Contact solutions director Work, Jobs in Cambridge, Eng (with Salaries)

People Operations Manager
Malary Ltd —Cambridge
- £45,000 - £50,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Human resources
- Free parking
- Annual leave
Quick apply
6d
Director of Information Security
Beyond Co —Newmarket
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Software development
- AI
- Health & wellbeing programme
- Work from home
Quick apply
Business Manager
Meridian Audio —Huntingdon
- Full-time
- Sales
- Organisational skills
- In-person
- Life insurance
Quick apply
12d
Interim Chief Information Officer
Royal Papworth Hospital NHS Foundation Trust —Cambridge
- £140,074 a year
- Full-time
- Master's degree
- Business development
- Leadership
3d
Account Director (Retail Marketing)
DS Smith —Ely
- Full-time
- Hybrid work
- Management
- Sales
- Contracts
- Employee assistance programme
- Employee discount
Senior Knowledge and Information Specialist (Flexible Location)
Stone King —Cambridge
- Full-time
- Hybrid work
- Business development
- AI
Quick apply
12d
Director, Project Team Lead, Early Research
Flagship Pioneering, Inc. —Cambridge
- Doctoral degree
- Laboratory experience
- Master's degree
Quick apply
2d
Senior Proposal Manager
VCLS —Cambridge
- Full-time
- Remote
- AI
Quick apply
Principal Business Intelligence Specialist
Jagex: The RuneScape Company —Cambridge
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Corporate Services (Audit) Assistant Manager
Azets —Cambridge
- Full-time
- IT
Quick apply
Regional Sales Manager - South East
Kalmar —Cambridge
- Sales
- No degree
- Annual leave
5d
Senior Director, AI Commercial Business Partner - Biopharmaceuticals Business Unit Europe & Canada
AstraZeneca —Cambridge
- Bilingual
- Doctoral degree
- Master's degree
8d
Private Client Tax Senior Manager
BDO —Cambridge
- Full-time
- Quality control
- Tax experience
10d
Principal Business Intelligence Specialist
Jagex —Cambridge
- Full-time
- Analysis skills
- Annual leave
- Employee assistance programme
Principal / Associate Transport Planner
Stantec —Cambridge
- Leadership
- Paid training
- Employee discount
Senior Director, AI Commercial Business Partner - Oncology Business Unit Europe & Canada
AstraZeneca —Cambridge
- Bilingual
- Doctoral degree
- Master's degree
8d
Head of Employment Tax
Cambridge University Press & Assessment —Cambridge
- £75,300 - £100,800 a year
- Hybrid work
- Organisational skills
- Tax experience
- Annual leave
3d
Director, Private Companies, Business Tax
Deloitte —Cambridge
- Hybrid work
- Management
- Microsoft Office
- Communication skills
Manager - Tax Advisory
BDO —Cambridge
- Full-time
- Management
- Project management
- No degree
10d
Executive Director of Clinical Business Development - Strategic Accounts
サイネオス・ヘルス —Cambridge
- Remote
- Sales
- Microsoft Office
- Business development

I want to receive the latest job alerts for contact solutions director in cambridge, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

contact solutions director jobs near cambridge, eng

People Operations Manager

Malary Ltd -
Cambridge

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year
6 days ago

Benefits

Free parking
Annual leave
Company pension
On-site parking

Qualifications

GCSE
Microsoft Office
Analysis skills
Human resources
Mentoring
Organisational skills
HRIS

Full job description

Reporting to - People Director
Direct reports - 1 x People Administrator

Role Summary

The People Operations Manager plays a critical role in delivering a high-quality, efficient, and compliant HR service across Malary. This role is responsible for overseeing the day-to-day delivery of People services, ensuring employee queries are handled in a timely, professional, and sensitive manner. Alongside operational delivery, the role leads on people data and reporting, ensuring accurate insights are generated from our HRIS; Employment Hero to support decision-making. The role also carries responsibility for HR governance, ensuring fair, consistent, and compliant people processes. This position requires a detail-oriented individual, with an eye for continuous improvement, a strong ability to be proactive and use initiative, capable of designing intuitive HR processes and leading key HR initiatives from planning through to execution.

Key Responsibilities

People Operations & Service Delivery

Oversee the People Services shared inbox, ensuring all employee queries are responded to promptly, accurately, and with sensitivity
Manage and support the HR Administrator, providing clear direction, prioritisation, coaching and development
Ensure a consistent, high-quality employee experience across all HR touchpoints
Continually improve response times and service quality

HR Data, Reporting & Insights

Own and manage People data within Employment Hero (HRIS), ensuring accuracy and integrity
Produce regular and ad hoc HR reports to support business decision-making
Identify key HR metrics (e.g. turnover, absence, engagement, hiring trends) and track performance
Translate data into meaningful insights and recommendations for stakeholders and senior leadership

Governance & Compliance

Lead HR governance activities, ensuring fair and compliant processes across the employee lifecycle, such as: Pay audits, National Minimum Wage (NMW) compliance checks, Holiday pay compliance reviews
Ensure adherence to employment legislation and internal policies where required
Mitigate risk through strong process control and documentation

Process Design & Continuous Improvement

Review, design, and implement key identified HR processes that are user-friendly and intuitive, partnering with managers as required
Identify opportunities to streamline and improve ways of working. This could reflect both processes or workflow improvements/automation within Employment Hero (system optimisation)
Embed processes into BAU operations and ensure clarity
Drive a continuous improvement culture across the People team

Communication & Change Delivery

Develop and deliver clear, effective communication when rolling out new processes or initiatives
Ensure employees and managers understand HR processes and tools
Act as a trusted point of contact for guidance on People processes
Support clear and timely business wide communication where required

HR Projects & Initiatives

Lead and deliver key HR initiatives as directed by senior leadership (e.g. performance management, Employment Hero optimisation)
Own project planning, including timelines, milestones, and resource requirements
Ensure delivery to agreed timelines, scope, and budget
Track and report on project progress and outcomes

Person Specification

Qualifications and Training

Educated to GCSE level, incl. Maths & English (min. Grade 4, previously Grade C - essential
IT literate (Microsoft Office) - essential
CIPD qualification - desirable

Experience

Strong experience in a People Operations / HR generalist or operational role - essential
Proven experience managing HR systems (ideally Employment Hero or similar HRIS) - essential
Strong analytical skills with the ability to interpret and present HR data - essential
Excellent attention to detail, particularly in data handling and compliance - essential
Solid understanding of HR governance and supporting employment legislation - essential
Experience designing and implementing HR processes - essential
Strong organisational and prioritisation skills - essential
Confident communicator, with the ability to engage stakeholders at all levels - essential
Demonstrated ability to lead initiatives and deliver projects end-to-end - essential
Experience managing or mentoring HR team members - desirable
Experience working in a scaling or changing organisation - desirable
Exposure to reward, engagement, or HR transformation initiatives - desirable

Key Competencies

Proactive and solutions-focused - essential
High level of ownership and accountability - essential
Strong attention to detail and accuracy - essential
Collaborative and approachable - essential
Driven by continuous improvement - essential
Outcome-focused - essential

Benefits

Attractive salary of £45,000 - £50,000 DOE
Company pension scheme
free, on-site parking
Refer and friend scheme
22 days holiday plus bank holidays

If you think this sounds like the perfect next challenge for you - get in touch now!

Pay: £45,000.00-£50,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

contact solutions director jobs in cambridge, eng

People Operations Manager

Director of Information Security

Business Manager

Interim Chief Information Officer

Account Director (Retail Marketing)

Senior Knowledge and Information Specialist (Flexible Location)

Director, Project Team Lead, Early Research

Senior Proposal Manager

Principal Business Intelligence Specialist

Corporate Services (Audit) Assistant Manager

Regional Sales Manager - South East

Senior Director, AI Commercial Business Partner - Biopharmaceuticals Business Unit Europe & Canada

Private Client Tax Senior Manager

Principal Business Intelligence Specialist

Principal / Associate Transport Planner

Senior Director, AI Commercial Business Partner - Oncology Business Unit Europe & Canada

Head of Employment Tax

Director, Private Companies, Business Tax

Manager - Tax Advisory

Executive Director of Clinical Business Development - Strategic Accounts

I want to receive the latest job alerts for contact solutions director in cambridge, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected