head of customer service Work, Jobs in cambridge, eng (with Salaries)

Customer Service Lead
iM Med Ltd —Cambridge
- £24,420.00 - £48,640.16 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Leadership
Quick apply
5d
Customer Success Manager
Cambridge Intelligence —Cambridge
- Hybrid work
- Negotiation
- Annual leave
Head of Procurement
Project Interim —Cambridge
- Up to £90,000 a year
- Full-time
- Engineering
- ERP systems
- Analysis skills
Quick apply
3d
Receptionist
Dalata —Cambridge
- Part-time
- Customer service
- Hotel
- Communication skills
- Employee assistance programme
Quick apply
Business Development Manager
Cambridge Building Society —Cambridge
- From £50,000 a year
- Full-time
- Hybrid work
Quick apply
10d
Chief Strategy & Growth Officer
CambridgeDesign —Cambridge
- AWS
- Leadership
- Communication skills
Allocations and Helpdesk Supervisor
Medirest —Cambridge
- £14.05 an hour
- Hospital
- Hotel
- Organisational skills
3d
Roadside Technician - East of England
RAC —Cambridge
- £36,400 - £60,000 a year
- Overtime
- Automotive diagnostics
Chefs
Everyman Media —Cambridge
- £12.37 - £13.77 an hour
- Full-time
- Kitchen experience
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Associate
Cyted Health —Cambridge
- £27,000 - £35,000 a year
- Full-time
- Microsoft Office
- University
- Bachelor's degree
- Life insurance
Product Owner
Visa Europe Limited —Cambridge
- Agile
- Communication skills
- Time management
IMA Services Manager
Anglian Water Services Ltd —Huntingdon
- Full-time
- Communication skills
1d
Roadside Technician - Cambridge
RAC —Cambridge
- £36,400 - £60,000 a year
- Overtime
- Automotive diagnostics
Clinical Leader - Pre Assessment
Nuffield Health —Cambridge
- £51,000 a year
- Full-time
- Patient care
- Organisational skills
- Leadership
- Employee discount
- Gym membership
9d
Head Chef
David Lloyd Clubs —St. Neots
- Employee discount
17h
Customer Assistant - Lingerie - Cambridge
Marks & Spencer —Cambridge
- £13.41 an hour
- Part-time
- Employee discount
3d
Housekeeping Attendant
Gonville Hotel Cambridge —Cambridge
- £12.71 an hour
- Full-time
- Customer service
- Hotel
- Employee discount
- Flexible schedule
Quick apply
1d
Bid Manager - E013
Thornton & Lowe Ltd —Cambridge
- £59,000 - £60,000 a year
- Hybrid work
- Travel
- SharePoint
- IT
Quick apply
Customer Service Assistant
Admiral Slots —Stevenage
- £12.75 an hour
- Part-time
Quick apply
3d
Sr Workplace Manager, EMEA, Ring WSPEX
Amazon UK Services Ltd. —Cambridge
- Weekend availability
- Hospitality
- Administrative experience
- Project management
- Flexible schedule
8d

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Customer Service Lead

iM Med Ltd
Cambridge

Quick apply

Job details

Permanent | Full-time
£24,420.00 - £48,640.16 a year
5 days ago

Benefits

Company pension
Private medical insurance
On-site parking

Qualifications

Customer service
Complaint handling
B2B
Decontamination
Leadership
Sterile services
Communication skills

Full job description

About us

iM Med is a UK medical decontamination business supplying capital equipment, technical service, chemistry and consumables to NHS trusts across the UK. We operate as NHS distributor for SteelcoBelimed (part of the Miele Group), and we're growing fast. We're a close-knit team that takes our work, and our customers, seriously.

The role

We're looking for an experienced Customer Service Lead to be the voice of iM Med to our NHS and private customers. You'll own the proactive and reactive communication that sits between our customers and our service and technical teams. Every working day is busy: calls, complaints,

updates, escalations. And every day matters, because the equipment we look after keeps NHS surgical lists running.

What you'll be doing

Owning customer communication on all service and technical matters.
Handling complaints from first contact through to full resolution.
Keeping NHS trusts updated proactively on planned work, parts, engineer visits and case progress.
Working hand-in-glove with our field engineers, service leadership and quality team.
Recording everything cleanly in our field service system so nothing falls through the cracks.
Reporting weekly to the senior leadership team on open cases and customer feedback.

What we need from you

Proven customer service leadership experience in a technical, medical or service-led B2B business.
Genuinely strong written and verbal communication.
Complaint handling experience you can talk us through at interview.
Detail-oriented, organised, and able to keep your head when things are moving fast.
Proactive by nature: you spot issues before customers raise them.
A natural at building rapport, even with people you've never met in person.

Helpful but not essential

NHS, medical devices, decontamination or sterile services background.
ISO 13485 or QMS exposure.
FieldMotion or similar field service platform experience.

What we offer

A busy, fast-moving, highly collaborative environment with a senior team that genuinely backs its people. This is a role with visibility, ownership, and a real chance to shape how iM Med looks after its NHS customers. The right person will find it demanding, rewarding and enjoyable in equal measure.

How to apply

Please apply through Indeed with your CV and a short covering note explaining why this role interests you.

Pay: £24,420.00-£48,640.16 per year

Benefits:

Company pension
On-site parking
Private medical insurance

Work Location: Hybrid remote in Cambridge CB25 9QP

Quick apply

Refine Your Search

head of customer service jobs in cambridge, eng

Customer Service Lead

Customer Success Manager

Head of Procurement

Receptionist

Business Development Manager

Chief Strategy & Growth Officer

Allocations and Helpdesk Supervisor

Roadside Technician - East of England

Chefs

Customer Service Associate

Product Owner

IMA Services Manager

Roadside Technician - Cambridge

Clinical Leader - Pre Assessment

Head Chef

Customer Assistant - Lingerie - Cambridge

Housekeeping Attendant

Bid Manager - E013

Customer Service Assistant

Sr Workplace Manager, EMEA, Ring WSPEX

I want to receive the latest job alerts for head of customer service in cambridge, eng

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