Job Title
Shift Leader
Job Description
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Shift Leader to join the team located in Canary Wharf, London.
Role Summary & Responsibilities:
Management of holiday, sickness cover requirements and HR issues including completion of appraisals of shift staff. Work with management to ensure training plans are in place and implemented. Maintain the image, appearance and professional standing of CBRE GWS technical team at all times. Supervision of technical M&E shift team and senior technical representative out of hours. Act as point of contact for technical service delivery. Plan and manage workload on shift; scheduling works based on priorities to ensure completion of PPM’s / CM’s and reactive work orders within defined SLA's; highlight any concerns to TSM. Ensure high degree of communication at shift handover via verbal handover period, shift log book, email and status board. Liaison with other FM Workplace Solutions service providers to provide an integrated service. Provide timely customer feedback verbally face to face, email or calling card. Act as Authorised Person for control of work - CBRE GWS and specialist contractors to agreed. Permit to Work System (all project work to be controlled via CBRE GWS). Carry out electrical switching operations on systems within Change Control Process and authorization limits to agreed switching programmes. Lead in shift training by scenarios and lessons learnt; knowledge from O&M's I site drawings. Operate critical plant where authorised. Ensure compliance to client and CBRE GWS health and safety processes and procedures at all times for all work carried out by CBRE GWS staff and sub-contractors. Carry out toolbox talks, workplace assessments and audits at required frequencies supporting TSM as required. Adherence to CBRE GWS business processes and procedures with correct financial approvals. Ensure appropriate budgetary control is exercised on all CBRE spend (parts, tools, instruments, training, PPE). Provide a weekly performance report on workload status using maintenance management system (Real Suite); Submit monthly status to TSM as contribution to the client monthly report to include any problem areas I HSE issues I SLA highlights.
Experience & Skills Required:
City and Guilds or equivalent qualification in designated trade. Extensive previous experience of technical maintenance in a building services environment & previous supervisory experience. Good knowledge of Health and Safety and Environmental processes.
- Shift lead, Lead engineer, lead shift
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
High school diploma or general education degree (GED) and eight or more years experience in electrical systems, refrigeration and/or HVAC. Or equivalent combination of education and experience.
CERTIFICATES and/or LICENSES
Universal CFC certification required. Additional certification in one or more of the following: electrical, mechanical, HVAC and refrigeration systems, process controls, mechanical power transmissions, painting, plumbing, carpentry or engine repair. Certifications/licenses as may be required by local or state jurisdictions.
COMMUNICATION SKILLS
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
FINANCIAL KNOWLEDGE
Requires knowledge of financial terms and principles and to understand operating budgets. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.
REASONING ABILITY
Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.
OTHER SKILLS and ABILITIES
Uses personal computer and / or PDA for work order system, email, ESS and training. Basic skills with Microsoft Office Outlook. Physical requirements include stooping, standing, walking, climbing stairs / ladders and ability to lift / carry heavy loads of 50 lbs. or more.
SCOPE OF RESPONSIBILITY
Decisions made with thorough knowledge of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
SAFETY
Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:
1. Complete all required and assigned HSE training at a satisfactory level,
2. Follow all activity policies and procedures, including all HSE-related requirements at all times,
3. Participate in all HSE-related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.
4. Report any conditions which you feel could result in an accident or injury and / or stop work if required.
