IT Support and Field Technician
Location: Swinderby, Lincolnshire
Salary: 35 -37k
Hours: 40 Hours Per Week (Minimum 4 days a week on site)
About Kisimul
At Kisimul we’re dedicated to helping the people we support expand their life skills, abilities and experiences as part of our therapeutic community and meaningful life model. Our ethos is to put individual needs, values, aspirations and outcomes at the centre of everything we do providing holistic care and lifelong learning in a nurturing, supportive environment that encourages personal growth and development.
The Role
We are looking for an experienced IT Support Technician to join our IT team, providing 1st/2nd line support across the Kisimul Group. Acting as a key link between IT and operational teams, you will support users across multiple sites, resolving hardware, software, Microsoft 365, networking, and device management issues while helping to maintain a secure and reliable IT environment.
This role would suit an experienced 2nd Line Support Engineer, IT Support Technician, or Field Engineer who is comfortable managing Microsoft 365, Intune-managed devices, networking, and end-user support with minimal supervision. The successful candidate will be expected to quickly become a trusted technical resource across our sites and deliver a high-quality user experience.
Key Responsibilities
- Manage incidents and service requests through to resolution, ensuring agreed service levels are met.
- Deliver excellent customer service through clear communication and timely updates, including occasional out-of-hours support.
- Accurately log, update, and maintain tickets within the Helpdesk system.
- Diagnose and resolve hardware, software, Microsoft 365, endpoint, and network issues, escalating where necessary.
- Administer user accounts, access rights, licensing, and group memberships in line with security policies and best practices.
- Support and administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, user onboarding/offboarding, licensing, and group management.
- Deploy, configure, and support Windows devices using Microsoft Intune, Entra ID, and Windows Autopilot, ensuring compliance with organisational security standards.
- Maintain accurate IT asset records, system documentation, and support materials.
- Support the implementation of IT changes, upgrades, and system improvements.
- Contribute to knowledge sharing and continuous service improvement initiatives.
- Plan, coordinate, and carry out site visits and on-site support activities.
- Support office relocations, equipment moves, and new site openings, ensuring IT services are operational and available.
- Conduct site surveys and assess technology requirements for new and existing locations.
- Install and maintain network infrastructure, including switches, wireless access points, patch panels, and structured cabling.
- Implement VLANs and structured configurations from documented designs.
- Liaise with third-party suppliers, engineers, and telecommunications providers during onsite visits and project activities.
What We’re Looking For
- 3–5 years’ experience in an IT Support, 2nd Line Support, or Field Engineer role, supporting users across multiple locations.
- Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve hardware, software, Microsoft 365, and networking issues.
- Experience working within a structured ticketing environment and managing workloads against defined service levels.
- Strong customer service and communication skills, with the ability to build relationships and explain technical issues clearly to non-technical users.
- Strong understanding of PC and laptop hardware, printers, peripherals, mobile devices, and end-user technologies.
- Good knowledge of user identity and access management, including account administration, permissions management, and security best practices.
- Solid understanding of networking technologies including TCP/IP, DNS, DHCP, LAN, WAN, Wi-Fi, switching, firewalls, and connectivity troubleshooting.
- Solid understanding of connectivity technologies including FTTP, FTTC, leased lines, Starlink and WAN connectivity troubleshooting.
- Experience participating in IT infrastructure, office relocation, site rollout, and technology deployment projects.
- Ability to prioritise workload effectively, manage multiple tasks, and work independently with minimal supervision.
- Full UK driving licence and willingness to travel between sites
- Willingness to undertake an Enhanced DBS check
Desirable
- Relevant Microsoft certifications such as Microsoft 365 Administrator, Endpoint Administrator, Azure/Entra, or Security certifications.
- Previous experience working within a multi-site organisation or field-based support role.
- Experience with VoIP and telephony platforms.
- Understanding of backup, disaster recovery, and business continuity solutions.
- Awareness of cybersecurity best practices, endpoint security, and compliance standards.
- Experience with Microsoft Defender, endpoint protection platforms, or vulnerability management tools.
Experience using PowerShell or scripting to support administration and automation tasks.
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Benefits
- Genuine Career Development: Opportunities with transparent pay grades (find out more here – Kisimul | Autism, Learning Disability, Residential Care)
- Fully Funded Qualifications
- Blue Light Card: Which gives you access to discounts in over 15,000 venues UK wide
- Refer a friend: Earn up to £500 for every successful hire.
- Financial Benefits: Life Assurance of 1x your annual basic salary. Access to salary sacrifice pension scheme, withdraw a percentage of your wages as you earn them before payday with Stream. Access to Discounts from over 150 retailers.
- Health & Wellbeing: From access to an online GP, confidential telephone counselling, dedicated internal wellbeing support and an Employee Assistance Programme that truly makes a difference.
- Flexible Working Patterns: We recognise that not everyone celebrates the same occasions, so colleagues have the option to work on bank holidays and take the time off at another point that’s more meaningful to them.
- Free DBS Checks: We cover the cost so you can start worry-free.
About Kisimul
Kisimul Group Ltd are a group of independent specialist schools and adult provisions providing exceptional residential care and award-winning education to children, young people and adults with a diagnosis of Autistic Spectrum Disorder, severe and complex learning difficulties, global development delay and associated challenging behaviour.
We are proud to be awarded an outstanding company to work for as voted in our most recent companies employee survey
Kisimul is dedicated to safeguarding and promoting the welfare of adults, children and young people, and expects all staff to share this commitment.
At Kisimul, we’re committed to creating a workplace that celebrates and welcomes diversity in all its forms. We believe that varied perspectives make us stronger and more innovative. If you're excited about this role but your experience doesn’t align perfectly with every requirement, we encourage you to apply — your unique background, perspective, and potential might be exactly what we’re looking for
All roles are subject to an enhanced DBS check. If you’re ready to invest in your future and make a meaningful impact, apply today!
