Chapter leader Work, Jobs in Cambridge, Eng (with Salaries)

Head of Customer Success
Cambrionix —Cambridge
- £85,000 - £90,000 a year
- Full-time
- Hybrid work
- Team management
- Free parking
- Life insurance
Quick apply
8d
Marketing Manager (Better Futures)
University of Cambridge —Cambridge
- £35,608 - £46,049 a year
- Part-time
- Leadership
- Analytics
- Annual leave
- Employee discount
14d
Children's Home Deputy Manager
Excelcare Holdings —Histon
- £40,000 - £45,000 a year
- Full-time
- Free parking
- Annual leave
Quick apply
10d
General Manager
Urban - BRA_209 —Cambridge
- Full-time
- Hospitality
- Bar
- Sales
- Employee assistance programme
- Employee discount
Quick apply
10d
Key Holder Part Time Fixed Term Contract (8 hours per week) - Typo Lion Yard Shopping Centre Cambridge
Cotton On —Cambridge
- Part-time
- Customer service
- Retail management
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
10h
Sales Associate Part Time Fixed Term Contract (4 hours per week) - Typo Lion Yard Shopping Centre Cambridge
Cotton On —Cambridge
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
10h
Associate Art Director - RuneScape Dragonwilds
Jagex —Cambridge
- Full-time
- Presentation skills
- Quality control
- Mentoring
- Annual leave
- Flexible schedule
6d
Night Manager (Maternity Cover)
AccorHotel —Cambridge
- £31,190.64 a year
- Full-time
- Hotel
- Free parking
Quick apply
9d
Spa Manager - Newly Refurbished Luxury Hotel & Spa | Suffolk
The Ickworth —Bury St. Edmunds
- Hotel
- Guest services
- Employee discount
Quick apply
Night Manager
AccorHotel —Cambridge
- Full-time
- Hotel
- Communication skills
- Referral programme
Quick apply
Night Auditor
AccorHotel —Cambridge
- £13.95 an hour
- Part-time
- Hotel
- Free parking
Quick apply
Maintenance Team Leader
AccorHotel —Cambridge
- £14.45 an hour
- Full-time
- Hotel
- Free parking
Quick apply
14d
Senior Finance Business Partner
Jagex: The RuneScape Company —Cambridge
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Kitchen Assistant
AccorHotel —Cambridge
- £13.45 an hour
- Part-time
- Hotel
- Free parking
Quick apply
Associate Technical Director
Jagex —Cambridge
- Full-time
- Annual leave
- Flexible schedule
9d
Lead Game Analyst - Old School RuneScape
Jagex: The RuneScape Company —Cambridge
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Reservation/Admin Agent
AccorHotel —Cambridge
- Full-time
- Hotel
- Communication skills
- Employee discount
- Referral programme
Quick apply
6d
Senior Finance Business Partner
Jagex —Cambridge
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Employee assistance programme
Associate Art Director - RuneScape Dragonwilds
Jagex: The RuneScape Company —Cambridge
- Full-time
- Hybrid work
- Presentation skills
- Quality control
- Mentoring
- Annual leave
- Flexible schedule
Quick apply
7d
Painter and Decorator
AccorHotel —Cambridge
- £13.45 an hour
- Part-time
- Hotel
- Free parking
Quick apply
14d

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Head of Customer Success

Cambrionix
Cambridge

Quick apply

Job details

Permanent | Full-time
£85,000 - £90,000 a year
8 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Private medical insurance
Life insurance
Sick pay
On-site parking

Qualifications

Dashboard visualisation
Process improvement
Team management
Churn prevention
B2B
Operational strategy development
HubSpot
SaaS

Full job description

We're looking for someone exceptional to build and lead our entire Customer Success function from the ground up. An opportunity to build something that doesn’t exist yet.

At Cambrionix, we've spent more than 15 years building world-class hardware trusted by some of the biggest technology brands in the world. We have more than 1.8 million ports in operation globally, and our technology powers mission-critical environments across multiple industries. We're internationally recognised for delivering the fastest, most reliable and most intelligent USB solutions on the planet.

Now we're entering our next chapter.

We're evolving from a traditional manufacturing business into a software and SaaS-led organisation, with Cambrionix Connect at the centre of that transformation. Our cloud platform enables customers to remotely manage, monitor and control devices across entire global fleets from a single interface.

And that's where you come in.

Your mission

Working for the Chief Revenue Officer and working closely with Rev Ops, Tech Engineering and Business development, you will build a function that customers genuinely love.

You'll define the strategy, create the playbooks, design the customer journey, identify the key signals that require actioning implement the processes, establish the metrics, and help build a scalable function that supports our transition to a recurring SaaS business.

What you'll be doing

Designing and launching the entire Customer Success function within HubSpot CRM
Creating customer onboarding programmes that drive adoption from day one
Developing customer journey maps across the entire lifecycle
Building scalable processes, playbooks and customer success frameworks
Reducing churn and increasing customer retention
Identifying opportunities for customer growth and expansion through both upsell and cross sell
Building dashboards that provide meaningful insights into customer behaviour
Recruiting, developing and leading a Customer Success team as the function grows
Becoming the voice of the customer across the business

You will have experience building a Customer Success function rather than simply managing an established one. You'll understand that customer success is far more than customer support and will have a genuine passion for creating processes, systems and strategies from the ground up. You'll thrive in an environment where there's a blank sheet of paper rather than an existing playbook and will be equally comfortable developing strategy and delivering operational excellence. You'll be able to move effortlessly between conversations with customers, engineers and senior leaders, translating customer needs into meaningful business and product decisions. You'll also have a strong understanding of key SaaS metrics, including customer adoption, retention, churn, expansion and lifetime value, together with experience working in a B2B SaaS, technology, software or platform-based business. Most importantly, you'll enjoy building scalable solutions and helping organisations navigate periods of growth and transformation.

We'd be especially excited if you have experience with:

Scaling a customer success function during a business transformation
SaaS implementation and onboarding
Subscription and recurring revenue models
Technical products
Enterprise customers
Customer success platforms and automation tools
Building and leading high-performing teams

Why Cambrionix?

Because we're not standing still. We have ambitious plans, significant investment and a product roadmap that's reshaping our future. Please don't apply because you're looking for a comfortable, steady-state management role. Apply if you want to build something remarkable.

If those words resonate with you, we'd love to talk.

Pay: £85,000.00-£90,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Private medical insurance
Sick pay

Ability to commute/relocate:

Cambridge CB4 0DS: reliably commute or plan to relocate before starting work (required)

Experience:

Customer Success: 5 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Cambridge CB4 0DS

Quick apply

Refine Your Search

chapter leader jobs in cambridge, eng

Head of Customer Success

Marketing Manager (Better Futures)

Children's Home Deputy Manager

General Manager

Key Holder Part Time Fixed Term Contract (8 hours per week) - Typo Lion Yard Shopping Centre Cambridge

Sales Associate Part Time Fixed Term Contract (4 hours per week) - Typo Lion Yard Shopping Centre Cambridge

Associate Art Director - RuneScape Dragonwilds

Night Manager (Maternity Cover)

Spa Manager - Newly Refurbished Luxury Hotel & Spa | Suffolk

Night Manager

Night Auditor

Maintenance Team Leader

Senior Finance Business Partner

Kitchen Assistant

Associate Technical Director

Lead Game Analyst - Old School RuneScape

Reservation/Admin Agent

Senior Finance Business Partner

Associate Art Director - RuneScape Dragonwilds

Painter and Decorator

I want to receive the latest job alerts for chapter leader in cambridge, eng

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