This is an exciting time to join as we are embarking on an ambitious Digital, Data and Technology (DDT) Programme to enable the organisation to reach its ambitious goal of raising £120m by 2033. This is a significant time for Technology in the organisation, the Technology Operating Model, Cyber Security initiatives, User Experience (e.g. AI, Microsoft tooling) and the Technology architecture (move from en-prem to SaaS and Azure) are all receiving significant investment and change.
The successful person will be a visible and approachable leader who enjoys balancing strategic thinking with hands-on IT operational management. You’ll be comfortable working closely with senior stakeholders, leading technical teams, and ensuring a consistently high-level of service across the organisation. In addition, this is a time of change so leading and driving forward change evolving IT into a modern scalable service function. This role will have 3 direct reports (with teams) with responsibility for Operations & Infrastructure, Cyber & Information Security and End User Systems Management.
MAIN DUTIES & RESPONSIBILITIES:
Leadership and Management
Contributing as a key part of the Digital, Data & Technology leadership tea
- m
Acting as the key IT contact for senior business stakeholder- s
Building strong relationships with suppliers (including procurement- )
Managing budgets, resources, and IT governance requirement- s
Digital and Technology change
Driving forward SaaS and cloud infrastructure migratio
- n
Evolving IT into a modern scalable service function using self-service and automatio- n
Improving the end user experience from IT provided tools including with AI (safe adoption, productivity enablement, guardrails and policy- )
Cyber and Information Security
Acting as the senior operational owner for cyber and information security, with accountability for policy, standards, controls and incident readines
- s
Leading security operations including threat/vulnerability management, incident response, and risk assessmen- t
Embedding security by design across cloud (Azure), SaaS, and end-user technologie- s
Technology Operations
Leading, mentoring, and developing an IT support and infrastructure tea
- m
Overseeing infrastructure (cloud and en-prem), networks, hardware, and end-user technology service- s
Ensuring high levels of system availability, reliability, and user satisfactio- n
Managing support for devices, connectivity, printers, collaboration tools, and business system- s
Managing and improving support processes, SLAs, and operational performance metric- s
Driving service excellence and managing escalated technical issues when neede- d
Technology Expertise
Strong experience across modern end-user and enterprise technologies, including:
Microsoft 365 (Entra ID/Azure AD, SharePoint, Intune, Defender, Active Directory
- )
Microsoft Azure (Virtual Machines, Azure SQL, networking and other cloud infrastructure- )
Expertise in hybrid or cloud native environment- s
Office technology (networking, Windows environments, personal computing, mobile device management- )
Security tools and services covering identity & access management, endpoint and cloud protection, SIEM/XDR, vulnerability management, and email/domain securit- y
End-user tooling, including emerging AI-enabled productivity tool- s
WHAT WE ARE LOOKING FOR:
Proven experience in a Head of IT, Service Management / Service Delivery leadership rol
- e
Experience leading digital transformation or cloud modernisation programme- s
Experience in owning cyber and information security with accountability for policy, standards, controls and incident readines- s
Technically credible — able to hold your own in conversations with developers, architects, and IT leadershi- p
Experience driving continuous service improvement (CSI) and operational excellenc- e
Track record of delivering service innovation and automation in a growing organisatio- n
A confident communicator who can represent the IT function professionally at all levels, internally and externall- y
Strong troubleshooting and problem-solving skills with the ability to manage incidents and complex service challenge- s
Commitment to safeguarding, confidentiality and secure handling of sensitive informatio- n
Strong people management experience, including leading, developing and motivating high-performing team- s
Experience influencing decision-making at senior leadership and executive leve- l
Strong leadership capability, balancing hands-on delivery with short- and long-term strategic visio- n
Outstanding communicator, with strong influencing, negotiation, and decision-making skill- s
Ability to translate complex technical concepts into clear, accessible languag- e
Strong focus on ownership, accountability, and results delivery, with a proactive “can-do” attitud- e
Strategic and analytical thinker, able to see the bigger picture and set directio- n
High levels of integrity, professionalism, and ethical standard- s
Curious and adaptable, with a commitment to continuous learning and improvemen- t
Willingness to be hands-on when needed, leading by example within the tea- m
The closing date for applications is the 21st June 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
