Customer data manager Work, Jobs in Cambridge, Eng (with Salaries)

Customer Data Manager
Cambridge University Press & Assessment —Cambridge
- £35,200 - £45,700 a year
- Hybrid work
- CRM software
- Microsoft Excel
- Management
- Annual leave
3d
Customer Account Manager
Europa Worldwide Group —Cambourne
- £35,000 - £50,000 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Free parking
- Annual leave
Quick apply
8d
Customer Success Manager
Cambridge Intelligence —Cambridge
- Hybrid work
- Negotiation
- Annual leave
Ecommerce & Marketing Manager
Fitzbillies —Cambridge
- £38,000 - £45,000 a year
- Full-time
- Sales
- Social media management
- Bakery
- Employee discount
Quick apply
Customer Relationship Manager
Barchester Healthcare —Cambridge
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
1d
Continuous Improvement Analyst – Customer Care
Lifeplus Europe Ltd —St. Neots
- £31,000 - £36,000 a year
- Hybrid work
- Customer service
- ERP systems
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
Amazon Client Account Manager (Amazon Experience Essential)
Unified Retail Services Ltd —Huntingdon
- £30,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Computer literacy
- Salesforce
- Free parking
- Flexible schedule
Quick apply
Data Analytics Product Owner
Cambridge University Press & Assessment —Cambridge
- £35,200 - £45,700 a year
- Hybrid work
- Annual leave
21h
Data Solutions Lead, Senior Manager, Data Collection Excellence
Evi Technologies Limited —Cambridge
- Full-time
- Management
- Computer Science
- Bachelor's degree
Part Time Gallery Manager ( Maternity Cover)
Byard Art —Cambridge
- £27,000 a year
- Part-time
- Management
- No degree
- Organisational skills
- Employee discount
Quick apply
Office Administration Manager
SIG Plc —Saint Ives
- Customer service
- Data entry
- Organisational skills
- Employee discount
Store HR Administrator - UNIQLO Cambridge
UNIQLO —Cambridge
- Customer service
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
Brand, Community and Communications Manager (12 month FTC)
Gearset —Cambridge
- Up to £1,500 a year
- Monday to Friday
- Hybrid work
- Salesforce
- DevOps
- Leadership
- Life insurance
Customer Success Manager - UK
ADVANCE®AI —Saint Neots
- Travel
Quick apply
7d
Senior Product Manager
Cambridge University Press & Assessment —Cambridge
- £49,300 - £65,950 a year
- Hybrid work
- Annual leave
7d
eCommerce Migrations Director UK & ROI
Worldpay (UK) Limited —Cambridge
- Bachelor's degree
- Organisational skills
Quick apply
HR Partner UK/IE
Mundipharma —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Global Training & Quality Assurance Manager
Cambridge University Press & Assessment —Cambridge
- £45,100 - £60,400 a year
- Monday to Friday
- Hybrid work
- Customer service
- Continuous improvement
- Team management
- Annual leave
13d
Laboratory Support Technician
Abcam —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Sr Manager, Specialist Solutions Architecture, UKI Area Specialist Team (AST)
AWS EMEA SARL (UK Branch) —Cambridge
- Full-time
- Azure
- AWS
23h

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Customer Data Manager

Cambridge University Press & Assessment -
Cambridge

Apply Now

Job details

Permanent
£35,200 - £45,700 a year
3 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

CRM software
Power BI
Microsoft Excel
Management
Salesforce
Analysis skills
Continuous improvement
Customer support
Root cause analysis

Full job description

Salary:
£35,200 - £45,700
Location:
Cambridge
Country:
UK
Business Unit:
International Education
Vacancy Type:
Permanent
Closing Date:
22 June 2026

Meet the recruiter

Marco Rhobenn Caspillan

[email protected]

Salary: £35,200 - £45,700

Location: Cambridge, UK – Hybrid (40–60% office-based at Triangle site)

Contract: Permanent

Hours: Full time 35 hours per week

Are you passionate about using data to drive better customer experiences at scale?

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

We are looking for a Customer Support Data Manager to join our Assessment and Customer Support team. This is a high-impact role where you will lead the delivery of our customer data governance strategy, working across international teams to improve data quality and empower better decision-making for over 14,000 centres and 200,000 users globally.

About the role

You will lead and champion customer data governance across Cambridge International Education, ensuring data quality, consistency and compliance across multiple systems and customer touchpoints. You will play a key role in shaping how we understand our global customers while driving continuous improvement in customer experience.

Line management of a Customer Support Data Administration team

Designing and managing data governance reporting and KPIs

Developing a customer data quality framework

Defining and enforcing data standards

Leading root cause analysis of data issues

Collaborating with CRM and data teams

Delivering training on data processes

Creating dashboards for senior leadership

Managing data quality audits

Ensuring GDPR compliance

Representing Customer Support in programmes

This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.

About You

Degree-level education or equivalent experience

2+ years management experience

3+ years data governance or data quality experience

Experience with CRM systems (Salesforce, SAP, etc.)

Advanced Excel and Power BI skills

Strong analytical and problem-solving skills

Understanding of GDPR

High attention to detail

For a detailed job description, please refer to the link at the bottom of the advert on our careers site.

We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition.

Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for.

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

28 days annual leave plus bank holidays

Private medical and Permanent Health Insurance

Discretionary annual bonus

Group personal pension scheme

Life assurance up to 4 x annual salary

Green travel schemes

Ready to pursue your potential? Apply now.

We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be Monday, 22 June. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place on week commencing Monday, 29 June.

If you are shortlisted and progressed through the stages, you can expect:

Pre-interview task: You will be provided with a task in advance, which you will prepare and present during the first interview.

First-stage interview: This will be conducted virtually via MS Teams. Candidates will begin by delivering a short presentation of their completed task, followed by a structured interview discussion.

Final stage interview via MS Teams.

If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter.

Why join us

Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

Apply Now

Refine Your Search

customer data manager jobs in cambridge, eng

Customer Data Manager

Customer Account Manager

Customer Success Manager

Ecommerce & Marketing Manager

Customer Relationship Manager

Continuous Improvement Analyst – Customer Care

Amazon Client Account Manager (Amazon Experience Essential)

Data Analytics Product Owner

Data Solutions Lead, Senior Manager, Data Collection Excellence

Part Time Gallery Manager ( Maternity Cover)

Office Administration Manager

Store HR Administrator - UNIQLO Cambridge

Brand, Community and Communications Manager (12 month FTC)

Customer Success Manager - UK

Senior Product Manager

eCommerce Migrations Director UK & ROI

HR Partner UK/IE

Global Training & Quality Assurance Manager

Laboratory Support Technician

Sr Manager, Specialist Solutions Architecture, UKI Area Specialist Team (AST)

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