Senior remote support engineer Work, Jobs in Cambridge, Eng (with Salaries)

Helpdesk Manager
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Supervising experience
- Computer networking
- Free parking
Quick apply
Senior DevOps Engineer
Arm —Cambridge
- £73,500 - £99,500 a year
- Hybrid work
- Computer Science
- Bachelor's degree
- Linux
SENIOR DEVOPS ENGINEER
HUBER+SUHNER —Cambridge
- Azure
- AWS
- Scripting
Senior Civil Engineer - Infrastructure
Ramboll —Cambridge
- Full-time
- Hybrid work
- Civil engineering
- Engineering
- Communication skills
- Annual leave
Quick apply
Senior Project Manager (Defence Infrastructure)
AECOM —Cambridge
- Full-time
- Hybrid work
- Project management
- No degree
- Organisational skills
Senior Software Engineer - FTC
Public Library of Science —Cambridge
- £65,000 - £142,000 a year
- Remote
- Computer Science
- Bachelor's degree
- Machine learning
- Annual leave
Principal Mobile Engineer - Core Tech
Jagex —Cambridge
- Full-time
- Java
- C++
- Leadership
- Annual leave
- Flexible schedule
Health and Safety Consultant
AtkinsRéalis —Cambridge
- Full-time
- Hybrid work
- Microsoft Outlook
- Microsoft Office
Infrastructure Team Lead
Speechmatics —Cambridge
- Hybrid work
- Management
- Mentoring
- Computer networking
5d
Senior Manager- Manageability Software Team
HP —Cambridge
- Full-time
- Hybrid work
- Team management
- Software development
Associate Director of Consumer Products (Merchandise, Licensing & Partnership)
Jagex —Cambridge
- Full-time
- Merchandising
- Annual leave
- Employee assistance programme
Apprentice Building Surveyor - Cambridge
AECOM —Cambridge
- Full-time
- Hybrid work
- English
- Analysis skills
- Bachelor's degree
1st Line Service Desk Analyst
Intercity Technology —Shefford
- Windows
- IT
- Employee assistance programme
Senior Robotics & Lab Automation Engineer
Sartorius —Royston
- Full-time
- Hybrid work
- Doctoral degree
- Laboratory experience
- Master's degree
- Free parking
- Annual leave
Principal Business Intelligence Specialist
Jagex —Cambridge
- Full-time
- Analysis skills
- Annual leave
- Employee assistance programme
Senior Hydrogeologist
AECOM —Cambridge
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
Senior Avionic Systems Integration Engineer
ALTEN —Stevenage
- Full-time
- Military
- Engineering
- Laboratory experience
- Employee assistance programme
- Life insurance
Quick apply
Dev Ops / Platform Engineer
Neat —Cambridge
- Azure
- Computer networking
- In-person
Quick apply
Senior Arboricultural Consultant
AECOM —Cambridge
- Full-time
- Hybrid work
Principal Engineer
AtkinsRéalis —Cambridge
- Full-time
- Hybrid work
- AutoCAD
- Engineering
- Master's degree

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Helpdesk Manager

Trinity Managed Services
Saffron Walden

Quick apply

Job details

Permanent | Full-time
£35,000 - £45,000 a year

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Driving Licence
Customer service
Technical support
Performance management
Firewall
Supervising experience
IT support
Computer networking
Organisational skills
IT
Communication skills
Help desk

Full job description

Key Responsibilities

Manage the day-to-day operation of the helpdesk.
Oversee ticket queues, priorities, escalations, and response times.
Ensure engineers are working efficiently and tickets are progressed properly.
Deal with customer escalations in a professional and controlled manner.
Provide technical guidance and support to helpdesk engineers.
Review ticket quality, notes, time entries, and customer communication.
Monitor service performance and identify areas for improvement.
Support team development, training, and performance management.
Ensure processes are followed consistently.
Work with senior management to improve service delivery.
Maintain strong communication with customers and internal teams.
Assist with reporting on helpdesk performance, workload, and service levels.

Essential Requirements

Previous experience managing or supervising an IT helpdesk or service desk.
Strong organisational and prioritisation skills.
Good technical ability, with confidence handling escalations.
Experience working in a busy technical support environment.
Excellent customer service and communication skills.
Ability to manage workload, deadlines, and competing priorities.
Strong attention to detail.
Confident managing people, processes, and customer expectations.
Must be commutable to CB10.

Desirable Experience

Experience working for a managed service provider.
Microsoft 365 administration experience.
Windows desktop and server support experience.
Networking, firewall, and remote access knowledge.
Experience using PSA and RMM systems.
Knowledge of service desk reporting and performance management.
Cyber security and compliance awareness.

Personal Attributes

Highly organised and structured.
Calm and professional under pressure.
Strong leader with a practical management style.
Technically credible.
Customer-focused.
Clear and confident communicator.
Able to hold engineers accountable while supporting their development.
Process-driven and consistent.

Benefits

Competitive salary based on experience.
Opportunity to lead and shape the helpdesk function.
Professional development opportunities.
Supportive working environment.
Varied customer and technical environment.

Job Types: Full-time, Permanent

Pay: £35,000.00-£45,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking

Ability to commute/relocate:

Saffron Walden CB10 1PF: reliably commute or plan to relocate before starting work (required)

Application question(s):

Which PSA or ticketing systems have you used
Which RMM's have you used?

Experience:

IT support: 5 years (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

senior remote support engineer jobs in cambridge, eng

Helpdesk Manager

Senior DevOps Engineer

SENIOR DEVOPS ENGINEER

Senior Civil Engineer - Infrastructure

Senior Project Manager (Defence Infrastructure)

Senior Software Engineer - FTC

Principal Mobile Engineer - Core Tech

Health and Safety Consultant

Infrastructure Team Lead

Senior Manager- Manageability Software Team

Associate Director of Consumer Products (Merchandise, Licensing & Partnership)

Apprentice Building Surveyor - Cambridge

1st Line Service Desk Analyst

Senior Robotics & Lab Automation Engineer

Principal Business Intelligence Specialist

Senior Hydrogeologist

Senior Avionic Systems Integration Engineer

Dev Ops / Platform Engineer

Senior Arboricultural Consultant

Principal Engineer

I want to receive the latest job alerts for senior remote support engineer in cambridge, eng

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