30,000 a year
- Part-time
- Presentation skills
- Communication skills
- Annual leave
10d
Research Laboratory Technician (Part Time, Fixed Term)
University of Cambridge —Cambridge
- £33,951 - £39,906 a year
- Part-time
- University
12d
Laboratory Technician
Avantor —Cambridge
- Full-time
- Microsoft Word
- Laboratory experience
10d
Service Support Specialist (3 Month fixed term contract)
M Group —Saint Ives
- Rotating shift
- Communication skills
- Annual leave
- Employee assistance programme
Customer Care Support
Accora —Orwell
- Full-time
- Computer literacy
- Continuous improvement
- Organisational skills
- Free parking
- Annual leave
Quick apply
9d
Material Technician – Lab Environment
Avantor —Cambridge
- Full-time
- Bachelor's degree
- Continuous improvement
- Communication skills
Teaching Assistant
Outcomes First Group —Papworth Everard
- £23,638 a year
- Monday to Friday
- School
- Employee discount
13d
Analyst
Cambridgeshire County Council —Papworth Everard
- £34,434 - £36,363 a year
- Data analysis skills
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
FLM Engineer
M Group —Saint Ives
- Computer literacy
- Maintenance
- Analysis skills
- Annual leave
- Employee assistance programme
HR Manager
Dalata —Cambridge
- Full-time
- Hotel
- Team management
- Human resources
- Employee assistance programme
Quick apply
5d
Highways Supervisor
M Group —Huntingdon
- Maintenance
- Contracts
- Annual leave
- Employee assistance programme
Sample Dispatch Logistics Technician
Avantor —Stevenage
- Full-time
- Laboratory experience
- Continuous improvement
- Warehouse experience
- Annual leave
Sample Dispatch Technician (STV)
Avantor —Stevenage
- Full-time
- Continuous improvement
- No degree
- Communication skills
- Annual leave
10d
Linux Infrastructure Engineer
Imperial War Museums —Duxford
- £44,000 - £54,000 a year
- Communication skills
- Annual leave
- Employee assistance programme
13d
Scheduler & Permitter
M Group —March
- Communication skills
- Annual leave
- Employee assistance programme
3d

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1st Line IT Support Engineer

Bidwells -
Cambridge

Apply Now

Job details

Full-time
5 days ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Live chat
Technical troubleshooting
Desktop support
ITIL Certification
Driving Licence
System administration
IT service management
Ticket management
Computer hardware
SharePoint
ServiceNow
Customer interaction
IT incident logging
Incident log maintenance
Communication skills
CompTIA A+
Mobile devices

Full job description

Job Advert

Are you passionate about technology and enjoy helping people?

If so, Bidwells is looking for an enthusiastic IT Support Engineer to join our friendly Service Desk team based at our head office in Cambridge, where you'll be the go-to person for resolving IT issues and keeping our colleagues connected and productive.

In this people-facing role, your excellent customer service skills will shine as you provide responsive and professional 1st and 2nd line support across the business.

This is a hands-on, varied position that blends user support with hardware and software management, system administration, and involvement in exciting project work. You’ll have the chance to broaden your technical expertise, work with a wide range of technologies, and make a real impact on how IT services are delivered.

As part of the role, you’ll travel monthly to our regional offices such as Oxford, Milton Keynes, Norwich and London to tackle in-person support tickets that can’t be resolved remotely, while also building strong relationships with teams across the business.

For this reason, a full driving license and access to a vehicle is essential.

What you’ll be doing

Delivering 1st and 2nd line IT support via phone, email, chat, remote tools and face-to-face, with a strong focus on first-time resolution and excellent customer service.
Supporting colleagues across the business, both onsite and remotely, escalating issues when needed.
Installing, configuring and maintaining laptops, mobile devices, printers, AV/telephony equipment and business applications.
Managing onboarding and offboarding processes, ensuring smooth setup and security compliance.
Monitoring IT systems and alerts, taking proactive action to keep everything running smoothly.
Keeping accurate records in ServiceNow, including incidents, assets and knowledge base updates.
Assisting with hardware and software procurement, ensuring stock levels meet demand.
Getting involved in IT projects and upgrades, contributing to improvements and new initiatives.

About You

Essential:

Strong experience supporting Windows environments.
In-depth knowledge of Microsoft cloud services: Office 365, Teams, SharePoint, Power Platform.
Hands-on experience resolving hardware issues (PCs, laptops, printers, mobiles) and software issues (off-the-shelf and bespoke).
Excellent customer service and communication skills, with the ability to manage expectations diplomatically.
Experience using an IT service management tool (e.g. ServiceNow).
Ability to prioritise workload, solve problems effectively and work flexibly as part of a team.
Full UK driving licence and own transport for occasional office visits.

Desired:

Experience working in a professional services or multi-site environment.
ITIL Foundation certification or familiarity with ITIL practices.
Relevant technical certifications (CompTIA A+, Microsoft Certified, etc.).
Experience liaising with 3rd party suppliers or support organisations.

Why Bidwells?

We’re a different kind of business. Whilst we’re a major player in the property sector, Bidwells remains a privately-owned, independent Partnership, with an inclusive, entrepreneurial culture. We give our people autonomy and take the time to listen.

What’s in it for you

Competitive Salary: We recognise and reward talent with generous salary and group bonus scheme. As a Real Living Wage employer, we’re committed to fair pay that reflects the true cost of living.

Comprehensive Benefits: Including company car/car allowance, up to 8% matched pension, 28 days holiday (+ bank holidays) as a minimum, along with your birthday off work, paid sabbaticals, private medical cover, medicash plan, lifestyle discounts and perks, and more.

Professional Development: Continuous learning, study support and promotion opportunities.

Innovative Culture: Be part of a forward-thinking team at the forefront of industry trends.

Family Friendly: We offer enhanced family leave policies to support individuals close to you.

Work-Life Balance: We value your well-being and offer agile working to support it.

Bidwells is dedicated to fostering a truly inclusive culture of belonging, where everyone can thrive and succeed as their true and authentic selves at every level. We are committed to equal employment opportunity and positively encourage applications from all suitably qualified and eligible candidates regardless of race, sex, gender, gender identity or expression, disability, age, sexual orientation, transgender status, religion or belief. Flexible working requests are considered from day one.

Recruitment agencies: Bidwells only pay agency fees where we have a signed agreement in place and that agency has been contacted and directed by a member of our Talent Acquisition Team to work on a specific vacancy. We do not pay agency fees when speculative and unsolicited CVs are submitted to Bidwells or any of our employees other than via our Applicant Tracking System and through our recruitment process. If this is not adhered to, agency fees will not be paid. Submission of any unsolicited CVs or proposals to Bidwells will be deemed evidence of full and unlimited acceptance of this approach.

Apply Now

Refine Your Search

3rd line support jobs in cambridge, cam

1st Line IT Support Engineer

202608: Prison Officer - HMP Highpoint

Sample Dispatch Technician (M/F/D)

Sample Dispatch Technician

Service Support Specialist

202608: Prison Officer - HMP Highpoint - Part Time

Research Laboratory Technician (Part Time, Fixed Term)

Laboratory Technician

Service Support Specialist (3 Month fixed term contract)

Customer Care Support

Material Technician – Lab Environment

Teaching Assistant

Analyst

FLM Engineer

HR Manager

Highways Supervisor

Sample Dispatch Logistics Technician

Sample Dispatch Technician (STV)

Linux Infrastructure Engineer

Scheduler & Permitter

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