Customer care team leader Work, Jobs in Cambridge, Cam (with Salaries)

Sales Team Leader
Simplify Group —Cambridge
- £31,672.50 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
3d
Team Leader
Benugo —Cambridge
- £14.25 an hour
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Key Lead - Grand Arcade, Hollister
AFH STORES UK LIMITED —Cambridge
- £15.10 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount
Front Office Team Leader
AccorHotel —Cambridge
- Weekend availability
- Hospitality
- English
- Supervising experience
- Referral programme
Quick apply
1d
Service Team Manager
B&Q —Cambridge
- £31,500 - £35,500 a year
- Part-time
- Driving
- Annual leave
- Employee assistance programme
Lead Nightshift Manager
Sainsbury's —Cambridge
- From £36,250 a year
- Night shift
- Management
- Leadership
- Employee discount
Customer Service Team Leader
Paddy Power —Newmarket
- From £13.25 an hour
- Part-time
- Employee discount
- Sick pay
Team Leader
Card Factory —March
- £13 an hour
- Leadership
Main - Team Leader
WH Smith PLC —Cambridge
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
6d
Main - Team Leader
WHSmith Travel —Cambridge
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
6d
Customer Service Team Leader
William Hill —Bishop's Stortford
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
In-house FCA Compliance Lead
Beyond Co —Newmarket
- £65,000 - £75,000 a year
- Hybrid work
- Financial services
- School
- Health & wellbeing programme
- Flexible schedule
Quick apply
Customer Service Team Leader
Acushnet Golf —Saint Ives
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
11d
Nights - Team Leader
WHSmith Travel —Stansted
- £28,000 - £30,000 a year
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Nights - Team Leader
WH Smith PLC —Stansted
- £28,000 - £30,000 a year
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Team Leader
Mountain Warehouse —Bishop's Stortford
- £13.32 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Opticians Team Leader
Boots —Biggleswade
- Weekend availability
- Leadership
- Employee assistance programme
- Employee discount
Lead Online Manager
Sainsbury's —Letchworth
- From £36,250 a year
- Management
- Leadership
- Employee discount
8d
Administration Lead
Bancroft Medical Centre —Hitchin
- £14 - £15 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
6d
Engineering & Technology Lead
Accora —Orwell
- Full-time
- English
- IT
- AI
- Annual leave
Quick apply

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Sales Team Leader

Simplify Group -
Cambridge

Quick apply

Job details

Full-time
£31,672.50 a year
3 days ago

Benefits

Free parking
Company pension
Employee assistance programme
Employee discount
Transport links

Qualifications

Sales
Customer service
Organisational skills
Purchasing
Leadership
Communication skills

Full job description

Sales Team Leader

St Ives | Competitive salary + commission

Due to an internal promotion, we are looking for a proven Sales Team Leader to join us at our St Ives (Cambs) office

Are you a confident sales leader who knows how to turn great conversations into consistent performance? Do you enjoy coaching others to succeed, building high‑energy teams, and leading from the front?

At Simplify, we help home movers feel supported, informed, and confident at one of the most important moments of their lives. As a Sales Team Leader, you’ll play a key role in shaping that experience — leading a team of Customer Service and Sales Advisors who combine outstanding service with commercial results.

This is a hands‑on leadership role where you’ll inspire, coach, and develop a team that sells through service, builds trust with customers, and delivers strong, sustainable performance.

About the Team You’ll Lead

You’ll manage Sales Advisors who:

Handle warm outbound leads from customers needing conveyancing services
Act as the first expert point of contact for home movers
Build early rapport, identify needs, and convert conversations into customers
Sell Simplify’s market‑leading conveyancing and associated ID services

Your role is to ensure they’re confident, motivated, well‑coached, and set up for success — every day.

What You’ll Be Doing

Lead, Coach & Inspire

Lead a team of Customer Service and Sales Advisors to achieve and exceed sales and service targets
Provide daily coaching, call listening, and feedback to improve conversion and customer experience
Set clear expectations around performance, behaviours, and quality standards
Create a positive, high‑energy team culture where people feel supported and challenged

Drive Performance Through Service

Embed a sales‑through‑service mindset, ensuring customers feel reassured, informed, and never pressured
Monitor sales results, KPIs, quality metrics and pipeline management
Identify trends, strengths, and development opportunities across the team
Support advisors with objection handling, negotiation techniques, and closing confidence

Develop Capability & Confidence

Train new starters and support ongoing development across systems, processes, and soft skills
Help advisors recognise buying signals and tailor conversations effectively
Encourage strong attention to detail, compliance, and accurate data handling
Act as a role model by leading by example on calls when required

Collaborate & Improve

Work closely with Operational and Quality teams to ensure a joined‑up customer journey
Share insight and feedback upward to help improve systems, scripts, and processes
Contribute ideas that improve efficiency, engagement, and results

What We’re Looking For

You’ll thrive in this role if you have:

Proven experience leading or coaching a sales or customer service team
A strong understanding of sales through service — building trust before closing
Excellent communication skills with the ability to motivate and influence others
Confidence in analysing performance, identifying gaps, and taking action
A coaching mindset — patient, supportive, and focused on long‑term development
Strong organisational skills and attention to detail across systems and data
Resilience, positivity, and a solution‑focused approach
Experience in regulated, contact‑centre, or property‑related environments (desirable, not essential)

Full training on conveyancing and Simplify’s services will be provided.

Why Join Simplify?

We’re the UK’s leading conveyancing and property services group, based in a modern St Ives office with free parking and excellent transport links.

You’ll benefit from:

Competitive salary
Performance‑related commission
25 days holiday + 8 public holidays
Option to buy or sell additional holiday
Pension scheme & life assurance
Enhanced family‑friendly policies
Employee Assistance Programme
Retail discounts
Free conveyancing services for your own move
An inclusive, supportive environment where leadership development truly matters

Quick apply

Refine Your Search

customer care team leader jobs in cambridge, cam

Sales Team Leader

Team Leader

Key Lead - Grand Arcade, Hollister

Front Office Team Leader

Service Team Manager

Lead Nightshift Manager

Customer Service Team Leader

Team Leader

Main - Team Leader

Main - Team Leader

Customer Service Team Leader

In-house FCA Compliance Lead

Customer Service Team Leader

Nights - Team Leader

Nights - Team Leader

Team Leader

Opticians Team Leader

Lead Online Manager

Administration Lead

Engineering & Technology Lead

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Sales Team Leader

About the Team You’ll Lead

What You’ll Be Doing

Lead, Coach & Inspire

Drive Performance Through Service

Develop Capability & Confidence

Collaborate & Improve

What We’re Looking For

Why Join Simplify?

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