Hospitality general manager Work, Jobs in Cambridge, Cam (with Salaries)

General Manager - Fitzbillies
Fitzbillies —Cambridge
- £34,000 a year
- Weekend availability
- Hospitality
- Inventory control
- Customer service
- Store discount
- Employee discount
Quick apply
4d
Deputy General Manager
Dalata —Cambridge
- Full-time
- Hotel
- Training & development
- Leadership
- Employee assistance programme
Quick apply
7d
General Manager in Training
Young's - Cambridge —Cambridge
- £30,000 - £35,000 a year
- Full-time
- Sales
- Restaurant management
- Team management
- Employee discount
Quick apply
General Manager
Urban - BRA_209 —Cambridge
- Full-time
- Hospitality
- Bar
- Sales
- Employee assistance programme
- Employee discount
Quick apply
5d
Assistant General Manager - Boom Battle Bar
Boom Battle Bar - Cambridge —Cambridge
- £35,000 - £40,000 a year
- Full-time
- Bar
- Team management
- Annual leave
- Employee assistance programme
Quick apply
General Manager
Pub & Kitchen - BRA_201 —Ely
- Full-time
- Hospitality
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
8d
General Manager
Wildwood - Ely —Ely
- Up to £50,000 a year
- Full-time
- Bar
- Sales
- Restaurant management
Quick apply
17h
Assistant General Manager
Gravity Active Entertainment —Stevenage
- £29,000 - £31,000 a year
- Weekend availability
- First Aid Certification
- In-person
- Training & development
- Free parking
- Store discount
Quick apply

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General Manager - Fitzbillies

Fitzbillies
Cambridge

Quick apply

Job details

Permanent | Full-time
£34,000 a year
4 days ago

Benefits

Store discount
Company pension
Company events
Employee discount
Referral programme

Qualifications

Hospitality
Fire safety
Inventory control
Operations management
Closing procedures
Customer service
Coaching
Upselling
Restaurant management
Shift management
Performance management
Food safety and hygiene regulations
Compliance management
Probationary period management
Opening procedures
Forecasting
Recruiting
Organisational skills
Cleaning
Budgeting
Training & development
Food safety
Leadership
Team motivation leadership
Communication skills
Rota coordination
COSHH compliance

Full job description

What is Fitzbillies?

Fitzbillies is a Cambridge institution, founded over 100 years ago and best known for its ultra-sticky Chelsea buns. Today, Fitzbillies is a thriving independent bakery and hospitality group, combining high-quality food and drink with warm, efficient service across multiple sites in Cambridge.

We are passionate about customer experience, team culture, consistency, and maintaining the standards that have made Fitzbillies an iconic part of the city.

Job Outline

We are looking for an experienced and proactive General Manager to lead our Bridge Street site.

This role is part of the senior leadership team at Fitzbillies Bridge Street, working closely alongside the Head of Operations and Head Chef.

The successful candidate will be responsible for the day-to-day operational management of the branch, ensuring exceptional customer experience, strong financial performance, consistent standards, and the development of a dependable and engaged team.

This is a hands-on leadership role within a fast-paced hospitality environment, requiring strong organisational skills, accountability, professionalism, and the ability to lead by example.

What You Will Do

Leadership & Team Management

Lead shifts with professionalism, energy, and consistency
Set the standard for customer service, teamwork, presentation, and behaviour across all shifts
Build, support, and develop a strong team culture
Recruit, induct, train, and retain team members
Conduct probation reviews, performance conversations, return-to-work meetings, and development reviews
Support supervisors and key team members in their growth and accountability
Manage staffing levels and rotas in line with business needs and labour budgets
Address performance or conduct concerns promptly and professionally

Operations & Service

Ensure smooth day-to-day operation of the branch
Drive efficiency, speed of service, and quality standards
Maintain a clean, organised, and fully compliant environment at all times
Monitor customer feedback and actively improve customer experience
Troubleshoot operational issues and resolve problems before they escalate
Ensure opening, closing, and daily operational procedures are consistently followed

Commercial & Financial Performance

Support delivery of branch sales and profitability targets
Manage labour, wastage, stock control, and ordering effectively
Work alongside the Operations Manager and Head Chef to improve margins and operational efficiency
Review forecasts, budgets, and branch performance metrics
Drive productivity, upselling, and average spend per head

Compliance & Standards

Act as the branch lead for:
Food Safety
Health & Safety
Allergens
COSHH
Fire Safety
Licensing compliance
Ensure all company policies, procedures, and legal obligations are consistently followed
Maintain accurate records and ensure the branch is always audit-ready
Promote a professional, respectful, and safe working environment

Key Performance Indicators (KPIs)

Sales growth
Labour control and productivity
Customer experience and reviews
Team engagement, retention, and development
Compliance and audit performance
Operational consistency and efficiency
Average spend per head
Wastage and stock management

About You

Minimum 3 years’ management experience within a fast-paced hospitality environment
Strong leadership and people management skills
Excellent organisational and communication skills
Calm under pressure with strong problem-solving ability
Passionate about customer experience and operational standards
Able to motivate, coach, and develop a team
Commercially aware with good financial understanding
Proactive, reliable, and accountable
Flexible and willing to support the wider business where needed
Confident using initiative and making decisions independently

What We Offer

Competitive salary
Bonus scheme / performance bonus
Company pension
Staff food and drink discount
Employee discount across Fitzbillies sites
Company events
Referral programme
Opportunities for development and progression within a growing independent business

Job Details

Job Type: Full-time, Permanent

Schedule

9 hour shifts
Day shifts
Weekend availability required

Ability to Commute / Relocate

Cambridge: reliably commute or plan to relocate before starting work (required)

Work Location

In person – Fitzbillies King's Parade

Pay: £34,000.00 per year

Benefits:

Employee discount
Store discount

Work Location: In person

Quick apply

Refine Your Search

hospitality general manager jobs in cambridge, cam

General Manager - Fitzbillies

Deputy General Manager

General Manager in Training

General Manager

Assistant General Manager - Boom Battle Bar

General Manager

General Manager

Assistant General Manager

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