call centre agent Work, Jobs in cambridge (with Salaries)

Call Centre Agent
Fortem Solutions Ltd —Hitchin
- Weekend availability
- Customer service
- Maintenance
- IT
6d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Cambridge
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Customer Experience Executive
Step Change Outsourcing —Stevenage
- From £25,610.65 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Customer service
- Free parking
- Profit sharing
Quick apply
5d

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Call Handler
Teletrac Navman —Milton Keynes
You’ll support customers via phone and email—often during stressful or urgent situations—helping to resolve issues calmly, professionally and efficiently.
6d
Weekend Call Handler - 2pm to 8pm
Teletrac Navman —Milton Keynes
You’ll be the first point of contact responding swiftly to system alerts, alarms and Emergency calls (E-calls) and Breakdown calls (B-calls) and EV charging…

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Call Centre Agent

Fortem Solutions Ltd -
Hitchin

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Job details

Full-time
6 days ago

Benefits

Discounted gym membership
Private medical insurance

Qualifications

Customer service
Maintenance
Complaint handling
IT
Communication skills

Full job description

The Role
Fortem Solutions are currently recruiting for an Out of Hours Call Centre Agent to join our Customer First Call Centre team on an initial 12 month maternity cover. The role would be home-based, however we would need you to live close enough to the head office in Hitchin to be able to come in for training or if there are any issues with your equipment. The working pattern would be Saturday 3pm - 7pm & Sunday 8am - 3pm, 10.5 hours in total
The Company
Here at Fortem we are committed to delivering an excellent service to our clients and tenants alike, we have launched a 24/7 innovative Contact Centre that will be the heartbeat of our business and allow us to continuously improve our service. Your commitment, ideas and drive will help to shape this service offering.
Duties & Responsibilities
As a Call Centre Agent you will provide an efficient and customer focused service, being the first point of contact for a range of customers with a variety of needs in response to service requests relating to property maintenance, ensuring customer satisfaction remains the highest priority.
What You Will Need
Essential Criteria: • Excellent telephone manner with proven track record of dealing with customer service and complaint handling. • Excellent communication skills both written and verbal. • Experience on a variety of systems and a robust understanding of core IT skills. • Interpersonal skills with the ability to engage people and build strong working relationships at all levels, both in house and externally. Desirable Criteria: • Experience in social housing repairs & maintenance.
Benefits
• Pay review every January • Discounted gym memberships at national and local gyms • Up to £3,000 colleague referral fee • Other benefits including dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more
Who We Are
We are part of the Willmott Dixon group, established in 2002 Fortem provides specialist property solutions tailored to keep homes and buildings running smoothly. Our highly trained teams deliver a range of internal and external repairs as well as high quality voids, planned installations and gas services. We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community.
Job Reference: FOR04849

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Call Centre Agent

JUNIOR SALES CONSULTANT

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