technical support occupations Work, Jobs in cannock, sts (with Salaries)

IT Support Technician
Datasystems (Midlands) Limited —Cannock
- £25,000 - £28,500 a year
- Full-time
- Azure
- Customer service
- Windows
Quick apply
9d
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Microsoft Excel
- IT
- Annual leave
Quick apply
Technical Support Engineer
Open Minds —West Bromwich
- £32,000 a year
- Full-time
- Windows
- JavaScript
- Scripting
Quick apply
2d
Field Service Administrator
nGeneration —Tipton
- £25,557 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
One Stop - Franchise Helpdesk Advisor
One Stop —Brownhills
- Full-time
- IT
- Cash handling
- Communication skills
1d
Onsite IT Support Analyst - 1st/2nd line
Tetra Tech —Birmingham
- Travel
- In-person
- Communication skills
ICT Support Analyst - Birmingham
Nacro —Birmingham
- £31,982 - £32,782 a year
- Full-time
- Hybrid work
3d
IT Support Apprentice
Epwin Group PLC —Telford
- Full-time
- Management
- Leadership
3d
EPOS Tech Implementer / Trainer
nGeneration —Tipton
- £25,214 a year
- Full-time
- Hospitality
- Microsoft Excel
- Customer service
- Annual leave
Quick apply
Advanced Technical Support Engineer
Schneider Electric —Telford
- Full-time
- Hybrid work
- Computer literacy
- English
- Programmable logic controllers
IT Field Support Engineer (1st & 2nd Line)
Holdcroft —Stoke-on-Trent
- Windows
- Microsoft Office
- Travel
- Employee assistance programme
- Employee discount
Quick apply
Technical Support Engineer – IT
Enconvo UK —Telford
- Full-time
- Azure
- Windows
- SharePoint
- Employee discount
1st Line Support Analyst
Sharp —West Bromwich
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
- Annual leave
- Life insurance
Associate Applications Support Engineer
Birmingham City Council —Birmingham
- £28,598 - £34,434 a year
- Full-time
- Hybrid work
- IT
- Communication skills
2nd Line IT Support Technician
bk plus —Shenstone
- Full-time
- Windows
- Computer networking
- Organisational skills
- Employee assistance programme
Quick apply
IT Infrastructure Technician
Villeroy & Boch —Armitage
- Full-time
- Customer service
- English
- Communication skills
Technical Support & Application Engineer UK (f/m/x)
OMICRON electronics —Stafford
- Full-time
- English
- Up to 25% travel
- Flexitime
Application Support Officer
Dudley Metropolitan Borough Council —Dudley
- £31,537 - £34,434 a year
- Part-time
- Customer service
5d
1st Line Service Desk Analyst
SDI —Birmingham
- £16.75 - £17.25 an hour
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
2d
Digital Workplace Engineer
South Staffordshire Plc —Walsall
- Up to £35,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Driving
- Employee assistance programme
- Employee discount
15h

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IT Support Technician

Datasystems (Midlands) Limited
Cannock

Quick apply

Job details

Permanent | Full-time
£25,000 - £28,500 a year
9 days ago

Benefits

Company pension
On-site parking

Qualifications

Sage
TCP
Azure
Customer service
GCSE
Microsoft Exchange
Windows
Technical support
Microsoft Office
Administrative experience
Firewall
DHCP
Scripting
DNS
Mac OS
IT
TCP/IP
Active Directory
Help desk
4G/LTE

Full job description

About us

Datasystems (Midlands) Limited are a Managed Service Provider (MSP) based in Cannock, Staffordshire supporting companies across the UK with their IT equipment, and providing cloud services, communications, and a range of other related services.

We are a forward-thinking company with a growth mindset, seeking an experienced engineer to join the team in providing excellent IT remote support to our clients.

Description:

We are seeking a pro-active IT Helpdesk Technician to join our growing team in Cannock.

Our organisation is looking for a strong, independent and reliable individual to join our IT Support team. The successful candidate will be required to work both independently and as part of a team to provide proactive support for our clients.

The number one goal of everyone in our team is to make our clients exceptionally happy. The Helpdesk Technician plays an important role in making sure that happens.

The Helpdesk Technician handles the first level support requests that come in from our clients. They are the first to touch a helpdesk ticket and make sure that the issue is handled quickly, and the Client is informed of what to expect every step of the way.

Providing first and, in some cases, second-line support to users of desktop and laptop PCs.

Responsibilities:

Providing a first point of contact for customers through our helpdesk, be that via phone, email or ticket

Delight our Clients with a Friendly, Quick and Helpful Experience

Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests

Monitor background systems to ensure client devices, servers and networks are working correctly and secure.

Deliver impeccable customer service and customer satisfaction.

Liaise with third party suppliers, working between them and the client to troubleshoot and resolve issues.

Maintain up-to-date documentation of any changes, logins or other critical information. Review Remote Monitoring & Management (RMM) dashboard and apply remediation actions as indicated by our Processes

Review regularly scheduled/automated actions as indicated by our Processes

Escalate tickets that require Senior Helpdesk Engineer support

Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue.

Skills/Experience:

A love of (and ability to) Solve Problems & Challenges. Great Communications skills. An understanding of support tools, techniques and how technology is used to provide services.

Experience of support, installation and configuration of:

Network Infrastructure (methodology and deployment) – Routers, Firewalls, Access Points, Firewalls, Cabling.

Network Technologies – AD, DNS, DHCP, TCP/IP

Microsoft technologies – Azure, Hyper-V, Active Directory, Teams etc.

Internet services – ADSL, FTTC, FTTP, leased line, 4G etc.

Security software – centrally managed AV solutions and email filtering.

Backup / Disaster Recovery Software, including Business Continuity systems.

RMM Platform – deployment, general use, management and resource scripting.

You must have good administrative knowledge of Microsoft 365 (Including MS Office and MS Exchange Online), Microsoft Operating Systems (Primarily Windows 10/11), MacOS and various other key business applications, such as Sage Accounts.

Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.

Join our team and enjoy a dynamic work environment where your technical expertise will be valued. Apply now to be part of our IT Support team!

Job Types: Full-time, Permanent

Pay: £25,000.00-£28,500.00 per year

Benefits:

Company pension
On-site parking

Education:

GCSE or equivalent (preferred)

Experience:

Technical support (IT MSP Preferred): 3 years (required)
Customer service (IT MSP Preferred): 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

technical support occupations jobs in cannock, sts

IT Support Technician

Service Desk Analyst / IT Support Help Desk Technician

Technical Support Engineer

Field Service Administrator

One Stop - Franchise Helpdesk Advisor

Onsite IT Support Analyst - 1st/2nd line

ICT Support Analyst - Birmingham

IT Support Apprentice

EPOS Tech Implementer / Trainer

Advanced Technical Support Engineer

IT Field Support Engineer (1st & 2nd Line)

Technical Support Engineer – IT

1st Line Support Analyst

Associate Applications Support Engineer

2nd Line IT Support Technician

IT Infrastructure Technician

Technical Support & Application Engineer UK (f/m/x)

Application Support Officer

1st Line Service Desk Analyst

Digital Workplace Engineer

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