Salary: £35,200 - £45,700
Location: Cambridge / hybrid (40-60% mandatory office attendance)
Contract: Permanent
Hours: Full time 35 hours per week
The team covers a wide remit of important functions that help to meet Cambridge International's strategic vision to the be the world's most trusted teaching, learning and assessment community.
Our work aims to support our schools to achieve and maintain compliance with the Cambridge Handbook. This ensures rigor and consistency for students wherever they are in the world. It's about safeguarding the accessibility, fairness, security and integrity of Cambridge International assessments.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
About the role
This role heads up the Malpractice team. Responsible for ensuring the investigation of instances of suspected malpractice in our registered schools, you will be empowered to lead and support a team who have a portfolio of cases. You will be responsible for ensuring all reports of suspected malpractice are investigated promptly and efficiently; supporting the team to use our established procedures to determine the facts of each case and reach reasonable and justifiable outcomes on the balance of probability.
The malpractice investigation process and decisions we make are crucial to ensuring that the integrity and reputation of Cambridge International's qualifications is maintained while also ensuring candidates receive the right results on results day.
Our schools are all over the world, so you'll be switching between matters ranging from Argentina to Azerbaijan, from Germany to Japan, and almost everywhere in between. You should also expect the unexpected, global events you see on the news can rapidly shift your focus of work for the day!
No two days are the same but broadly, your main areas of responsibility will include:
- Leading and managing the malpractice team
- Using and facilitating data to make informed decisions about workloads, capacity and delivery
- Risk assessing reports of suspected malpractice, deciding on how and who will handle them
- Undertaking second reviews of your team's cases, where needed.
- Recruiting for success, thinking carefully about the skill mix in the team and strengthening it with every recruitment decision
- Facilitating pre-series standardisation across the team to ensure consistency in malpractice investigations, decisions and outcomes
- Fostering a culture of flexibility to enable shifts in focus as priorities change
- Working closely and calibrating approaches with the Exam Security and Investigations Compliance Managers, and the Senior Compliance Manager for these three teams, to ensure appropriate coverage of live issues, projects and process delivery
- Maintaining and reporting on malpractice data to senior managers and other stakeholders, as required
- Being a point of escalation for complex issues from your team
- Providing training and guidance to a team of Compliance Assistant Managers, Compliance Officers and Administrators, with additional support staff at peak parts of the exam cycle
- Reviewing processes, procedures and external guidelines to ensure we are always following best practice as well as using your creativity to improve our processes
- Identifying, monitoring and proactively addressing risks to our processes
- Sitting on the Stage One Appeals panel in relation to any Compliance team process
- Representing Cambridge at Stage Two Appeal panel meetings
- Representing the Compliance team in a variety of internal and external forums
About You
The Compliance team's best asset is its people. To be successful in the role, you will be a confident and experienced manager. You'll be a collaborative and conscientious team player who is also able to prioritise keenly and execute tasks with determination. We need you to have excellent analytical and decision-making abilities.
You will also:
- Be a motivational force that positively lifts those around them
- Show initiative and grasp empowerment as you ‘learn the ropes'
- Be comfortable and experienced in assessing risk within established frameworks
- Be able to manage and direct a varying workload and to successfully meet multiple tight deadlines
- Be able to communicate information to a variety of stakeholders with diplomacy, precision and sensitivity
- Have a forward-thinking mindset, able to anticipate future challenges and plan to navigate them
- Have a demonstrable track record of leading a team through success and challenges
We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition.
Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for.
Rewards and benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
- 28 days annual leave plus bank holidays
- Private medical and Permanent Health Insurance
- Discretionary annual bonus
- Group personal pension scheme
- Life assurance up to 4 x annual salary
Ready to pursue your potential? Apply now.
We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be Monday, 21st June. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place on week commencing Monday, 29 June.
If you are shortlisted and progressed through the stages, you can expect:
- A single interview round to be conducted in office or teams (TBD)
If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter.
Why join us
Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
