Customer care specialist Work, Jobs in Cannock, Sts (with Salaries)

Senior Customer Service Advisor
Steel Door Company Limited —Stafford
- £30,000 - £40,000 a year
- Full-time
- Customer service
- English
- Organisational skills
Quick apply
1d
Sales Support & Customer Care Specialist-12 Month FTC
IPL Schoeller —Tamworth
- Oracle
- Customer service
- ERP systems
Quick apply
Community Fundraising and Research Executive
Midlands Air Ambulance Charity —Shifnal
- £26,000 - £27,500 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Administrative experience
- Free parking
- Store discount
Quick apply
10d
Emerging Talent Specialist
Veolia ES (UK) Limited —Cannock
- £32,500 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Quick apply
1d
Social Value Officer
Equans —Birmingham
- Full-time
- Travel
- Annual leave
- Employee assistance programme
14d
Social Worker
Walsall Council —Walsall
- £42,839 - £46,142 a year
- Full-time
- English
- Flexitime
- Employee assistance programme
1h
CTOC Operational Support Specialist
ISS Facility Services —Stoke-on-Trent
- Customer service
- Microsoft Office
- Administrative experience
2h
Sales - Sales Advisor - UK
New Look —Merry Hill
- Part-time
- Microsoft Word
Lettings Negotiator
Connells Group —Cannock
- £25,000 a year
- Full-time
- Sales
- Microsoft Office
- IT
Quick apply
1d
National Contract Manager
Atlas Workplace Services —Birmingham
- Up to £50,000 a year
- Travel
- Contracts
Quick apply
Complaints Manager
Birmingham Women's and Children's NHS Foundation Trust —Birmingham
- £39,959 - £48,117 a year
- Full-time
- Customer service
- Communication skills
8d
i54 - Inspection & Packing Operative
Fortune Brands Innovations —Wolverhampton
- Full-time
- Assembly
- Organisational skills
- Power tools
- Free parking
- Employee assistance programme
12h
Volunteer Retail Assistant
Compton Care —Cannock
- Part-time
- Flexible schedule
6d
Complex Care Coordinator
Apollo Home Healthcare —Wolverhampton
- From £27,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Annual leave
- Referral programme
Quick apply
Case Consultant
The Wrekin Housing Group Limited —Telford
- £42,642 a year
- IT
7d
Investigator
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Presentation skills
- In-person
- Annual leave
- Employee discount
4d
Customer Relations Officer
Paragon Banking Group —Solihull
- Part-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
11d
Technical Support Advisor
SunbeltRentals —Solihull
- Monday to Friday
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
Quick apply
3d
Business Analyst
HealthNet Homecare —Swadlincote
- £38,625 a year
- Full-time
- Computer literacy
- Microsoft Office
- Bachelor's degree
- Annual leave
- Employee assistance programme
6d
Bank Medical Records Administrator
Spire Healthcare —Birmingham
- Customer service
- IT
- Communication skills
- Free parking
- Annual leave
4d

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customer care specialist jobs near cannock, sts

Senior Customer Service Advisor

Steel Door Company Limited
Stafford

Quick apply

Job details

Full-time
£30,000 - £40,000 a year
1 day ago

Qualifications

Customer service
English
Complaint handling
Organisational skills
Phone etiquette
Communication skills

Full job description

Customer Service Advisor – Steel Door Company
Stafford, ST16 1YJ | Full-time | Office-based

We have big ambitions to grow significantly over the next five years, and now is a great time to join a growing team at the heart of that journey.

About Steel Door Company

Steel Door Company was founded to bring innovative design, quality craftsmanship, and a customer-first mentality to the door and window industry, drawing on a family history in manufacturing dating back to 1985. In just over a year we have grown rapidly from a small workshop to a skilled team of manufacturers, surveyors, installers, and customer care specialists, building in the heart of Staffordshire and installing across the UK.

For us, it's never just about selling doors. It's about creating an experience that feels professional, fair, and personal from start to finish: fast, clear communication, no chasing and no silence, and transparency on price at every stage. We're proud of the standards we've set, and we're only just getting started.

The Role

We're looking for a proactive and personable Customer Service Advisor to join our growing customer care team. You'll be the voice of Steel Door Company for customers at every stage of their journey, from order confirmation through to installation and aftercare, making sure every interaction reflects our promise of clear, honest, and professional communication.

This is a varied, fast-paced role covering both reactive support and proactive outreach, and it's a great opportunity for someone who takes pride in turning a query, a delay, or even a complaint into a positive experience for the customer.

Key Responsibilities

Reactive Support:

Answer inbound customer calls relating to order updates
Answer inbound customer calls relating to complaints
Return missed customer calls promptly
Respond to customer emails in a timely, professional manner
Handle formal complaints through to resolution
Process refund or goodwill requests in line with company policy
Log aftercare and service requests accurately in the CRM

Proactive Support:

Notify customers proactively of any delays to their order
Send proactive order status updates so customers are never left chasing
Complete scheduled order update calls
Identify and manage at-risk or dissatisfied customers before issues escalate
Complete post-installation follow-up and satisfaction checks

What We're Looking For

Excellent telephone manner and written communication skills
A calm, empathetic approach to handling complaints and difficult conversations
Strong organisational skills and attention to detail, with the ability to manage multiple open queries at once
Comfortable working with a CRM system to log and track customer interactions
A genuine desire to do right by the customer, even when the conversation is a hard one
Previous experience in a customer service, contact centre, or aftercare role is desirable but not essential. Attitude matters more to us than a CV

What We Offer

The chance to join a fast-growing company at an early and exciting stage
A supportive team culture built around doing things properly
Real scope to shape processes as the customer service function grows

Pay: £30,000.00-£40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer care specialist jobs in cannock, sts

Senior Customer Service Advisor

Sales Support & Customer Care Specialist-12 Month FTC

Community Fundraising and Research Executive

Emerging Talent Specialist

Social Value Officer

Social Worker

CTOC Operational Support Specialist

Sales - Sales Advisor - UK

Lettings Negotiator

National Contract Manager

Complaints Manager

i54 - Inspection & Packing Operative

Volunteer Retail Assistant

Complex Care Coordinator

Case Consultant

Investigator

Customer Relations Officer

Technical Support Advisor

Business Analyst

Bank Medical Records Administrator

I want to receive the latest job alerts for customer care specialist in cannock, sts

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