Helpdesk manager Work, Jobs in Cannock, Sts (with Salaries)

Customer Helpdesk Manager
Trades 247 —Darlaston
- £37,500 a year
- Full-time
- Management
- Customer service
- In-person
- Free parking
- Annual leave
Quick apply
1d
CCTV Control Room Operator
Equans —Stoke-on-Trent
- £29,455.58 a year
- Full-time
- Microsoft Outlook
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
Invoice Specialist
TELESOFT LLC DBA CALERO —Cannock
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Gym membership
- Life insurance
Quick apply
1d
Partnerships Records Administrator - 1 x Permanent 1 x FTC
University of Wolverhampton —Wolverhampton
- £26,707 - £28,778 a year
- Hybrid work
- Doctoral degree
- University
- Travel
- Free parking
- Annual leave
9d
People Operations Lead
Serco Group —Solihull
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Case management
- Annual leave
- Employee assistance programme
Helpdesk Scheduler
Emcor —Birmingham
- Full-time
- Computer literacy
- Employee assistance programme
- Referral programme
Quick apply
Data Consultant - FTC
TELESOFT LLC DBA CALERO —Cannock
- Master's degree
- Accounting
- Human resources
Quick apply
1d
Pest Control Technician - Birmingham
City Facilities Management (UK) —Birmingham
- £37,565 a year
- Overtime
- Driving
- Communication skills
- Employee discount
OOH Night Service Co-Ordinator
ISS Facility Services —Stoke-on-Trent
- Night shift
- Microsoft Excel
- Microsoft Office
- Organisational skills
Quick apply
14d
Apprentice Customer Service Co-ordinator - 2 year FTC
Equans —Stoke-on-Trent
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
- Employee assistance programme
IT Infrastructure Support Technician
BSW Timber —Stoke-on-Trent
- Full-time
- Windows
- Microsoft Office
- In-person
- Employee discount
Quick apply
6d
Tramps Data & Systems Manager
Cushman & Wakefield —Birmingham
- Microsoft Excel
- English
- IT
Quick apply
Associate Director, Commercial Property Manager
BNP Paribas —Birmingham
- Full-time
- Accounting
- Leadership
- Annual leave
- Employee discount
Key Account Manager
Mitie —Birmingham
- Full-time
- Presentation skills
- Organisational skills
- Communication skills
HR Specialist
BBC —Birmingham
- Up to £53,000 a year
- Full-time
- Hybrid work
- Human resources
- AI
3h
Head of Implementation and Change Acceptance
HSBC Global Services Limited —Birmingham
- Full-time
- Financial services
- Banking
6d
Maintenance Assistant
Equans —West Bromwich
- Up to £26,400 a year
- Full-time
- Maintenance
- Annual leave
- Employee assistance programme
Mechanical Craftsperson
Equans —Birmingham
- Full-time
- Maintenance
- Mechanical knowledge
- Annual leave
- Employee assistance programme
7d
Lighting Technician Mate - Wolverhampton
City Facilities Management (UK) —Wolverhampton
- £30,718.12 a year
- Full-time
- Communication skills
1d
Shift Maintenance Assistant
Equans —Smethwick
- Up to £26,400 a year
- Full-time
- Maintenance
- Annual leave
- Employee assistance programme

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Customer Helpdesk Manager

Trades 247
Darlaston

Quick apply

Job details

Permanent | Full-time
£37,500 a year
1 day ago

Benefits

Free parking
Annual leave
Company pension
Sick pay

Qualifications

Management
Customer service
Facilities management
Help desk

Full job description

Trades247 is growing, and we're looking for a Customer Helpdesk Manager to lead the team that keeps our customers happy, day and night.

We're a 24/7 trades business, and our customer helpdesk is at the heart of how we deliver a great experience, whatever time our customers get in touch. We're now looking for an experienced Team Leader or Manager to take charge of our helpdesk team of 6 (and growing), own the rota that keeps cover running around the clock, and build a customer journey that's genuinely market-leading. This is primarily a Monday–Friday, 8am–5pm role, You will own the 24/7 rota and be the first point of contact if cover is ever needed, but you won't be working nights yourself.

What you'll be doing

Leading, coaching and developing our customer helpdesk team, currently 6 people and growing as the business expands.
Owning the 24/7 helpdesk rota and being the first point of contact should cover be needed.
Owning the end-to-end customer experience – every call, email and job logged, and every customer looked after.
Designing and delivering a customer journey strategy that sets us apart from the competition.
Managing day-to-day operations using our Job Logic system, keeping response times and service levels on track.
Reporting on performance and driving continuous improvement across the team.

What we're looking for

At least 3 years' Team Leader or Management experience, ideally within Facilities Management or a similar sector.
A track record of managing a customer service or helpdesk team, ideally with experience owning rota/shift cover for a round-the-clock operation.
Experience with the Job Logic system is preferred, but not essential.
A proactive, hands-on leader who's as comfortable coaching a team as they are shaping strategy.
You'll need to be able to work from our offices near Wolverhampton.

What's on offer

A salary of circa £37,500, dependent on experience.
A genuine Monday to Friday, 8am–5pm working pattern – no regular nights or weekends.
A company pension scheme, with employer contributions to help you plan for the future.
28 days' paid annual leave (inclusive of bank holidays) – a clear, guaranteed entitlement to properly switch off and recharge.
The full range of statutory employee protections – sick pay, parental leave and more – delivered by a stable, well-run employer.
The chance to build and shape a growing team, and genuinely influence the customer experience of a scaling business.

Sound like you? We'd love to hear from you – apply today.

*No agencies at this stage please

Pay: £37,500.00 per year

Benefits:

Company pension
Free parking
Sick pay

Experience:

Facilities management: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

helpdesk manager jobs in cannock, sts

Customer Helpdesk Manager

CCTV Control Room Operator

Invoice Specialist

Partnerships Records Administrator - 1 x Permanent 1 x FTC

People Operations Lead

Helpdesk Scheduler

Data Consultant - FTC

Pest Control Technician - Birmingham

OOH Night Service Co-Ordinator

Apprentice Customer Service Co-ordinator - 2 year FTC

IT Infrastructure Support Technician

Tramps Data & Systems Manager

Associate Director, Commercial Property Manager

Key Account Manager

HR Specialist

Head of Implementation and Change Acceptance

Maintenance Assistant

Mechanical Craftsperson

Lighting Technician Mate - Wolverhampton

Shift Maintenance Assistant

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