Business Process & Systems Manager
Location: Glasgow. The role will be hybrid with an expectation of travel within the UK
Salary: Competitive plus a generous benefits package
Hours: 39 hours per week, Monday to Thursday 08:30 to 17:00, Friday 08:30 to 16:00.
About Star Refrigeration
Star Refrigeration is the UK’s largest independent industrial refrigeration engineering company, founded in 1970, working with customers from design to commissioning and maintenance, supported by a nationwide branch structure. The company is comprised of six business units, across 10 UK Offices and currently has over 450 employees throughout the group. We are an Investors in People Platinum accredited employer and recognise the important role our employees play in our success which is why they are at the heart of everything we do. We aim to support and encourage our employees to pursue their interests and provide development opportunities to ensure they have rewarding and fulfilling careers.
Digital Technology Team
We are seeking a strategic and hands-on Business Process & Systems Manager to join our UK-wide Digital & Technology Team. This role will align technology, systems and process improvement with the businesses wider strategy and goals. The successful candidate will be passionate about using lean principles and new technology to improve how we work, building internal capability and embedding a culture of continuous improvement across all business functions.
The Role
As our Business Process & Systems Manager, you will improve how our business works by developing better processes, systems and ways of working. This is a practical, hands-on role with a strategic focus. You will help align business processes and systems with our wider goals, lead improvement activity, and support teams to build a culture of continuous improvement across the organisation.
· Identifying, mapping and improving business processes.
· Using Lean principles to remove waste, bottlenecks and inefficiencies.
· Designing better ways of working that simplify processes and improve effectiveness.
· Translating improvement opportunities into clear system and technology requirements.
· Ensuring systems development and configuration support improved business processes.
· Leading and developing the Systems Lead and Systems Support Analyst.
· Providing clear direction, feedback and development support to the team.
· Maintaining governance over process documentation, system changes and continuous improvement activity.
Essential Skills & Experience
- Experience in continuous improvement in business processes and digital transformation in overall systems development
- Experience documenting business processes, requirements, workflows and operating procedures.
- Ability to identify inefficiencies, understand root causes and deliver sustainable process improvements.
- Strong project management experience, with a track record of delivering business change, process improvement and system improvement initiatives.
- Experience leading cross-functional teams and working with stakeholders at all levels.
- Strong communication skills, with the ability to influence, challenge and build effective working relationships.
- Strong analytical and problem-solving skills, with the ability to turn complex information into practical recommendations.
Preferred Qualifications & Experience
- Lean Six Sigma or equivalent Business Process Continuous Improvement qualification.
- Knowledge of process mapping methodologies and tools.
- Experience with business intelligence and reporting tools such as Power BI.
- Familiarity with change management methodologies.
- Experience within industrial engineering, or service-based environments
· It would be desirable for the successful candidate to have experience working with ERP Systems, although not essential.
An excellent remuneration package is available including:
· Annual leave: 35 days inclusive of bank holidays
· Pension: 8% non-contributory pension with option to make additional voluntary contributions with company top up based on the level of AVCs
· Twice yearly salary reviews with reference to RPI
· Professional Development: biannual reviews on development to encourage career growth
· Private Medical insurance available after 6 months of employment with option to add family cover
· Permanent Health Insurance: generous long term illness cover equal to 50% of salary with continuation of company pension contributions
· Life Assurance: 6 x annual salary
· Employee Assistance Programme: 24/7 phoneline offering practical support and access to counsellors
· Star Share Ownership Plan: option to become a company shareholder through pre-tax saving scheme
· Cycle to Work and Electric Vehicle Leasing salary sacrifice schemes
· Annual company profitability bonus
· Employee Milestone bonus, including increased holiday entitlement
If you would like a new challenge and can demonstrate the necessary drive and ability to succeed then we would like to hear from you.
To apply email your CV and covering letter to [email protected]
Application process
- Respond to this advert with a current CV and cover letter.
- A selection of candidates will be shortlisted for interview where a suitable time and date will be organised.
- We regret that due to the high volume of applications we are unable to acknowledge every application.
- First stage interviews may be carried out remotely, via video call prior to a face to face interview
- The successful candidate will be notified and a start date agreed.
Pay: £65,000.00-£70,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Private medical insurance
Work Location: In person
