customer service manager Work, Jobs in cambridge, eng (with Salaries)

Customer Service Lead
iM Med Ltd —Cambridge
- £24,420.00 - £48,640.16 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Leadership
Quick apply
2d
Retail Forecourt Manager
Wallis and Son Ltd —Cambridge
- £37,500 - £40,000 a year
- Weekend availability
- Management
- Supervising experience
- In-person
- Free parking
- Employee discount
Quick apply
6d
Executive Director, Customer Services
CHS Group —Cambridge
- £102,500 a year
- Full-time
- Communication skills
7d
Chief Operating Officer
WeBuyVintage —Cambridge
- £100,000 - £120,000 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
14d
Customer Service Manager
Morrisons —Letchworth
- Hospitality
- Team management
- Employee discount
Quick apply
General Manager - Fitzbillies
Fitzbillies —Cambridge
- £34,000 a year
- Weekend availability
- Hospitality
- Management
- Sales
- Store discount
- Employee discount
Quick apply
Customer Success Manager
Clarivate —Cambridge
- Full-time
- Hybrid work
- Salesforce
- Bachelor's degree
- No degree
Assistant Manager (Front of House) - Stansted Airport
Pret A Manger —Stansted
- From £34,654 a year
- Hospitality
- Annual leave
- Employee discount
Site Manager
Keepmoat Homes —Cambridge
- Full-time
- Employee discount
Branch Manager Designate
Screwfix —Newmarket
- Up to £36,000 a year
- Full-time
- Management
- Sales
- Retail management
- Employee discount
Office Administration Manager
SIG Plc —Saint Ives
- Customer service
- Data entry
- Organisational skills
- Employee discount
7d
Deputy Manager - Newmarket - 39 hours
Pets at Home —Newmarket
- £28,500 - £32,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Team Leader
Card Factory —Everton
- £13 an hour
- Leadership
Director of Information Security
Beyond Co —Newmarket
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Software development
- AI
- Health & wellbeing programme
- Work from home
Quick apply
12d
Customer Success Manager
Arrow Electronics, Inc. —Newmarket
- Full-time
- Microsoft Office
- Annual leave
4h
Customer Service Manager (CSM)
T Motor Limited T/D shafford motors —Shefford
- £32,000 a year
- Full-time
- Spanish
- Customer service
- English
- Free parking
Quick apply
7h
Senior Site Manager
Keepmoat Homes —Cambridge
- Full-time
- Employee discount
Customer Sales Manager
Care UK —Newmarket
- £35,000 - £40,000 a year
- Weekend availability
- Sales
- Customer service
- Business development
eCommerce Migrations Director UK & ROI
Worldpay (UK) Limited —Cambridge
- Bachelor's degree
- Organisational skills
Quick apply
Shop Manager
British Red Cross —Cambridge
- £26,437 a year
- Supervising experience
- Annual leave
- Flexitime
8d

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customer service manager jobs near cambridge, eng

Customer Service Lead

iM Med Ltd
Cambridge

Quick apply

Job details

Permanent | Full-time
£24,420.00 - £48,640.16 a year
2 days ago

Benefits

Company pension
Private medical insurance
On-site parking

Qualifications

Customer service
Complaint handling
B2B
Decontamination
Leadership
Sterile services
Communication skills

Full job description

About us

iM Med is a UK medical decontamination business supplying capital equipment, technical service, chemistry and consumables to NHS trusts across the UK. We operate as NHS distributor for SteelcoBelimed (part of the Miele Group), and we're growing fast. We're a close-knit team that takes our work, and our customers, seriously.

The role

We're looking for an experienced Customer Service Lead to be the voice of iM Med to our NHS and private customers. You'll own the proactive and reactive communication that sits between our customers and our service and technical teams. Every working day is busy: calls, complaints,

updates, escalations. And every day matters, because the equipment we look after keeps NHS surgical lists running.

What you'll be doing

Owning customer communication on all service and technical matters.
Handling complaints from first contact through to full resolution.
Keeping NHS trusts updated proactively on planned work, parts, engineer visits and case progress.
Working hand-in-glove with our field engineers, service leadership and quality team.
Recording everything cleanly in our field service system so nothing falls through the cracks.
Reporting weekly to the senior leadership team on open cases and customer feedback.

What we need from you

Proven customer service leadership experience in a technical, medical or service-led B2B business.
Genuinely strong written and verbal communication.
Complaint handling experience you can talk us through at interview.
Detail-oriented, organised, and able to keep your head when things are moving fast.
Proactive by nature: you spot issues before customers raise them.
A natural at building rapport, even with people you've never met in person.

Helpful but not essential

NHS, medical devices, decontamination or sterile services background.
ISO 13485 or QMS exposure.
FieldMotion or similar field service platform experience.

What we offer

A busy, fast-moving, highly collaborative environment with a senior team that genuinely backs its people. This is a role with visibility, ownership, and a real chance to shape how iM Med looks after its NHS customers. The right person will find it demanding, rewarding and enjoyable in equal measure.

How to apply

Please apply through Indeed with your CV and a short covering note explaining why this role interests you.

Pay: £24,420.00-£48,640.16 per year

Benefits:

Company pension
On-site parking
Private medical insurance

Work Location: Hybrid remote in Cambridge CB25 9QP

Quick apply

Refine Your Search

customer service manager jobs in cambridge, eng

Customer Service Lead

Retail Forecourt Manager

Executive Director, Customer Services

Chief Operating Officer

Customer Service Manager

General Manager - Fitzbillies

Customer Success Manager

Assistant Manager (Front of House) - Stansted Airport

Site Manager

Branch Manager Designate

Office Administration Manager

Deputy Manager - Newmarket - 39 hours

Team Leader

Director of Information Security

Customer Success Manager

Customer Service Manager (CSM)

Senior Site Manager

Customer Sales Manager

eCommerce Migrations Director UK & ROI

Shop Manager

I want to receive the latest job alerts for customer service manager in cambridge, eng

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