Application support analyst Work, Jobs in Canvey Island, Ess (with Salaries)

Applications Support Analyst
Stonebridge Mortgage Solutions Limited —Basildon
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- IT
- Annual leave
- Work from home
Quick apply
Assistant Performance Analyst (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- From £30,333 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Data analysis skills
8d
Performance Analyst
Marlborough Highways —Chelmsford
- £30,000 - £32,000 a year
- Microsoft Excel
- Management
- Maintenance
- Free parking
Quick apply
Analyst, Enterprise Service Desk
ABACUS —Sittingbourne
- Full-time
- Azure
- Customer service
- Windows
- Annual leave
- Employee discount
Quick apply
Business Systems & Change Analyst
Commercial Services Group —West Malling
- £36,000 a year
- Full-time
- ERP systems
- Microsoft Office
- Analysis skills
- Annual leave
Quick apply
10h
Sr Administrator (Support & Operations)
HCLTech —Basildon
- Customer service
- English
- Linux
11d
Bureau Data Analyst Lead
Commercial Services Group —West Malling
- £32,126.17 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Leadership
- Annual leave
- Employee discount
Quick apply
1d
Reporting & BI Analyst
Simarco —Witham
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Annual leave
Quick apply
Primavera P6 Application Analyst
Leonardo UK Ltd —Basildon
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Oracle
- Agile
- IT
- Flexible schedule
- Referral programme
Energy Procurement & Trading Analyst
Commercial Services Group —West Malling
- £32,126 - £37,863 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Communication skills
- Annual leave
Quick apply
IT Service Delivery Manager
Ground Control —Billericay
- Full-time
- Hybrid work
- Azure
- Management
- Presentation skills
- Annual leave
- Life insurance
Quick apply
9d
Performance and Data Analyst
LondonBoroughofBexley —Bexleyheath
- £38,838 - £44,610 a year
- Hybrid work
- Annual leave
4d
Senior Data Analyst - 12 Month FTC
Delta Housing —Chelmsford
- £50,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Annual leave
- Employee assistance programme
2d
Lead Business Analyst (Techno-Functional)
Fiserv —Basildon
- Full-time
- System design
- SQL
- APIs
Product Lead
Royal Borough of Greenwich —London
- £63,966 - £67,575 a year
- Full-time
- Hybrid work
- Product management
- Annual leave
- Employee discount
8d
Business Analyst
FM Conway —Sevenoaks
- Full-time
- Employee discount
Quick apply
SAP Functional Analyst - Project Systems
Leonardo UK Ltd —Basildon
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Oracle
- Agile
- Flexible schedule
- Referral programme
TECHNICAL ANALYST - SERVICENOW
Laing O'Rourke —Dartford
- Continuous improvement
- IT
- Communication skills
DATA BUSINESS ANALYST
Laing O'Rourke —Dartford
- SQL
- Agile
- AI
3d
Digital Business Analyst and Project Lead; Housing Services Improvement Programme
Newham Council —London
- £49,056 - £52,194 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
4d

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application support analyst jobs near canvey island, ess

Applications Support Analyst

Stonebridge Mortgage Solutions Limited -
Basildon

Quick apply

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Work from home
Tech scheme
Employee assistance programme
Employee discount
Paid volunteer time
Referral programme
Sick pay

Qualifications

ITIL Certification
Customer service
Analysis skills
ITIL
User acceptance testing
UX
IT
Financial services
Application support
Root cause analysis
Communication skills

Full job description

At Stonebridge Mortgage Solutions, we’re expanding our IT Services function and are looking for an Application Support Analyst (Partner Support Consultant) who is passionate about delivering high‑quality support, building strong relationships, and helping users get the most from our platforms and systems.

About Us

Stonebridge Mortgage Solutions is one of the UK’s leading mortgage and protection networks, supporting over 1,400 advisers and more than 700 partner firms nationwide. We deliver exceptional service, secure technology, and operational support that empower our advisers and appointed representatives to thrive.

Our Benefits

We believe great work deserves great rewards. Our successful candidate will enjoy:

Great company culture built on openness, collaboration, and support
Competitive salary and performance‑related bonus (non‑contractual)
22 days annual leave plus your birthday off, and up to 3 additional days for length of service
Company pension with optional matched contributions up to 1.5%
Hybrid working with flexibility to work from home
Free breakfast, lunch, snacks, and drinks when working in the office
2 volunteering days and 1 team volunteering day each year
2 half‑days of paid ‘me time’ to support mental and physical wellbeing
Employee engagement activities, recognition schemes, and retail discounts
Salary sacrifice schemes (home tech, cycle to work, pension)
Gym subsidy, company sick pay, and EAP support
Option to buy up to 5 extra days’ holiday
£500 employee referral scheme
Death in service cover and critical illness insurance

About the Role

As our Application Support Analyst (Partner Support Consultant), you’ll be the first point of contact for our Appointed Representatives (Mortgage Brokers), providing prompt, accurate, and professional support across telephone, webchat, and email.

You’ll manage your own workload, resolve incidents and service requests, and play a key role in maintaining service excellence across our network. Working in a fast‑paced, ITIL‑aligned environment, you’ll help ensure our partners receive the outstanding support they expect from Stonebridge.

What You’ll Be Doing

Providing high-quality support to customers and users of our application via phone, webchat and ticketing channels
Diagnosing and resolving application-related queries, user issues, access requests and platform functionality questions
Supporting users in getting the most value from our software through guidance, troubleshooting and best-practice advice
Managing and prioritising incidents, service requests and customer enquiries in line with agreed service levels
Investigating complex application issues and working with internal teams where escalation is required
Communicating clearly and professionally with customers, stakeholders and colleagues at all levels
Maintaining accurate case records and ensuring all interactions are documented appropriately
Identifying recurring customer issues and contributing to product and service improvements
Supporting incident and problem management activities, including root cause analysis
Creating and maintaining knowledge articles, support documentation and user guides
Assisting with user acceptance testing (UAT) and validating application enhancements and releases
Contributing to operational reporting, customer service metrics and support performance insights

What We’re Looking For

Essential

Experience (or a Graduate in an IT-related subject with transferable knowledge to apply) within an Application Support, Software Support, SaaS Support or Customer Support environment
Proven ability to troubleshoot and resolve application, platform or software-related issues
Strong customer service skills with a focus on delivering an excellent user experience
Excellent communication skills across phone, webchat and email channels
Ability to explain technical concepts to non-technical users in a clear and friendly manner
Strong problem-solving and analytical skills
Ability to prioritise workload effectively and manage competing demands
High attention to detail and excellent documentation skills
Experience working within a structured support environment, ideally using ITIL principles
Ability to work independently while contributing to a collaborative team
Able to fully satisfy the pre-employment screening process, which comprises code of conduct, right to work, identity, 5 years referencing, AML, credit screen, financial sanctions and DBS checks

Desirable

Experience in financial services or a regulated environment
Familiarity with ManageEngine ServiceDesk Plus or similar tools
Understanding of ITIL Foundation principles
Experience supporting software platforms used by mortgage or financial adviser networks

Ready to Apply?

If you’re passionate about delivering excellent support and want to be part of a growing, forward‑thinking organisation, we’d love to hear from you.

Quick apply

Refine Your Search

application support analyst jobs in canvey island, ess

Applications Support Analyst

Assistant Performance Analyst (Headquarters, Chelmsford)

Performance Analyst

Analyst, Enterprise Service Desk

Business Systems & Change Analyst

Sr Administrator (Support & Operations)

Bureau Data Analyst Lead

Reporting & BI Analyst

Primavera P6 Application Analyst

Energy Procurement & Trading Analyst

IT Service Delivery Manager

Performance and Data Analyst

Senior Data Analyst - 12 Month FTC

Lead Business Analyst (Techno-Functional)

Product Lead

Business Analyst

SAP Functional Analyst - Project Systems

TECHNICAL ANALYST - SERVICENOW

DATA BUSINESS ANALYST

Digital Business Analyst and Project Lead; Housing Services Improvement Programme

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