Customer experience manager Work, Jobs in Cambridge, Cam (with Salaries)

Chief Operating Officer (COO)
Huttie Group —Cambridge
- £95,000 - £120,000 a year
- Full-time
- Management
- Customer service
- Continuous improvement
Quick apply
Key Account Manager - Vegetable Seeds – UK & Scandinavia
Van Waveren Saaten GmbH \ RAGT Seeds Limited —Ickleton
- £55,000 - £75,000 a year
- Full-time
- Hybrid work
- English
- Business development
- Travel
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Cambridge
- £3,800 a month
- Full-time
- Sales
Quick apply
Sports Centre Team Leader
P & E Sports Lettings Ltd —Cambridge
- £28,500 a year
- Weekend availability
- First Aid Certification
- Team management
- Organisational skills
- Free parking
- Gym membership
Quick apply
13d
Sales Development Manager - Desk Based, Based anywhere in the UK
Ecolab Inc. —Cambridge
- Overtime
- Remote
- Customer service
- English
- Hotel
2d
Brand Executive – Graduate Role
Beam Group —Cambridge
- £28,000 - £31,000 a year
- Full-time
- Marketing
- In-person
- Business
- Free parking
- Profit sharing
Quick apply
9d
Technical Facilities Services Coordinator | Operations Group | Estates and Facilities | LMB 2624
UK Research and Innovation (UKRI) —Cambridge
- £45,869 - £51,547 a year
- Full-time
- Supervising experience
- Team management
- Communication skills
Counselling and Partnerships Administrator
Petals - The Baby Loss Counselling Charity —Cambridge
- £26,227 a year
- Part-time
- Hybrid work
- CRM software
- Microsoft Outlook
- Writing skills
- Free parking
- Work from home
Quick apply
14d
Sales Office Administrator
Mr Fothergill’s Seeds Ltd —Newmarket
- £27,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Customer Service Manager
Shearline Precision Engineering Ltd —Ely
- From £45,000 a year
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
Quick apply
5d
Assistant Contract Manager
Apcoa —Buntingford
- £36,000 a year
- Full-time
- Presentation skills
- Recruiting
- Contracts
- Annual leave
Quick apply
Area Barista Trainer - East of England & South East Midlands
Matthew Algie —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Employee discount
12d
Regional Manager
Retail Innovation Group —Cambridge
- £30,596 - £30,597 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Outlook
- Sales
- Annual leave
- Employee assistance programme
Quick apply
11d
Community Library Assistant Cambourne
Cambridgeshire County Council —Cambourne
- £25,948 - £25,989 a year
- Part-time
- Travel
- Front desk
- Computer skills
- Annual leave
- Employee discount
Fast Track Management Programme
Travis Perkins plc —Cambridge
- Full-time
- Leadership
13d
Hotel Manager
TravelodgeHotels —Cambridge
- Up to £46,000 a year
- Part-time
- Bar
- Customer service
- Hotel
- Annual leave
- Employee discount
Quick apply
5d
Workplace Experience Host
Sodexo —Cambridge
- £15 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Continuous improvement
- Employee assistance programme
Quick apply
2d
Cleaning Area Manager
BidvestNoonan —Cambridge
- £34,000 a year
- Full-time
- Continuous improvement
- Training & development
- Communication skills
Quick apply
General Manager - Fitzbillies
Fitzbillies —Cambridge
- £34,000 a year
- Weekend availability
- Hospitality
- Inventory control
- Customer service
- Store discount
- Employee discount
Quick apply
6d
Digital Transformation Manager
Jacqulin Digital Ventures Ltd —Cambridge
- £3,800 - £6,500 a month
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Quick apply

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Chief Operating Officer (COO)

Huttie Group -
Cambridge

Quick apply

Job details

Permanent | Full-time
£95,000 - £120,000 a year

Qualifications

Management
Business intelligence
Dashboard visualisation
Operations management
Senior management experience
Customer service
Coaching
Performance management
Continuous improvement
Team management
Operational strategy development
Management reporting
Business strategy and management experience
Operations leadership experience

Full job description

If you are looking for a role where you can properly own operations rather than just manage the day to day, this could be it. You will have the scope to build the structure and systems that let our growing business scale without things falling over, and you will see the direct results of your work.

You will work closely with the Owner as their operational right hand, with real influence over how the business runs and grows. This is a business where your input shapes strategy, not just delivers it.

What you will get out of the role:

Genuine ownership of operations, not a title without the authority to back it up
A direct line to the Owner and a real seat at the table for strategic decisions
The chance to build something from the ground up, including a centralised customer service function and a management team that actually delivers
Room to bring in your own ideas on process, data and structure, rather than following someone else's playbook
A growing business where your impact on profitability and customer experience will be visible and valued

What you will be doing:

Bringing customer service into one function that works across every division
Fixing how jobs get scheduled, allocated and quoted
Reducing wasted engineer travel time and the costs that come with it
Building KPIs and dashboards so decisions are based on data, not guesswork
Coaching a management team to own their teams' performance, rather than simply follow instructions
Protecting margins while keeping service standards high

What we are looking for:

Senior operations experience, ideally in field service, engineering, plumbing, renewables, construction or utilities management
A genuine track record of transforming operations within a growing SME
Experience building or scaling customer service and operations teams
Strong commercial judgement and confidence using data to drive improvement
A history of developing managers and embedding accountability into a team
Experience with field service management software or a continuous improvement background would be an advantage, though not essential.

If this sounds like the next challenge that you have been looking for, we would love to hear from you.

Recruitment Agencies: We are managing this vacancy internally and are not accepting applications or speculative CVs from recruitment agencies. Please do not contact the business regarding this role. All recruitment enquiries should be directed to our internal recruitment team via [email protected].

Pay: £95,000.00-£120,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in cambridge, cam

Chief Operating Officer (COO)

Key Account Manager - Vegetable Seeds – UK & Scandinavia

JUNIOR SALES ADVISOR

Sports Centre Team Leader

Sales Development Manager - Desk Based, Based anywhere in the UK

Brand Executive – Graduate Role

Technical Facilities Services Coordinator | Operations Group | Estates and Facilities | LMB 2624

Counselling and Partnerships Administrator

Sales Office Administrator

Customer Service Manager

Assistant Contract Manager

Area Barista Trainer - East of England & South East Midlands

Regional Manager

Community Library Assistant Cambourne

Fast Track Management Programme

Hotel Manager

Workplace Experience Host

Cleaning Area Manager

General Manager - Fitzbillies

Digital Transformation Manager

I want to receive the latest job alerts for customer experience manager in cambridge, cam

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