Customer insights and experience Work, Jobs in Cambridge, Eng (with Salaries)

Customer Insights and Experience Analyst
Acushnet Golf —Saint Ives
- Full-time
- Microsoft Excel
- Analysis skills
- Annual leave
- Employee discount
4d
Receptionist
NAB-Jones Lang LaSalle Services —Cambridge
- Full-time
- Hospitality
- Microsoft Outlook
- Customer service
Quick apply
Anthropologie Sales Associate - Cambridge, UK
Anthropologie —Cambridge
- Part-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
11d
HR Partner UK/IE
Mundipharma —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Market Research Executive
Royal Society of Chemistry —Cambridge
- £40,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Annual leave
2d
Customer Operations Administrator
Bank of Ireland —Huntingdon
- Full-time
- Hybrid work
- Microsoft Excel
- Contracts
- Financial services
- Annual leave
- Employee assistance programme
3d
Product Management Performance Analyst
Abcam —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Annual leave
9d
Client Relationship Manager (Maternity Cover)
Source Facilties Maintenance Limited —Bishop's Stortford
- Up to £40,000 a year
- Temporary
- Hybrid work
- CRM software
- Maintenance
- Administrative experience
Quick apply
Adult Support Coordinator - Adult Early Help Team
Cambridgeshire County Council —Saint Ives
- £34,434 - £36,363 a year
- Administrative experience
- Annual leave
- Referral programme
10d
Events, Sr Associate
Synopsys —Cambridge
- Sales
- Salesforce
- English
1d
Retail Assistant (Fitting Consultant)
Bravissimo —Cambridge
- £12.71 - £12.90 an hour
- Weekend availability
- Employee discount
Quick apply
10d
Client Service Advisor
ALS —Chatteris
- Full-time
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee discount
Customer Marketing Coordinator
Softwerx —Cambridge
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Hospitality
- Marketing
- Microsoft Office
- Employee discount
- Gym membership
14d
Strategy and Regulation Manager (Sustainable abstraction)
Anglian Water Services Ltd —Cambridge
- From £50,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Bachelor's degree
- Annual leave
Customer Success Manager
Clarivate —Cambridge
- Full-time
- Hybrid work
- Salesforce
- Bachelor's degree
- No degree
Service Desk Analyst
PA Consulting —Melbourn
- 8 hour shift
- IT
- Communication skills
- Annual leave
Corporate Complaints Manager
CHS Group —Cambridge
- £45,215.12 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Presentation skills
- Free parking
- Annual leave
10d
Customer Feedback and Enquiries Lead (Highways Maintenance Focused)
Cambridgeshire County Council —Alconbury
- £41,958 - £44,822 a year
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
10d
Services Project Manager
Siemens —Cambridge
- £50.00 - £99.90 an hour
- Full-time
- Hybrid work
- Computer Science
- PMP
- Engineering
Global Pricing & Tender Lead
Mundipharma —Cambridge
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree

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Customer Insights and Experience Analyst

Acushnet Golf -
Saint Ives

Apply Now

Job details

Full-time
4 days ago

Benefits

On-site gym
Annual leave
Company pension
Employee discount

Qualifications

Power BI
Microsoft Excel
Business analysis
Business processes
Tableau
Analysis skills

Full job description

Where Performance Meets Purpose

Iconic golf brands. Commitment to excellence. Colleagues who care. Working at Acushnet Europe means you bring your background and experience to a company with a rich history of creating the best products for dedicated golfers around the world. Your performance has purpose at Acushnet Europe.

Based in St Ives, Cambridgeshire, our golf products are recognized globally for their unmatched quality, made possible by the dedication and pride we put into everything we do.

Do you love digging into customer feedback and data, spotting trends and turning insight into action?

At Acushnet, the customer is at the heart of everything we do. We're looking for a curious, data-driven insights specialist who loves understanding customer behaviour and using insight to make a real difference.

Based at our offices in St Ives, Cambs and working closely with other functions across the business, you'll analyse customer feedback and performance data, uncover opportunities for improvement, and help shape a better experience across every customer touchpoint. Most importantly, you'll make sure customer feedback doesn't just get heard - it leads to meaningful change.

You'll play a key role in helping us better understand our customers and shape the experiences we deliver. Here's what a typical week could look like:

Customer visits to get first hand feedback on our service offerings
Analysing surveys and aligning to the in-person survey
Collaborating with teams across the business to identify opportunities for improvement, address root causes, and drive data-led actions that enhance processes and improve customer experience.
Measuring the impact of changes and tracking progress against key customer experience objectives and metrics.
Mapping customer journeys to understand the end-to-end experience and identify the moments that matter most.
Designing, managing and evaluating customer surveys, including CSAT, NPS across the areas that matter most.
Transforming complex data into clear, meaningful insights through reports, dashboards and presentations that drive action.
Using customer data to shape stories that can help our colleagues across the business appreciate the customers expectation and experience.
Championing a customer-centric, continuous improvement culture, ensuring customer feedback remains at the heart of decision-making.

We’re looking for someone with many of the following skills and experiences, but don’t worry if you don’t meet every requirement. We value potential as much as experience and would still encourage you to apply.

Experience in Customer Insights, Customer Experience, Business Analysis or a similar role.
Strong analytical skills and the ability to interpret quantitative and qualitative data.
Experience using Excel, Power BI/Tableau and survey platforms.
A natural storyteller who can bring data to life and influence decision-making.
Ability to connect with Golfers to appreciate what is really important to them.
Strong stakeholder management skills and experience working across functions.
A passion for improving processes, solving problems and delivering great customer experiences.
Digital or eCommerce experience and knowledge of customer journey analyis would be a bonus.

If you're passionate about creating great customer experiences and excited by the challenge of turning customer insight into business impact, we'd love to hear from you.

Our Commitment to You

At Acushnet Europe we offer a comprehensive and thoughtfully designed benefits package that supports your life both inside and outside of work. You'll receive a competitive salary package that reflects your skills, experience, and the value you bring. Our annual leave increases with tenure, with the added flexibility to buy or sell holiday - because we believe in the importance of balance and time to recharge.

We take your wellbeing seriously, with programmes and support for both physical and mental health. You’ll also have free access to our onsite gym and can enjoy fresh, affordable meals in our subsidised restaurant.

Looking ahead, we offer a salary sacrifice pension scheme, employee assistance support, and financial guidance to help you plan for the future. We’re also big on development, with training, tuition support, and plenty of opportunities to keep learning and progressing. You’ll have access to an extensive benefits portal, giving you the flexibility to tailor your benefits to suit you and your lifestyle. On top of that, you’ll benefit from employee discounts, wellbeing incentives, and recognition for the work you do.

Like any good partnership, we start with a short “getting to know each other” phase - our probationary period. Some benefits will be available after successful completion, as you establish yourself in the role.

Ready to Make an Impact?

Join us at Acushnet Europe and be part of a team that values excellence and innovation.

We’d love to hear from you! Please submit your application through our careers page. Don’t forget to include a compelling cover letter that tells us why you’re the perfect fit for the role.

If you require any accommodations during the interview process, please let us know—we’re here to support you every step of the way.

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Refine Your Search

customer insights and experience jobs in cambridge, eng

Customer Insights and Experience Analyst

Receptionist

Anthropologie Sales Associate - Cambridge, UK

HR Partner UK/IE

Market Research Executive

Customer Operations Administrator

Product Management Performance Analyst

Client Relationship Manager (Maternity Cover)

Adult Support Coordinator - Adult Early Help Team

Events, Sr Associate

Retail Assistant (Fitting Consultant)

Client Service Advisor

Customer Marketing Coordinator

Strategy and Regulation Manager (Sustainable abstraction)

Customer Success Manager

Service Desk Analyst

Corporate Complaints Manager

Customer Feedback and Enquiries Lead (Highways Maintenance Focused)

Services Project Manager

Global Pricing & Tender Lead

I want to receive the latest job alerts for customer insights and experience in cambridge, eng

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