Case Administrator
Location: HMP Dovegate, Staffordshire, ST14 8XR
Salary: £26, 510 per annum plus excellent benefits
Hours: Hours: 40 hours per week- Monday- Friday- 8am- 4:30pm- plus 2 lates per week working 9am-5.30pm (flexibility is required on a late shift to stay past 5.30pm)
Ready to impact a better future?
As a Case Administrator within our Justice and Immigration division, you’ll play a key role in supporting the Offender Management Unit (OMU) at HMP Dovegate. You’ll provide high‑quality administrative support to Prison Offender Managers, ensuring that all case documentation is processed accurately, securely and in line with Prison Service Instructions.
This is a responsible and detail‑focused role where confidentiality, organisation and professionalism are essential. Your work will help ensure offender casework processes operate effectively and compliantly, supporting safe and timely offender management.
At HMP Dovegate we work in the OMiC Pod model therefore we are required to complete the following specialist case administration responsibilities:
Sentence calculation, completing basic and advanced training within the first 12 months of employment and maintaining your licence to operation thereafter.- Parole administration, including identifying eligible prisoners, producing parole dossiers and liaising with the Parole Board.
- Public protection, supporting monitoring activity and preparing reports for risk management meetings.
- Custody administration, including court lists, video link bookings and liaison with escort providers.
- Home Detention Curfew (HDC) processes, identifying eligible prisoners and managing documentation within required timeframes.
What you’ll do as a Case Administrator
You’ll be entrusted to:
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Provide clerical and administrative support across all areas of the Offender Management Unit.
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Accurately create, maintain and update offender records across computerised and local recording systems.
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Work closely with Prison Offender Managers and Supervisors to support transfers, new receptions, discharges and licence production.
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Communicate effectively with internal colleagues and external agencies including Police, Probation, Magistrates’ Courts, Crown Courts and other prisons.
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Ensure all written and verbal information is handled securely and confidentially at all times.
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Produce reports as requested and maintain accurate audit trails of actions taken.
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File, archive and control sensitive prisoner records in line with security and data protection requirements.
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Support sentence planning, parole, re‑categorisation and release processes in line with PSI guidelines.
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Demonstrate flexibility by supporting all areas of OMU activity when required.
Does this sound like you?
You’ll be a great fit for this role if you have:
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Excellent administration skills and experience working in a busy office environment.
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Strong written and verbal communication skills.
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High levels of accuracy and attention to detail.
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Good IT skills, including Microsoft Word and Excel.
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GCSEs (or equivalent) in English and Mathematics.
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The ability to work effectively as part of a team and manage multiple priorities.
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A professional approach to handling sensitive and confidential information.
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A positive attitude to learning, training and change.
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Flexible to work additional hours when required
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Able to lift, carry and move heavy files and records when required.
Desirable experience includes:
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An understanding of Offender Management Unit processes.
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Previous experience working with offenders or within a custodial environment.
Vetting and checks:
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role. You will also be required to complete further vetting of a NPPV2 check.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can be confident you’ll be part of a supportive organisation that values integrity, professionalism and development. You’ll receive full training for specialist casework duties and have the opportunity to build a meaningful career within justice services.
What we offer
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Pension: Up to 6% contributory pension scheme
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Training and development: Role‑specific training, sentence calculation certification and ongoing development
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Health and wellbeing: Employee Assistance Programme and wellbeing support
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Discounts: Discounts across a wide range of retailers and services
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Employee networks: Inclusive networks supporting collaboration, belonging and growth
Let’s impact a better future, together. Apply today.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
