Oakwood Construction Services are looking to add an experienced Maintenance / Facilities Helpdesk Administrator to our growing team.
Oakwood have a proven track record for delivering maintenance and projects to a great standard with customer satisfaction. We are based in maidstone and work across southern England.
We undertake a variety of works for commercial clients including hotels, pubs, restaurants, care homes, schools and insurance works.
This role would suit somebody who has office / admin / helpdesk experience within this field and is looking for a role where they can develop skills in a professional working environment.
As a Maintenance Helpdesk Administrator you will provide support by ensuring you issue, receive, and record information accurately and timely for all jobs received. Ensure that all appointments are met for the day, this will include booking appointments, engaging with clients, workers and managers of the business.
KEY RESPONSIBILITIEs
· Checking RAM tracker every morning and email engineer attendance to accounts assisting.
· Adding invoices to job logic, making sure it goes on the right job, checking / chasing engineers for correct job numbers.
· Closing jobs on job logic and client’s portal.
· Closing complete jobs to request invoicing, this includes, gathering hours on site, materials used on the job, any equipment hired and used on the job, checking completion sheet and communicating with the client, the status of the job.
· To close jobs on client portals, update client portals as necessary.
· Produce Uplifts for jobs that exceed their approved limits
· You are responsible for checking the following areas on Job Logic: Completed, Awaiting Parts, attended and allocated.
· Support the reactive help desk team member with attended jobs to close.
· Answering phone calls and passing information appropriately.
· Cover other team members where and when necessary.
· Update boards in office with relevant information.
- SKILLS REQUIRED
- Have a clear and concise approach to verbal communication, able to use the phone to communicate effectively, and have good typing skills.
- Able to deal with lots of activity, remain focused on the call you are dealing with, and the information that needs to be recorded or transferred by completing the task you are on before moving on to the next.
- Have a reasonable proficiency in MS Office
- Understand what it is to be part of a team and ensure that learning is shared within the team.
- Be able to take direction and be happy to respond to managers instructions.
- Be flexible in your working hours to be able to support the delivery of the service; be reliable and dependable; identify issues and record them, along with other measures as necessary.
- Out of hours call rota
QUALIFICATIONS REQUIRED
GCSE or Equivalent in Qualification in Maths and English.
Package:
Salary £26k- £28.5k
20 days holiday + 8 Bank Holidays
Pension
Job Type: Full-time
Pay: £24,000.00-£28,500.00 per year
Benefits:
- Cycle to work scheme
- On-site parking
Application question(s):
- Do you have experience within an office environment
Education:
- GCSE or equivalent (required)
Work Location: In person
