Customer service coordinator Work, Jobs in Cambridge, Cam (with Salaries)

Customer Marketing Coordinator
Softwerx —Cambridge
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Hospitality
- Marketing
- Microsoft Office
- Employee discount
- Gym membership
3d
Home Visits Co-Ordinator (Leeds, Cambridge or Bury St Edmunds)
WeBuyVintage —Cambridge
- £30,000 - £32,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Employee discount
Quick apply
Customer Supply Chain & Logistics Coordinator - International
Jordans Dorset Ryvita —Biggleswade
- Microsoft Excel
- Microsoft Office
- Communication skills
Quick apply
10d
Sales Coordinator
Gratnells Ltd —Cambridge
- £30,000 a year
- Full-time
- Hybrid work
- Sales
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
Customer Services Coordinator - 15 month fixed term
untypical —Bedford
- Microsoft Word
- Microsoft Excel
- Plumbing
- Employee assistance programme
Business Development & Sales Coordinator
Mezz Floors UK Limited —Haverhill
- From £30,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Business development
- Free parking
Quick apply
Sales Coordinator
POP Telecom —Newmarket
- £28,000 - £50,000 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Free parking
- Employee discount
Quick apply
13d
Center Operation Coordinator
French Consulting —Lakenheath
- Full-time
- Customer service
- Military
- Microsoft Office
4d
Dental Treatment Co-ordinator/Receptionist
Hitchin Dental Care —Hitchin
- £15 - £16 an hour
- Part-time
- CRM software
- Administrative experience
- Organisational skills
- Employee discount
Quick apply
Product & Pricing Coordinator
Brewers Decorator Centres —Hitchin
- Monday to Friday
- Microsoft Excel
- Travel
- Communication skills
- Employee assistance programme
5d

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Home Visits Co-Ordinator (Leeds, Cambridge or Bury St Edmunds)
WeBuyVintage —Cambridge
Call customers who have submitted home visit enquiries. This role will involve speaking directly with customers who have submitted enquiries about selling…
£30,000 - £32,000 a year
Quick apply

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Customer Marketing Coordinator

Softwerx -
Cambridge

Apply Now

Job details

Permanent | Full-time
£35,000 - £40,000 a year
3 days ago

Benefits

Company pension
Discounted gym membership
Employee discount
Gym membership
Referral programme

Qualifications

Hospitality
Marketing
Microsoft Office
Project management
Organisational skills
Cybersecurity
Business
B2B marketing
Communication skills
Marketing

Full job description

Softwerx is seeking a dynamic Customer Marketing Coordinator with sharp project management skills and a meticulous eye for detail to plan and execute Softwerx’s Customer Success Program, covering customer-focused initiatives that add value, cement loyalty and open new opportunities for business expansion. The Customer Marketing Coordinator will be joining a growing marketing team in an exciting and collaborative fast-paced environment.

Reporting directly to the Marketing Manager and working closely with the Customer Success Manager, the successful candidate will be a team player with excellent communication, administration and organisational skills. They must have a can-do attitude with the ability to work well under pressure and will play a key role in the company’s overall growth strategy by effectively shaping the Customer Success Program to deliver actionable insights for the product development and sales teams.

Contract type: Permanent

Location: This is a remote hybrid role with occasional travel across the UK for events and weekly visits to the Cambridge Head Office at CB22 3GN (may change depending on business requirements).

Hours of work: Full time 37.5 hours per week 9am – 5.30pm Monday – Friday.

Salary: £35,000 - £40,000 pa dependent on experience.

Key Responsibilities

Full end-to-end project management of the Customer Success Program, which includes but is not limited to in-person and online events, focus groups and awards ceremonies.
Input into, and the end-to-end execution of Softwerx’s Customer Advocacy program in collaboration with a selected 3rd party agency as required.
Align with sales and marketing to plan and execute Softwerx’s Microsoft First Awards, that recognises its customers dedication to a Microsoft First approach to security.
Build and nurture strong, trusted relationships with high-profile customers that are in Softwerx’s Platinum Club to ensure a mutual benefit and positive experience from customer advocacy initiatives.
Design, manage and orchestrate customer-led events and campaigns for Softwerx’s Platinum Club to help customers realise the continued value from their partnership with Softwerx.
Clear reporting to Senior Management on the progress and success of each program.
Work closely with the Customer Success Manager to ensure all programs are delivered on time and within specification.
Manage end-to-end event planning and reporting on the Microsoft Dynamics Customer Insights platform and with 3rd party suppliers as needed.
Ensure all projects adhere to Softwerx’s brand guidelines and are executed to a high standard.
Produce and deliver Softwerx’s Platinum Club webinars using Microsoft Teams.
Attend and manage in-person Platinum Club events as required.
Anticipate any future challenges during planning so they can be mitigated in good time.
Work closely with other sales and marketing functions, taking on strategic projects where required that will align and contribute towards wider marketing and business objectives.

Essential Experience

Degree in Events, Marketing, Hospitality or a related field.
3+ years of proven experience in a B2B customer-oriented marketing role.
Proven experience in end-to-end delivery of customer-focused activities
Able to work independently and with a team, manage multiple priorities, and deliver results in a fast-paced environment.
Comfortable with change, and a strong bias for action and attention to detail.
Experience and evidence of building strong professional relationships quickly with high-profile and valuable clients.
Very strong communication skills (written and verbal).
Very strong organisational skills, with a capacity to manage multiple, simultaneous projects and initiatives.

Preferred Experience

Knowledge and experience of using Microsoft Office, including Microsoft Dynamics.
Understanding of the cybersecurity industry.
Experience executing customer-focused programs targeted at c-level audiences.

Package

Competitive base salary £35K - £40K (experience dependent).
25 days holiday per annum plus UK public holidays.
Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships).
Life Cover (2 x basic salary).
Employer pension contribution (4% employer, 4% employee).
Continual training and career development.
Referral Scheme.

The successful candidate will be required to satisfy a right to work in the UK and a Standard DBS check at the conditional offer stage.

No agencies please.

Apply Now

Refine Your Search

customer service coordinator jobs in cambridge, cam

Customer Marketing Coordinator

Home Visits Co-Ordinator (Leeds, Cambridge or Bury St Edmunds)

Customer Supply Chain & Logistics Coordinator - International

Sales Coordinator

Customer Services Coordinator - 15 month fixed term

Business Development & Sales Coordinator

Sales Coordinator

Center Operation Coordinator

Dental Treatment Co-ordinator/Receptionist

Product & Pricing Coordinator

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