About UK Phoenix Healthcare
UK Phoenix Healthcare is a pioneering, nationally recognised provider delivering complex, Domcillary and Supported Living to adults and children within their own homes. Our mission is to transform the delivery of specialist care across the UK, combining clinical excellence with compassionate, person-centred support. With a growing portfolio of integrated services, we are building something remarkable and we’re seeking an exceptional leader to help us drive innovation and sustainable growth.
The Opportunity
UK Phoenix Healthcare is recruiting an experienced Registered Manager to lead our Supported Living services for people with high dependency mental health needs, learning disabilities, autism and forensic backgrounds. Based in Cambridge with weekly travel to Tamworth, this is a national role focused on service quality, compliance, leadership and outcomes across the UK.
This is a genuine opportunity to lead meaningful change building high-performing remote teams, establishing robust quality frameworks, and positioning UK Phoenix Healthcare as a sector leader in complex community care.
About the Role
As Registered Manager, you will hold regulatory responsibility for Supported Living services across all ages, providing strategic and operational leadership to ensure safe, compliant, and high-quality care delivery. You will work closely with the Clinical Lead and senior leadership to drive service performance, business development, and continuous improvement.
Your Key Responsibilities:
- Registered Manager Accountability
Hold registered responsibility for Supported Living services, ensuring full compliance with CQC regulations, Care Quality Commission standards, and all statutory requirements
- Regulatory Compliance & Quality Assurance
Lead all quality assurance activities, audits, incident investigations, and compliance reporting; ensure timely notifications to CQC and other regulatory bodies. Risk management, safeguarding, incidents and audits.
- Travel & Flexibility
Undertake travel to different regions to support services, conduct supervision, attend meetings, and maintain local relationships as required. We are a NATIONWIDE service. Based in Cambridge Office 4 days a week and Tamworth Headquarters x1 day per week ideally a Tuesday.
Induction will be held in Tamworth office, so would need to t ravel there for the first week of employment daily.
- Operational Leadership
Provide strategic and operational oversight of all-age services, including rota management, resource allocation, and safe delivery of person centred care, outcome focused and Trauma informed support.
- Team Leadership & Development
Lead, recruit, develop, and support multidisciplinary and remote-based teams; establish clear accountability, performance management, and professional development pathways
- On-Call Service Management
Oversee and manage the on-call rota system, ensuring safe cover and responsive support for field-based staff and service users
- Documentation & Reporting
Champion a culture of meticulous documentation, timely reporting, and data-driven decision-making; ensure all records meet regulatory standards and organisational requirements.
- Business Development & Growth
Drive service expansion and new business development; work to agreed financial and performance targets; build relationships with commissioners, ICBs, and NHS partners
- Stakeholder Engagement
Lead meetings with commissioners, regulators, local authorities, and other key stakeholders; represent the organisation professionally and strategically
- Innovation & Technology
Champion digital innovation, modernisation initiatives, and new ways of working to enhance efficiency, safety, and service quality
- Staff Engagement & Culture
Foster an inclusive, supportive workplace culture; ensure remote and field-based staff feel connected, valued, and equipped to deliver excellent care
About You
We are seeking an accomplished, ambitious and forward-thinking leader with significant experience in Supported Living and Mental Health with proven ability to lead service transformation.
Essential Requirements:
- Registered Manager status or equivalent senior leadership role with current regulatory recognition
- Experience in Supported Living, Mental Heath, Learning disabilities, Autism or Forensic Services.
-Strong knowledge of CQC standards, safeguarding, the Mental Health Capacity Act and quality assurance.
-Experience leading Teams and preparing for Inspections.
-Level 5 Diploma in Leadership and Management for Adult Care or willingness to work towards it.
-Full UK Driving License, able to travel nationally and weekly travel to Tamworth, Staffordshire.
What We Offer:
- Annual Birthday Bonus
- Clear progression pathways within a growing, innovative organisation
- Ongoing professional development and access to leadership support and mentoring
- Regular company events and engagement initiatives reflecting our commitment to team culture and recognition
- Pension scheme
Why Join Us?
Apply now to join UK Phoenix Healthcare and lead high-quality supported living services for people with complex needs across the UK.
Company Culture
We foster a collaborative, forward-thinking workplace where your ideas are valued, your contributions are visible, and innovation is encouraged. We invest in our people, celebrate success, and support professional growth at all levels. Company events and team engagement activities ensure you’re part of a connected, purposeful .
**UK Phoenix Healthcare is an equal opportunities employer. We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds, experiences, and identities.**
Job Type: Full-time
Pay: £40,000.00-£48,000.00 per year
Benefits:
- Additional leave
- Company events
Application question(s):
- Do you have experience in mental health, forensic, and LDA care?
- Do you have experience in developing comprehensive PBS and risk managment plans?
- Do you have experience in leading services supporting people with lived experience of substance missue and trauma?
- Do you have experience of managing a single occupancy supported living models with shared care in an multi site and multi county setting?
Licence/Certification:
- Driving Licence (preferred)
Work authorisation:
- United Kingdom (required)
Willingness to travel:
Work Location: In person
