Customer service sales support specialist Work, Jobs in Cambridge, Eng (with Salaries)

Customer Service Specialist
Nuclera —Cambridge
- Full-time
- Hybrid work
- Customer service
- Salesforce
- ERP systems
- Annual leave
- Life insurance
Quick apply
4d
Lead Customer Service Advisor
FMG Repair Services —Cambridge
- Up to £33,000 a year
- IT
- Annual leave
- Employee discount
Quick apply
2d
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Cambridge
- Temporary
- Customer service
Customer Service Sales Support Specialist
Kalsec —Waalwijk
- Salesforce
- ERP systems
- Microsoft Office
Quick apply
Residential Property Territory Manager
Ascend Properties —Cambridge
- £29,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- In-person
Quick apply
7d
Customer Champion
Tapi —Bedford
- £29,000 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
11d
Supply Chain Coordinator
STEMCELL Technologies Inc —Cambridge
- £32,000 - £43,400 a year
- Computer literacy
- ERP systems
- Organisational skills
Sales Assistant
Topps Tiles —Cambridge
- £10.85 - £12.71 an hour
- Weekend availability
- Sales
Sales Specialist
Furniture Village —Cambridge
- £25,500 a year
- Weekend availability
- Sales
- Customer service
- Retail sales
- Employee discount
Quick apply
2d
Sales Account Executive - New Business (Microsoft Security)
Softwerx —Cambridge
- £40,000 - £50,000 a year
- Hybrid work
- Sales
Business Development & Sales Coordinator
Mezz Floors UK Limited —Haverhill
- From £30,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Business development
- Free parking
Quick apply
Sales - Sales Advisor - UK
New Look —Newmarket
- Part-time
- Microsoft Word
14d
Technical Sales Representative
Syngenta Seeds —Cambridge
- Full-time
- Remote
- Sales
- Business development
- Communication skills
- Life insurance
Quick apply
7d
Sales Executive - Cambridge Volkswagen and Skoda
Vindis Group —Cambridge
- £20,000 - £23,000 a year
- Sales
- Customer service
- Employee assistance programme
Key Account Marketing Specialist / ABM
MathWorks —Cambridge
- Hybrid work
- Sales
- Customer service
- Bachelor's degree
Sales Executive Nissan Cambridge
Marshall Motor Group —Cambridge
- £20,000 a year
- Full-time
- Annual leave
- Employee discount
Tesco Colleague - Cambridge Bar Hill Extra
Tesco UK —Cambridge
- £13.28 - £14.55 an hour
- Full-time
4d
Business Development Executive
NicholsonSTS —Bassingbourn
- £27,000 - £32,000 a year
- Full-time
- CRM software
- Microsoft Office
- Phone etiquette
- Flexible schedule
Quick apply
Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
AWS EMEA SARL (UK Branch) —Cambridge
- Full-time
- Azure
- Military
- Salesforce
1d
Customer Success Manager - UK
ADVANCE®AI —Saint Neots
- Travel
Quick apply

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Customer Service Specialist

Nuclera
Cambridge

Quick apply

Job details

Full-time
4 days ago

Benefits

Annual leave
Company pension
Private medical insurance
Enhanced maternity leave
Enhanced paternity leave
Life insurance

Qualifications

Customer service
Salesforce
ERP systems
Logistics
Communication skills

Full job description

Nuclera is a venture-backed, founder-driven biotech company headquartered in Cambridge, UK with significant operations in Boston, USA. The company’s mission is to improve human health by making proteins accessible. We are beginning this mission through the launch of our eProtein Discovery™ platform. eProtein Discovery is a breakthrough protein expression, characterization, and purification technology, consisting of a lab-based benchtop instrument, cloud-based software and proprietary cartridges and consumables. The goal is to enable rapid protein access to life science researchers around the world.

We are seeking a self-motivated Customer Service Specialist to join our Customer Support team. This is a unique opportunity to join the customer support team, supporting our global customer base. Based in our Cambridge office, you’ll play a critical role in delivering high-quality, responsive support to Nuclera customers.

As part of a global team, you will help establish local customer operations and collaborate closely with teams including Logistics, Technical Support, Field Application Scientists, and Sales. Your work will ensure a smooth, efficient experience for customers from order placement through to delivery.

This is an ideal opportunity for someone who thrives in a dynamic, science-driven environment and is passionate about providing excellent service.

This role follows a hybrid working model, with a minimum of 3 days per week in our Cambridge office and up to 2 days working from home.

This Customer Service Specialist role offers the opportunity to make a real impact on our global customer operations. If you’re looking to bring your expertise to a growing, mission-driven team and support cutting-edge science, we’d love to hear from you.

About the role:

Provide first-class support to customers on a variety of queries including orders, delivery timelines, stock availability, documentation, and quotations.
Ensure a high level of ownership of each customer interaction, delivering clear communication and timely updates throughout the customer journey.
Collaborate effectively with cross-functional teams such as Logistics, Technical Support, Field Application Scientists, and Sales to resolve issues and ensure smooth customer operations.
Work closely with the UK-based Head of Technical and Customer Support to ensure alignment on policies, service standards, and customer expectations.
Assist in the implementation and continuous improvement of customer service processes, tools, and workflows.
Monitor and report on customer service metrics and KPIs to help identify trends, bottlenecks, and opportunities for service enhancements.
Support order processing and logistics coordination to ensure a seamless experience for our customers.
Manage escalated customer issues with empathy and professionalism, seeking solutions that balance customer satisfaction with business needs.

Requirements

Experience in a customer service or customer operations role, ideally within the biotech or life sciences sector.

Strong interest in science, biology, or related fields; familiarity with research laboratory products and/or equipment is an advantage.
Proven ability to work independently and manage multiple tasks in a fast-paced, evolving environment.
Comfortable using CRM and ERP systems; experience with platforms such as Salesforce and IFS is a plus.
Excellent written and verbal communication skills, with a strong attention to detail and customer-first mindset.
A collaborative team player with the ability to work cross-functionally and across time zones.
Demonstrated problem-solving ability and a proactive approach to improving the customer experience.
Experience supporting customers internationally is desirable.

Benefits

What we offer:

In addition to competitive salaries, we offer a range of benefits including:

Company bonus scheme of 5%
Life insurance
Private medical insurance and cash plan
25 days' annual leave + Bank Holidays
Enhanced employer's pension contributions
Enhanced maternity and paternity Leave
Investment in professional development and learning
Access to amenities on Vision Park and in Histon
Fresh fruit, tea, coffee, and snacks in the office
Organised team events

Quick apply

Refine Your Search

customer service sales support specialist jobs in cambridge, eng

Customer Service Specialist

Lead Customer Service Advisor

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Customer Service Sales Support Specialist

Residential Property Territory Manager

Customer Champion

Supply Chain Coordinator

Sales Assistant

Sales Specialist

Sales Account Executive - New Business (Microsoft Security)

Business Development & Sales Coordinator

Sales - Sales Advisor - UK

Technical Sales Representative

Sales Executive - Cambridge Volkswagen and Skoda

Key Account Marketing Specialist / ABM

Sales Executive Nissan Cambridge

Tesco Colleague - Cambridge Bar Hill Extra

Business Development Executive

Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

Customer Success Manager - UK

I want to receive the latest job alerts for customer service sales support specialist in cambridge, eng

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