Online jobs for medical students Work, Jobs in Cambridge, Eng (with Salaries)

Customer Support Specialist
Cambridge University Press & Assessment —Cambridge
- £29,700 - £38,550 a year
- Weekend availability
- Hybrid work
- Spanish
- English
- Organisational skills
- Annual leave
18h
Content Lead (Editorial)
Cambridge University Press & Assessment —Cambridge
- £35,200 - £45,700 a year
- Hybrid work
- Communication skills
- Teaching
- Annual leave
6d
Self-Employed Tutor - Alternative Provision
Sentio Inclusive Ltd. —Newmarket
- £35 - £40 an hour
- Mentoring
- In-person
- Communication skills
Quick apply
Senior Customer Support Advisor
Cambridge University Press & Assessment —Cambridge
- £26,600 - £32,600 a year
- Weekend availability
- Hybrid work
- Spanish
- Customer service
- IT
- Annual leave
18h
Assessment Manager
Cambridge University Press & Assessment —Cambridge
- £35,200 - £45,700 a year
- Hybrid work
- Management
- English
- Administrative experience
- Annual leave
10d
Intelligence Manager
Cambridge University Press & Assessment —Cambridge
- £35,200 - £45,700 a year
- Hybrid work
- English
- AI
- Annual leave
14d
Customer Service Telephony Manager
Cambridge University Press & Assessment —Cambridge
- £35,200 - £45,700 a year
- Hybrid work
- Administrative experience
- Data entry
- Organisational skills
- Annual leave
18h
Driver/Porter
The Stephen Perse Foundation —Cambridge
- £12,719 - £14,310 a year
- Part-time
- In-person
- School
- Health & wellbeing programme
Quick apply
2d
Customer Services eCommerce Manager
Cambridge University Press & Assessment —Cambridge
- £35,200 - £45,700 a year
- Hybrid work
- Customer service
- Analysis skills
- Communication skills
- Annual leave
9d
Artificial Intelligence, Lakenheath, The Undergraduate School - Adjunct Faculty
University of Maryland Global Campus —Lakenheath
- £903 - £1,215 an hour
- Part-time
- Master's degree
- AWS
- University
- Life insurance
Senior Psychometrician
Cambridge University Press & Assessment —Cambridge
- £48,100 - £64,375 a year
- Hybrid work
- English
- Python
- Annual leave
8d
Solution Lead
Cambridge University Press & Assessment —Cambridge
- £68,600 - £91,700 a year
- Hybrid work
- English
- University
- Agile
- Annual leave
18h
Technical Delivery Manager - Workday and People Systems
Cambridge University Press & Assessment —Cambridge
- £68,700 - £91,950 a year
- Hybrid work
- Analysis skills
- No degree
- Human resources
- Annual leave
18h
Mathematics, Lakenheath, The Undergraduate School - Adjunct Faculty
University of Maryland Global Campus —Lakenheath
- £903 - £1,215 an hour
- Part-time
- Master's degree
- University
- Teaching
- Life insurance
Human Resources Management, Lakenheath, The Undergraduate School - Adjunct Faculty
University of Maryland Global Campus —Lakenheath
- £903 - £1,215 an hour
- Part-time
- Master's degree
- University
- Human resources
- Life insurance
Senior Assessment Manager
Cambridge University Press & Assessment —Cambridge
- £45,100 - £60,400 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- Teaching
- Annual leave
10d
Care Co-ordinator
Helix Medical Centre —Bishop's Stortford
- £12.71 an hour
- Part-time
- Microsoft Office
- Front desk
- IT
- Free parking
- Annual leave
Quick apply
Senior Delivery Manager
Cambridge University Press & Assessment —Cambridge
- £50,900 - £68,000 a year
- Monday to Friday
- Hybrid work
- Azure
- AWS
- Project management
- Annual leave
Consultant Psychiatrist in Community Old Age Psychiatry - Fenland
Cambridgeshire and Peterborough NHS Foundation Trust —March
- £109,725 - £150,569 a year
- Full-time

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Customer Support Specialist

Cambridge University Press & Assessment -
Cambridge

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Job details

Permanent
£29,700 - £38,550 a year
18 hours ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Spanish
English
Organisational skills
IT
Customer support
Communication skills

Full job description

Salary:
£29,700 - £38,550
Location:
Cambridge
Country:
UK
Business Unit:
Operations
Vacancy Type:
Permanent
Closing Date:
10 August 2026

Meet the recruiter

Ashley De Los Reyes

[email protected]

Salary: £29,700 - £38,550

Location: Cambridge, UK – Hybrid (at least 2 days per week in the office)

Contract: Permanent

Hours: Full-time (35 hours per week)

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

The Customer Support Specialist plays a pivotal role in delivering a world‑class customer experience for Cambridge English. Working closely with our most important and high‑value customers, you will build trusted relationships and provide highly personalised support, using your expert knowledge of our products and systems. With a strong service mindset and a proactive approach, you will navigate complexity, overcome internal barriers and ensure the right outcomes for our customers.

About the role

You will be personally handling support queries from our largest customers via a number of channels, working closely with colleagues from across the wider business and our regional teams to ensure a rapid and personalised service is offered. You will need to be able to overcome barriers to get the best resolution for the customer, whilst at the same time ensuring the integrity of our examinations is maintained.

Additional responsibilities and accountabilities include:

Provide personalised, high-touch support to the organisation's highest profile and most important customers.
Handle the most complex, challenging or high-impact customer queries, acting as a point of escalation for other members of the team.
Act as a subject matter expert in one or more product areas within Cambridge English's portfolio. Provide training and coaching to others to improve their knowledge and skills.
Ensure that documentation for support staff and customers remains accurate, up to date and relevant.
Build and maintain relationships with key contacts within the business, highlighting customer pain points and seeking resolution to common or repeat issues.
Recognise patterns of contact affecting multiple customers. Coordinate the support response and liaison between stakeholders and ensure that communications (internal and customer-facing) are managed.

This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Please note that weekend working will be required for this role.

Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.

About you

You will be an experienced customer support professional, able to demonstrate a track record of outstanding service delivery to a variety of customer types. You will have an enthusiastic and proactive mindset and understand and appreciate the value that great service brings to an organisation. These are exciting times for the Customer Support team as we expand to include Spanish language support, therefore:

Specific skills and experience that will be of benefit to this role include:

Experience as a senior member of staff within a Customer Services department. A willingness to go the ‘extra mile' to ensure customers receive the best service.
Outstanding communication skills, both written and verbal. An ability to liaise with internal and external customers at all levels.
Excellent prioritisation and organisational skills and an ability to effectively manage a range of complex tasks and responsibilities.
Advanced IT skills. An ability to provide customers with effective support in the use of software and web-based applications.
Experience producing training materials and web-based knowledgebase content and customer-facing help documentation.
Ability to apply critical thinking skills to tackle complex situations, pre-empt problems and drive solutions.
Candidates must have Spanish language proficiency at C1 level or above, as this is an essential requirement of the role.

For a detailed job description, please refer to the link at the bottom of the advert on our careers site.

We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritize those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition.

Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements.

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

Group personal pension scheme
Discretionary annual bonus
Life assurance up to 4 x annual salary
Private medical and Permanent Health Insurance
Green travel schemes
28 days annual leave plus bank holidays

Ready to pursue your potential? Apply now.

We aim to support candidates by making our interview process clear and transparent. The closing date for all applications is 10th August. Applications will be reviewed on an ongoing basis, and some interviews will take place while the advert is still live. We therefore reserve the right to close this vacancy early if sufficient suitable applications are received. We encourage you to apply as soon as possible to avoid missing out on this opportunity.

If you are shortlisted and progressed through the stages, you can expect:

Pre-screening interview via MS Teams.
1st stage in person interview at our offices in Cambridge. You will be provided with a brief to complete a role-related task.

If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter.

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

Apply Now

Refine Your Search

online jobs for medical students jobs in cambridge, eng

Customer Support Specialist

Content Lead (Editorial)

Self-Employed Tutor - Alternative Provision

Senior Customer Support Advisor

Assessment Manager

Intelligence Manager

Customer Service Telephony Manager

Driver/Porter

Customer Services eCommerce Manager

Artificial Intelligence, Lakenheath, The Undergraduate School - Adjunct Faculty

Senior Psychometrician

Solution Lead

Technical Delivery Manager - Workday and People Systems

Mathematics, Lakenheath, The Undergraduate School - Adjunct Faculty

Human Resources Management, Lakenheath, The Undergraduate School - Adjunct Faculty

Senior Assessment Manager

Care Co-ordinator

Senior Delivery Manager

Consultant Psychiatrist in Community Old Age Psychiatry - Fenland

Other jobs to consider

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