change manager Work, Jobs in cambuslang, slk (with Salaries)

Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Customer service
- Organisational skills
- Leadership
Strategic Change Manager
Scottish Environment Protection Agency —Holytown
- £69,795 - £76,740 a year
- Full-time
- Leadership
- Negotiation
- Annual leave
- Employee discount
12d
Clinical Services Manager, Plastic Surgery & Scottish National Burns Centre B8B
NHS Scotland —Glasgow
- £76,888 - £82,251 a year
- Leadership
3d
Regional Manager
The Sofa Delivery Company —Coatbridge
- £60,000 a year
- Analysis skills
- Leadership
- Employee discount
- Sick pay
Quick apply
9d
248074-Unit Health Improvement Team Leader - Weight Management
NHS Scotland —Hamilton
- £52,845 - £61,466 a year
- Call to connect
- Master's degree
- Annual leave
- Sick pay
9d
General Manager Bellshill
MAN Truck & Bus UK —Bellshill
NPD Manager - Immediate Start
The Natural Fruit & Beverage Company —Coatbridge
- Full-time
- Supervising experience
- Project management
- Free parking
Quick apply
3d
248337-Unit Health Improvement Team Leader-
NHS Scotland —Hamilton
- £52,845 - £61,466 a year
- Master's degree
- Annual leave
- Sick pay
3d
SHE Manager
BAE Systems —Glasgow
- Up to £66,500 a year
4d
Development & Stat Process Support Lead
Iberdrola Group —Cambuslang
- £66,000 - £82,500 a year
- No degree
- Contracts
- Communication skills
- Annual leave
- Employee discount
3d
Operations Manager
EMR UK —Kilmarnock
- Project management
- IT
- Annual leave
Stakeholder and Comm Engagement Manager
Iberdrola Group —Glasgow
- From £66,000 a year
- Hybrid work
- Computer literacy
- Microsoft Office
- Business
- Annual leave
- Employee discount
12d
Waste Officer - Sustainability
NHS Scotland —Glasgow
- £43,231 - £52,679 a year
- Full-time
- Driving
- No degree
- Travel
- Annual leave
- Employee assistance programme
3d
Service Support Manager - Direct User Support
NHS Scotland —Paisley
- £52,845 - £61,466 a year
- Full-time
- Hybrid work
- Microsoft Office
- Supervising experience
- Leadership
- Annual leave
- Employee assistance programme
3d
People Experience Manager
University of the West Scotland —Paisley
- £58,225 - £67,468 a year
- Full-time
- University
- No degree
- Teaching
- Annual leave
- Employee assistance programme
6d
Acceptance Manager
KBR —Glasgow
- Full-time
- Hybrid work
- Travel
- Communication skills
Digital Programme Manager B8A - 2 Posts
NHS Scotland —Glasgow
- £65,125 - £70,303 a year
- Full-time
- Hybrid work
- Patient care
- IT
- Leadership
3d
HR Operations Manager
Chisholm Hunter Ltd —Glasgow
- Full-time
- Human resources
- Mentoring
- Organisational skills
- Employee discount
Quick apply
Contact Centre Operations Manager
NFU Mutual —Glasgow
- Up to £75,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Driving
- Financial services
- Annual leave
- Employee discount
4d
Security Manager
YOTEL Glasgow —Glasgow
- £35,000 a year
- Full-time
- Hotel
- Computer skills
Quick apply
6d

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Service Desk Team Leader - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time

Qualifications

Customer service
Organisational skills
Leadership
Communication skills

Full job description

Location: Glasgow

Coordinate the day-to-day tasks of the Service Desk, ensuring compliance with contractual KPI targets and SLAs
Lead, drive, line manage and motivate a team that exceeds customer expectations and delivers a quality customer experience
Drive the team take ownership of their tasks and areas of responsibility
Identify and deliver training as required
Ensure that all team members take ownership and have accountability of a problem by ensuring and developing a thorough understanding of processes
Produce and analyse daily/weekly reports to improve and maximise teams’ performance
First point of escalation for issues raised by Service Desk operators
Ensure continuous development and understanding of CAFM/system functionality and how to apply this within processes
Performance manage the team including regular 121s with to ensure issues are identified and resolved quickly
Day to day supervision of the Service Desk operators, including but not limited to conduct, performance, time keeping, attendance and capability Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from the Service Desk manager and HR
Assist Service Desk manager with management and production of staff rota ensuring coverage for holiday, sick absence etc
Fully support the Service Desk Operations Manager by establishing and maintaining an organised, structured, and well managed working environment
Work with the Service Desk Operations Manager to develop and maintain the skills and enthusiasm of all Service Desk Operators
Point of escalation within the Service Desk
Drive up customer perception and satisfaction
Assisting in the producing of performance reports for senior management, which may include but is not limited to reports on staff performance, service development etc
Work in conjunction with the other Service Desk teams to ensure a seamless end to end service
Support with training and induction of new starters
Work in partnership with the other Service Desk Supervisors to support best practice
Any other duties as required by the Service Desk Operations Manager

Minimum 2 years’ experience in a Service Desk environment (preferably FM)
Previous experience as a team leader preferable
Commercially astute, used to a contract operating environment with SLAs and KPIs
Enthusiasm to be a leader in a growing and customer focused environment
Can demonstrate good leadership skills or potential with excellent communications and organisational abilities
An outgoing and calm approach that helps to build excellent working relations and a harmonious environment
Ability to coach and motivate a team to provide the best customer service whilst operating within defined contract terms and processes
Excellent communicator and able to influence effectively at all levels
Knowledge of processes, protocols and procedures, personnel management and personnel policy
Knowledge of reporting techniques
Demonstrated skills in employee supervision
Ability to lead change and innovation
Interpersonal skills to effectively motivate others
Knowledge of computer application programs
Organisational and customer service skills to effectively manage multiple priorities
Interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills
Ability to quickly evaluate issues and identify resolution

Apply Now

Refine Your Search

change manager jobs in cambuslang, slk

Service Desk Team Leader - Glasgow Head Office

Strategic Change Manager

Clinical Services Manager, Plastic Surgery & Scottish National Burns Centre B8B

Regional Manager

248074-Unit Health Improvement Team Leader - Weight Management

General Manager Bellshill

NPD Manager - Immediate Start

248337-Unit Health Improvement Team Leader-

SHE Manager

Development & Stat Process Support Lead

Operations Manager

Stakeholder and Comm Engagement Manager

Waste Officer - Sustainability

Service Support Manager - Direct User Support

People Experience Manager

Acceptance Manager

Digital Programme Manager B8A - 2 Posts

HR Operations Manager

Contact Centre Operations Manager

Security Manager

I want to receive the latest job alerts for change manager in cambuslang, slk

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