Service manager Work, Jobs in Cambridgeshire (with Salaries)

People Operations Manager
Malary Ltd —Cambridge
- £45,000 - £50,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Human resources
- Free parking
- Annual leave
Quick apply
Chief Operating Officer (COO)
Trade Mastermind Limited —Peterborough
- £150,000 - £200,000 a year
- Full-time
- Management
- Sales
- In-person
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Service Delivery Manager
Trade Mastermind Limited —Peterborough
- £60,000 - £75,000 a year
- Full-time
- CRM software
- Management
- English
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3d
Service Manager
Voyage Care —Waterbeach
- £32,500 a year
- Employee discount
Transport Performance & Optimisation Manager
Deanta UK Ltd —Ely
- £60,000 - £65,000 a year
- Full-time
- Microsoft Excel
- Travel
- Computer networking
- Free parking
- Annual leave
Quick apply
Regional Manager
Pickerings Lifts —Saint Ives
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Development Manager
Kingsdale Group —Cambridge
- £19,926 a year
- Part-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
- Sick pay
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12d
Service Manager (MSK Cambs & Peterborough)
East of England Community Health and Care NHS Trust (Cambridgeshire) —Saint Ives
- £57,528 - £64,750 a year
- Full-time
- Management
- Leadership
- Communication skills
12d
Programmes and Assurance Analyst
Anglian Water Services Ltd —Huntingdon
- £47,000 a year
- Full-time
- Organisational skills
- IT
- Communication skills
- Annual leave
Assistant Service Manager
The Edmund Trust —Cambridge
- £31,847 - £34,676 a year
- Weekend availability
- Supervising experience
- In-person
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
9d
Talent Acquisition Executive
Cambridge Maintenance Services —Saint Ives
- £24,420.00 - £43,405.79 a year
- Full-time
- Maintenance
- In-person
- Referral programme
Quick apply
Investigator - Major Crime Unit - Cambs
Cambridgeshire Constabulary —Huntingdon
- £37,020 a year
- Full-time
- Annual leave
- Employee assistance programme
Café Manager
The Edmund Trust —Waterbeach
- £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Group Warehouse Manager
Rapidrop Global —Peterborough
- Up to £70,000 a year
- Full-time
- Management
- Analysis skills
- Travel
- Health & wellbeing programme
- Annual leave
Quick apply
Head of Housing
Hundred Houses Society —Cambridge
- £62,218 a year
- Full-time
- Leadership
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
12d
Project Coordinator
Arena Group —Saint Ives
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Sick pay
Lab Service Manager
Avantor —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior People and Culture Manager
Raspberry Pi Foundation —Cambridge
- £60,000 - £66,000 a year
- Full-time
- Human resources
- Communication skills
- Annual leave
Quick apply
10d
Home Manager
FIND. —Huntingdon
- £65,000 a year
- Full-time
- Leadership
Quick apply
Strategy and Regulation Manager (Sustainable abstraction)
Anglian Water Services Ltd —Cambridge
- From £50,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Bachelor's degree
- Annual leave

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People Operations Manager

Malary Ltd -
Cambridge

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Free parking
Annual leave
Company pension
Referral programme
On-site parking

Qualifications

GCSE
Microsoft Office
Analysis skills
Human resources
Mentoring
Organisational skills
HRIS

Full job description

Reporting to - People Director
Direct reports - 1 x People Administrator

Role Summary

The People Operations Manager plays a critical role in delivering a high-quality, efficient, and compliant HR service across Malary. This role is responsible for overseeing the day-to-day delivery of People services, ensuring employee queries are handled in a timely, professional, and sensitive manner. Alongside operational delivery, the role leads on people data and reporting, ensuring accurate insights are generated from our HRIS; Employment Hero to support decision-making. The role also carries responsibility for HR governance, ensuring fair, consistent, and compliant people processes. This position requires a detail-oriented individual, with an eye for continuous improvement, a strong ability to be proactive and use initiative, capable of designing intuitive HR processes and leading key HR initiatives from planning through to execution.

Key Responsibilities

People Operations & Service Delivery

Oversee the People Services shared inbox, ensuring all employee queries are responded to promptly, accurately, and with sensitivity
Manage and support the HR Administrator, providing clear direction, prioritisation, coaching and development
Ensure a consistent, high-quality employee experience across all HR touchpoints
Continually improve response times and service quality

HR Data, Reporting & Insights

Own and manage People data within Employment Hero (HRIS), ensuring accuracy and integrity
Produce regular and ad hoc HR reports to support business decision-making
Identify key HR metrics (e.g. turnover, absence, engagement, hiring trends) and track performance
Translate data into meaningful insights and recommendations for stakeholders and senior leadership

Governance & Compliance

Lead HR governance activities, ensuring fair and compliant processes across the employee lifecycle, such as: Pay audits, National Minimum Wage (NMW) compliance checks, Holiday pay compliance reviews
Ensure adherence to employment legislation and internal policies where required
Mitigate risk through strong process control and documentation

Process Design & Continuous Improvement

Review, design, and implement key identified HR processes that are user-friendly and intuitive, partnering with managers as required
Identify opportunities to streamline and improve ways of working. This could reflect both processes or workflow improvements/automation within Employment Hero (system optimisation)
Embed processes into BAU operations and ensure clarity
Drive a continuous improvement culture across the People team

Communication & Change Delivery

Develop and deliver clear, effective communication when rolling out new processes or initiatives
Ensure employees and managers understand HR processes and tools
Act as a trusted point of contact for guidance on People processes
Support clear and timely business wide communication where required

HR Projects & Initiatives

Lead and deliver key HR initiatives as directed by senior leadership (e.g. performance management, Employment Hero optimisation)
Own project planning, including timelines, milestones, and resource requirements
Ensure delivery to agreed timelines, scope, and budget
Track and report on project progress and outcomes

Person Specification

Qualifications and Training

Educated to GCSE level, incl. Maths & English (min. Grade 4, previously Grade C - essential
IT literate (Microsoft Office) - essential
CIPD qualification - desirable

Experience

Strong experience in a People Operations / HR generalist or operational role - essential
Proven experience managing HR systems (ideally Employment Hero or similar HRIS) - essential
Strong analytical skills with the ability to interpret and present HR data - essential
Excellent attention to detail, particularly in data handling and compliance - essential
Solid understanding of HR governance and supporting employment legislation - essential
Experience designing and implementing HR processes - essential
Strong organisational and prioritisation skills - essential
Confident communicator, with the ability to engage stakeholders at all levels - essential
Demonstrated ability to lead initiatives and deliver projects end-to-end - essential
Experience managing or mentoring HR team members - desirable
Experience working in a scaling or changing organisation - desirable
Exposure to reward, engagement, or HR transformation initiatives - desirable

Key Competencies

Proactive and solutions-focused - essential
High level of ownership and accountability - essential
Strong attention to detail and accuracy - essential
Collaborative and approachable - essential
Driven by continuous improvement - essential
Outcome-focused - essential

Benefits

Attractive salary of £45,000 - £50,000 DOE
Company pension scheme
Free, on-site parking
Refer a friend scheme
22 days holiday plus bank holidays

If you think this sounds like the perfect next challenge for you - get in touch now!

Pay: £45,000.00-£50,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

service manager jobs in cambridgeshire

People Operations Manager

Chief Operating Officer (COO)

Service Delivery Manager

Service Manager

Transport Performance & Optimisation Manager

Regional Manager

Development Manager

Service Manager (MSK Cambs & Peterborough)

Programmes and Assurance Analyst

Assistant Service Manager

Talent Acquisition Executive

Investigator - Major Crime Unit - Cambs

Café Manager

Group Warehouse Manager

Head of Housing

Project Coordinator

Lab Service Manager

Senior People and Culture Manager

Home Manager

Strategy and Regulation Manager (Sustainable abstraction)

I want to receive the latest job alerts for service manager in cambridgeshire

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