Information technology specialist Work, Jobs in Cambuslang, Slk (with Salaries)

Telephony and Connectivity Analyst
ARO —Glasgow
- £29,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- IT
- Employee assistance programme
Quick apply
13d
Financial Investigator
HM Revenue and Customs —Gartcosh
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Communication skills
- Work from home
12d
Telecommunications Network Solutions Specialist
PanTelefon Communications Ltd. —Glasgow
- £80,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Azure
- Health & wellbeing programme
Quick apply
8d
Three Mobile Transformation Product Specialist
VodafoneThree —Glasgow
- Full-time
- Hybrid work
- Employee discount
Quick apply
Contract - Logging & Monitoring Specialist
Deloitte —Glasgow
- Azure
- DevOps
- AWS
Software Engineer
Synaptec Ltd —Glasgow
- £38,000 - £50,000 a year
- Full-time
- Data analysis skills
- AWS
- C++
- Free parking
- Annual leave
Quick apply
4d
Senior Information Analyst
NHS Scotland —Falkirk
- £43,231 - £52,679 a year
- Full-time
- SQL
- Travel
- IT
11d
Information & Cyber Security Specialist
William Grant & Sons —Cumbernauld
- Full-time
- Microsoft Access
- Analysis skills
- Travel
- Employee assistance programme
3d
Software Asset Manager
Arnold Clark —Glasgow
- £0.01 a year
- Monday to Friday
- Hybrid work
- Management
- Supervising experience
- Contracts
- Employee discount
Quick apply
5d
Contract - Senior Logging & Monitoring Specialist
Deloitte —Glasgow
- Azure
- DevOps
- AWS
Operational Technology / Project Management Professionals (OT/SCADA PLC).
Sweco UK —Glasgow
- Part-time
- Hybrid work
- Programmable logic controllers
- Employee assistance programme
- Employee discount
Assistive Technology Coordinator - REQ06284
North Lanarkshire Council —Motherwell
- £50,669 - £56,329 a year
- Communication skills
- Annual leave
3d
Cyber Risk Specialist
EDF Energy —Glasgow
- From £57,000 a year
- Hybrid work
10d
Advisory Services Graduate (Multiple locations)
AECOM —Glasgow
- Full-time
- Hybrid work
- In-person
- Communication skills
- Marketing
8d
Specialist Customer Care – Intermediary Mortgage Expert
Barclays —Glasgow
- Hybrid work
- Customer service
- Administrative experience
- Banking
Implementation Consultant
Ilelsa Digital Infrastructure and Business Solutions Ltd —Glasgow
- £3,109 - £4,500 a month
- Full-time
- English
- IT
- Communication skills
Quick apply
9d
Pre Contract Development Specialist
Scottish Power —Glasgow
- From £53,280 a year
- Customer service
- Computer literacy
- Contracts
- Annual leave
- Employee discount
Full Stack Software Development - Javascript/Python/.Net (Glasgow)
Software Tec Lab —Glasgow
- £38,000 - £50,000 a year
- Temporary
- Azure
- DevOps
- Windows
- Work from home
Quick apply
10d
Head of AI & Analytics
OFGEM —Glasgow
- £63,443 - £86,547 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Presentation skills
- Annual leave
- Flexible schedule
9d
IT Service Manager
Student Loans Company —Glasgow
- £33,556 - £39,580 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
4d

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Telephony and Connectivity Analyst

ARO -
Glasgow

Quick apply

Job details

Full-time
£29,000 a year
13 days ago

Benefits

Company pension
Employee assistance programme
Private medical insurance

Qualifications

Cloud infrastructure
Customer service
Analysis skills
VoIP
Telecommunication
ServiceNow
IT
Communication skills
Help desk

Full job description

Job Title: Telephony and Connectivity Analyst

Location: Glasgow

Salary: Up to £29,000 Depending on Experience

Contract type: Permanent

#LI-Hybrid

About the role

Are you passionate about technology and delivering outstanding customer service? We're looking for a motivated Telephony and Connectivity Analyst to join our specialist support team, where you'll play a key role in keeping our customers connected. You'll diagnose and resolve broadband and VoIP telephony issues, work alongside experienced Telephony Analysts and gain valuable expertise in a fast-paced telecommunications environment.

If you have support desk experience, enjoy solving technical problems and are eager to grow your career, we'd love to hear from you.

Please note this is a hybrid role working 3 days in our Glasgow office and 2 days working remotely.

What you'll do

Incident Management: Act as the primary responder for support requests and incidents regarding telephony platforms and broadband connectivity issues.
Troubleshooting & Resolution: Accurately diagnose, troubleshoot, and resolve faults related to VoIP solutions, specifically utilizing providers such as Gamma, NFON, and TalkDesk.
Broadband Support: Investigate and resolve circuit and connectivity faults, liaising with underlying network providers where necessary to ensure swift resolution.
Ticket Lifecycle: Log, update, and manage support tickets through the service management platform (e.g., ServiceNow), ensuring accurate documentation and tracking against established SLAs.
Customer Communication: Provide proactive, clear, and empathetic updates to end-users throughout the lifecycle of their support request, maintaining a high standard of customer care.
Escalation: Triage and escalate complex or high-priority faults to Senior Telephony Engineers when required, ensuring a seamless handover of information.

Requirements

What we are looking for?

Essential

Support Desk Experience: Proven experience working within an IT, helpdesk, or technical support environment.

Customer Service Excellence: Exceptional communication skills with a demonstrated ability to manage customer expectations, de-escalate frustrations, and deliver a positive support experience.
Passion for Technology: A strong, genuine interest in emerging technologies, unified communications, and network infrastructure, coupled with a proactive attitude toward learning.
Problem-Solving: Strong analytical skills with a logical approach to identifying the root cause of technical faults.
Team Collaboration: Ability to work effectively within a structured support tiering model and collaborate smoothly with technical colleagues and management.

Desirable

Gamma Expertise: Previous exposure to, or certification in, Gamma telephony products and portals (highly advantageous).
VoIP Fundamentals: Basic understanding of VoIP protocols (such as SIP), QoS (Quality of Service), and hosted telephony environments.
Familiarity with Telephony Platforms: Experience administering or supporting telephony solutions from vendors such as Gamma or NFON.

Benefits

Who are we?

ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

Why Work for ARO?

At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!

We offer a wide range of benefits and incentives to our employees including:

Company Pension Scheme and matching contributions

Company Perks portal

Private Medical insurance

️ Life assurance

✈️ 25 days holiday plus bank holidays plus holiday trading

Your Birthday off, on us

Health Club and Wellbeing Scheme

ARO Shares after 12 months employment

Employee Assistance Programme

Technical Training Academy and E-learning

Hybrid working

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.

Quick apply

Refine Your Search

information technology specialist jobs in cambuslang, slk

Telephony and Connectivity Analyst

Financial Investigator

Telecommunications Network Solutions Specialist

Three Mobile Transformation Product Specialist

Contract - Logging & Monitoring Specialist

Software Engineer

Senior Information Analyst

Information & Cyber Security Specialist

Software Asset Manager

Contract - Senior Logging & Monitoring Specialist

Operational Technology / Project Management Professionals (OT/SCADA PLC).

Assistive Technology Coordinator - REQ06284

Cyber Risk Specialist

Advisory Services Graduate (Multiple locations)

Specialist Customer Care – Intermediary Mortgage Expert

Implementation Consultant

Pre Contract Development Specialist

Full Stack Software Development - Javascript/Python/.Net (Glasgow)

Head of AI & Analytics

IT Service Manager

I want to receive the latest job alerts for information technology specialist in cambuslang, slk

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